Reviewer Photos & Videos
A good experience
We already had a solar system and decided to add a battery to eliminate our reliance on the grid. After a deal of research we chose Skylight Energy to supply a battery system that matched our existing system... This they did at a very competitive price and they were professional and efficient at all times. It took 2 workers all day to do the installation and they did a thorough clean up after as well as giving me a good run down of the whole new system. A good experience overall
Excellent Product, Excellent Service
Bought solar panels from Skylight Energy in hopes to save money from high electric bills. And I was not disappointed with my purchase. Their customer service is exceptional and they are very accommodating from start to finish. I highly recommend them if you want to have exceptional quality solar panels at a very reasonable price.
Great service and job.
The installer were very polite and professional service. The customer service was excellent. They did a superb job and I would highly recommend their service. Thank you for your fast, efficient and professional work.
Very Professional from start to finish. Very happy.
From start to finish. They have been a pleasure to deal with & I was always kept informed of progress. The installer had a great knowledge base of products & took pride in his work.
great job and service
The process was a great experience from start to finish. The installers were friendly and professional. Happy that I decided to get Skylight to install our solar. Highly recommend their service.
The process was a breeze from start to finish. Our sales rep, Steve, was super helpful. The installers were friendly and professional. It was a great experience dealing with Skylight Energy. Highly recommend their service
Receive up to 3 quotes with ProductReview.com.au
Happy with overall results
Happy with the overall performance of my new solar system. Skylight did a great job in installing and setting up the wifi on the inverter. Very pleased with my experience, have recommended to my neighbors.
No problems with this company
Ordered a battery to be hooked up on my existing solar on Wed. Installed on Fri same week.
Yuri was great to deal with.
Will deal with again when I need anything solar
Excellent company to deal with
Had a pleasure in dealing with this company in installing our solar system. Had a 10 kw system installed and happy with the solar returns. Carlos, the sales rep was extremely helpful in finding a product that suited us. He was knowledgeable and provided a system that suited our needs. Another person that I wanted to thank is Jean from customer service. It was a pleasure talking to you. Excellent service from you.
Fantastic service and product . Thanks guys.
Very Happy Great Company
From Carlos in sales to Jessica in admin both were fantastic to deal with and keep me informed all the way . Installers were great and helped set up phone with the app .Highly Recommend
Receive up to 3 quotes with ProductReview.com.au
Very reliable and remarkable service
The service is beyond measure, i dealt with Carlos and from start till end he has amazed me with his professionalism and uttermost helpful nature. Carlos has made sure that i get the best products in the market with unbeatable price. Carlos constantly amazed with discounts which i didn't even expect and made the whole process dream come true. Another who was always on top of things and gave the best customer experience anyone can ask for is Jessica in the admin and contact centre of skylight she has contributed highly to make all these processes as simple as possibe and been very helpful with all my constant queries. In one word they are a great company and great genuine people.
Great Customer Service, was informed personally by phone when the installation would take place , best price for the system compared to other quotes I got. And the installers were very professional.
Great Installation and Service
Would strongly recommend Skylight Energy. Carlos was great to deal with throughout the sales process, and Jessica was fantastic about updating me throughout the process.
Day of installation the installers arrived a little late but called to let me know, was just due to warehouse delays so no dramas. They completed a beautiful installation and cleaned up after themselves.
Receive up to 3 quotes with ProductReview.com.au
Power punch. Best thing i ve done for my bills
The steps were very simple and very effective as they worked in cohesian with one another.
I am totally satisfied with the professional and friendly way carlos treated me and especially as he informed me about the quality of the products and the benefits i would recieve by using them.Thanks bro luv ya
The reviewer stated that an incentive was offered for this review
skylight energy were easy to deal with,always pleasant on phone,answered all my queries and gave me great feedback nad service,
the service installers were on time and very good,took care when on roof as not to damage anything and installed my solar very professionally taken me through every step.Cleaned all their rubbish so you would have known they had been there if you didn,t look at the new panels on roof.
Justin was very good and explained the app. to us.
very happy with this company.steve
Questions & Answers
I hear these guys Skylight Energy aren't actually accredited CEC retailers...yet they misrepresent that they are? Can anyone confirm? Anyone can be a CEC member, not hard to get.
I am not sure of CEC status, next week will be 12 mths since we signed the contract, and still on limbo. What has been done was well after agreed time frames and after we had stated we no longer wishe...d to go ahead due to it not being completed in the 3 week time frame agreed. We were not informed the panel install was going to happen on the day it did, and we most certainly didn’t give consent to contractors/installers to access our property when we were not there, it was unauthorized entry ( they gained access through our garage and in our roof ) keeping in mind this was 3 mths after we stated we wanted a refund of the deposit. They have been extremely difficult to deal with and over the last 3/4 weeks they have stopped responding to emails! From personal experience I would NOT recommend them
Seems Skylight Energy like to misrepresent facts in order to mislead ... they have form here. Solar Retailer approved they are most certainly not.
They don't advertise they are approved retailers BUT they do advertise they are members which is very very misleading to unsuspecting consumers. I fell for it like many others would have - I found out...through complaint to CEC that being a member does not protect consumers HOWEVER being an APPROVED RETAILER & INSTALLER means there is a code of conduct that must be adhered to & penalties apply if they don't. My advice to everyone - always read the negative reviews - you just never know if glowing ones are genuine. I did get my refund after complaint lodged to OFT & ACCC
This review is of Skylight Energy Solar, Rockdale NSW. There is a company with a similar name, so check the address before signing anything.
Has ANYBODY had a GENUINELY satisfactory experience with this company? I note that they have a couple of good reviews, but I'd be very suspicious that they are genuine. Most of their reviews are by 'consumers' who have only one review to their name, so you can draw your own conclusions from that.
Don't trust them at all. Zero customer service and ignore you after the steal your money. Goes through staff and installers by the bus load
I don’t do reviews really but I made a point with these guys. I can imagine if there were no missing parts etc. you could have a smooth experience. But honestly, after they made the sale they didn’t care at all... and we’re unbelievably incompetent.
That was my observation, promise the earth, and become incompetent immediately AFTER the deposit was taken. It's difficult to imagine that they are still in business, but I guess, like so many, many...people don't find ALL the reviews. I intended taking my experience to VCAT, but when they rang to tell me I wouldn't be getting my $500 deposit returned, because they don't return deposits, my partner, a lawyer was with me, and she gave them both barrels. 30 minutes later they called back and said they'd return it, but it took a further three weeks. Appalling people to do business with.
have ordered and paid deposit for solar to be installed. since Nov 2019 have heard nothing covid19 sprung up so was prepared to wait now I cant get them on the phone or email .can anyone tell me are they still in business
As far as I know. I have been chasing them until 2 weeks ago, so they were still in business then... All I can say is Good Luck!
Very painfull company to deal with. Make sure you have a detailed quote as they made lots of promises and didn't live up to any of them. I currently have a complaint in with department of fair trading
IF you can get your deposit back, take it and go elsewhere. Let me change that.......go elsewhere, and recover your deposit through QCAT, NCAT, VCAT, or whatever CAT operates in your state. They a...re hopeless to deal with, and dishonest in the extreme. You WILL have difficulty recovering your deposit, and if you waited for that before going with another company, it could take months. You will get your deposit back through the Civil Tribunal in your state.
Get an answer from our members and Skylight Energy representatives
|Category||Online Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||Yes|
|Clean Energy Council Recognition||Accredited Installer, Approved Retailer and Member|
|Solar Connection Type||Grid-Connected and Hybrid|