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Buyer beware, poor installation, property damaged. Zero accountability
Buyer beware - shoddy workmanship, broke my a/c duct, causing massive water leak in garage and damaging the ceiling. They say all the right things to get you to sign, but in truth all i can present is what happened in my honest experience - headaches of trying to get these matters resolved, there's no accountability on their part - they'll try and palm it off to their sub contract electrician. It's a good thing I have only paid the deposit. I referred Skylight 2 other household, so you would assume they'd take extra care to support my install p...roperly and fix the damage they've cause to my new property... I dare not imagine how Skylight would treat my issue if they were paid in full. No stars would be appropriate, they were reasonable with their quote and came out to install within a couple of weeks, but unfortunately that's where the positives end. Post sale service, installation, care factor - zero, bordering non existent - unless it came time to collect the STC and money - they still have not aimed up to fix the issue that they've caused but as still seeking payment - so you've been warned. A picture paints a thousand words: they cut the sarking, told me don't worry it was patched, ceiling gyprock now riddled with mould spores because of the water damage. This is my honest review to help other consumers, my only hope is that they've changed their ways and put customer feedback first, taken it on board and act in the consumers best interest.
DO NOT USE
10 months in and still having issues, last review I wrote I was then threatened to take it down even though it was factual - nothing but bullies and clearly don't care when they break the contract. I would not recommend this company, the only reason I gave them a1 star rating is because you can't give a zero rating.
Total waste of money
After dealing with a very efficient salesman, we paid a deposit. Even though we live in a regional area, we were assured that our system would be installed with a few weeks. 7 months down the track- nothing. Lodged a complaint with Department of Fair Trading- made no difference as they did not respond to a government department.
I’m sure they realise that it will cost more than the deposit was worth to try to recover the deposit.
I guess in the long run, if I’ve lost $500 but never have to deal with this mob again maybe I’m in front. Cannot imagine what it would be like trying to get warranty help
5/10 years down the track.
My advice- avoid them like the plague.
If I could have put a minus I would have this company is a rip off they are not CEC approved
After I wrote my last review that have messaged back and said they won't fix it until I take my review down , my panels are a fire hazard and not installed properly they were asked to pull it down and I was told it will not be happening
Consumers beware do not go to this company
Rubbish company that threatens customers
My uncle bought their products and when a problem happened, he had endless pushing calls for nothing resolved. Then after he put 1-star rating on google, the company bombarded him with calls from different people. They said they would not fix it till he removed the rating. Honestly I think the only authentic reviews are those saying they had to go to Fair Trading to get things resolved. Good luck for your choice!
To make a long story short - I spoke to steven the “operations manager” via text and got abused. He was racist and very unprofessional. I emailed the office with the screenshots of the shocking conversation, didn’t receive anything back. Thank goodness I didn’t give these people my money! Imagine having an issue afterwards and having to deal with rude and hostile employees. Please STAY AWAY and go to a respected and reputable solar company. Don’t let these people push you into a sale.
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You will not find a more unprofessional bunch of people. Do not deal with them!! They will take your money upfront but take their time to actually come and install them. They are so rude if you have any issues
Avoid Skylight Energy
Initial contact was good, they send me quotation over the phone, saying they have good software, and they do not need to come for a visit. I’ve paid deposit, and after few weeks they asked for the full payment, so they would come to install the panels next day. This was in August 2018. I paid the full installments, but they never came and never talk to me in person. After waiting for their installation team to come for 6 months, I decided to pull out of the contract. Then my nightmares started, as I was not able to get my money back. Skylight...Energy has been avoiding me and not returning my money. I have even started Fair Trading Complaint against them (9735099) . Finally they have returned my money in June 2019 ( after 10 months), but not my deposit of 400$. According to them, it was my fault that they did not install anything. My advise is - I WOULD NOT TRUST this company.
Do not use , due to my experience
If anyone has been threatened with legal action due to your negative review please put a like
Never answered calls, installation terrible, would not return to fix problems for a month until I sent them a video. I had to put up with panels banging on the roof due to poor installation
Skylight Energy Scammers
Paid deposit in March, Skylight have not installed, do not take phone calls can not give a date for installation
Have called them every week since March, the constantly lie and avoid dealing with the not installing
The are the worst con men and liars I have ever encountered
Do not deal with this company or you will lose your money
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AVOID THESE CLOWNS
Quoting was quick, easy and competitive.
Once the deposit was paid, the customer service ended. Skylight Energy are the most difficult company I have ever dealt with and I am also ready to go to Fair Trading.
Installation was completed in December (I wont go into the difficulties of actually getting this installed before Xmas as promised...), however the data management unit was not installed and therefore we cannot connect this to the app for monitoring. This is an expensive system and all we expect is for it the be installed as described. N...ow its April and I have been given the runaround endlessl, calling almost every week after they continually break promises to rectify the issue. I could go on, but I get too angry. Avoid these clowns.
Don't do business with them, very unprofessional people
Back in early January this year, I've contacted this company for solar panel installation, I spoke to one of their salesmen named Stephen, he gave me a quote and was happy to proceed. I paid the required deposit of $300 straight away so I can proceed to the process immediately. It seems like it was going smoothly at first, I got an email saying that I needed to apply for the solar rebate by going to the Vic solar website, I did that, but when I was trying to find the name of the company, it was not listed and the quote they gave me was not th...ere, so I couldn't proceed. I gave Skylight a call and was told to wait as they were having some issues, I was told they will give the name of the company to use when I apply for the solar rebate. I waited for a week, then another week, then another week, for nothing, I tried again to contact them and followed up but then again, was told to wait, so I waited again....and again....finally I got tired of waiting I decided to call it off and asked for a refund, I called and emailed to get a refund but up to now still waiting...I called again today and was told to wait again. So many excuses, they had enough time to process the refund but still no, action, their excuse now is not enough people in the enough people working because of Covid, it's just for a refund, how many people do they need to do a refund? I work in the accounts and I've processed refunds for less than 5 mins, how long does it take for them to get it approved? Certainly not for more than a month!!!! Ridiculous!!! Now I'm considering to contact Fair Trading too.
I took them to the Tribunal to remediate poor installation resulting in damages/loss and won
Negative feedback is hard for any business owner to hear. However, I am providing this review in hopes that the company looks at it as an opportunity to push themselves to be better. My feedback allows others to be aware of my personal experience in trying to get these issues resolved over a period of a year. The rigmarole from signing up, to having to chase up the business who had moving goalpost installation dates, to the ceiling/roof damages, to the incorrect installation, and the remediation of the same was a very unpleasant experience. The...services the company provided was not with due care and skill. Even though the solar panel system is functioning better than before, it took the lodgement of the application with NCAT to make this happen. I appreciate that the poor installation occurred a year ago, but what upset me the most was how the business handled the remediation of the defects caused by the solar installer. I would not suggest anyone use them. I live in NSW and they installed 20 of their 310 W panels to form a 6.2 kW system and had their GoodWe inverter. I had a leak in the master bedroom ceiling which stained. The roof tiles were cracked and although I provided replacement roof tiles, there were more roof tiles which cracked than could be replaced. The Installer simply caulked them without letting me know. The installation was not up to Clean Energy Council standards (based on a Tribunal recommended Solar Audit). I lost the Solar Financial Benefit which one would have normally expected to receive for nearly a year (until the Tribunal requested that they remediate the damages). Even after the Solar Panel System was rectified and the roof tiles replaced, I had to still continue the Tribunal hearings to recover the damages/loss. The Tribunal found in my favour. The audit feedback was: "It is our opinion that this PV Array installation is very unsatisfactory, bordering on unsafe, and that the original installer should be reported to the CEC for poor install practices." When you sign up with a solar system provider, make sure you ask for a full written quotation and contract before signing up, including: * The total price of the system * Proposed start and completion dates * Specifications including quantity, size and output of the solar PV panels as well as the inverter specifications
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Questions & Answers
I hear these guys Skylight Energy aren't actually accredited CEC retailers...yet they misrepresent that they are? Can anyone confirm? Anyone can be a CEC member, not hard to get.
I am not sure of CEC status, next week will be 12 mths since we signed the contract, and still on limbo. What has been done was well after agreed time frames and after we had stated we no longer wishe...d to go ahead due to it not being completed in the 3 week time frame agreed. We were not informed the panel install was going to happen on the day it did, and we most certainly didn’t give consent to contractors/installers to access our property when we were not there, it was unauthorized entry ( they gained access through our garage and in our roof ) keeping in mind this was 3 mths after we stated we wanted a refund of the deposit. They have been extremely difficult to deal with and over the last 3/4 weeks they have stopped responding to emails! From personal experience I would NOT recommend them
Seems Skylight Energy like to misrepresent facts in order to mislead ... they have form here. Solar Retailer approved they are most certainly not.
They don't advertise they are approved retailers BUT they do advertise they are members which is very very misleading to unsuspecting consumers. I fell for it like many others would have - I found out...through complaint to CEC that being a member does not protect consumers HOWEVER being an APPROVED RETAILER & INSTALLER means there is a code of conduct that must be adhered to & penalties apply if they don't. My advice to everyone - always read the negative reviews - you just never know if glowing ones are genuine. I did get my refund after complaint lodged to OFT & ACCC
This review is of Skylight Energy Solar, Rockdale NSW. There is a company with a similar name, so check the address before signing anything.
Has ANYBODY had a GENUINELY satisfactory experience with this company? I note that they have a couple of good reviews, but I'd be very suspicious that they are genuine. Most of their reviews are by 'consumers' who have only one review to their name, so you can draw your own conclusions from that.
Don't trust them at all. Zero customer service and ignore you after the steal your money. Goes through staff and installers by the bus load
I don’t do reviews really but I made a point with these guys. I can imagine if there were no missing parts etc. you could have a smooth experience. But honestly, after they made the sale they didn’t care at all... and we’re unbelievably incompetent.
That was my observation, promise the earth, and become incompetent immediately AFTER the deposit was taken. It's difficult to imagine that they are still in business, but I guess, like so many, many...people don't find ALL the reviews. I intended taking my experience to VCAT, but when they rang to tell me I wouldn't be getting my $500 deposit returned, because they don't return deposits, my partner, a lawyer was with me, and she gave them both barrels. 30 minutes later they called back and said they'd return it, but it took a further three weeks. Appalling people to do business with.
have ordered and paid deposit for solar to be installed. since Nov 2019 have heard nothing covid19 sprung up so was prepared to wait now I cant get them on the phone or email .can anyone tell me are they still in business
As far as I know. I have been chasing them until 2 weeks ago, so they were still in business then... All I can say is Good Luck!
Very painfull company to deal with. Make sure you have a detailed quote as they made lots of promises and didn't live up to any of them. I currently have a complaint in with department of fair trading
IF you can get your deposit back, take it and go elsewhere. Let me change that.......go elsewhere, and recover your deposit through QCAT, NCAT, VCAT, or whatever CAT operates in your state. They a...re hopeless to deal with, and dishonest in the extreme. You WILL have difficulty recovering your deposit, and if you waited for that before going with another company, it could take months. You will get your deposit back through the Civil Tribunal in your state.
Get an answer from our members and Skylight Energy representatives
|Category||Online Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||Yes|
|Clean Energy Council Recognition||Accredited Installer, Approved Retailer and Member|
|Solar Connection Type||Grid-Connected and Hybrid|
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