I was surprised on day of installation when asked for $300 because "my roof was steep"An employee of Skylight had previously been on my roof to check and made no mention of steep roof.
System appears to work ok but as a very elderly women I have no idea how good it is and as Skylight has only21/2 stars I do wonder
Questions & Answers
I hear these guys Skylight Energy aren't actually accredited CEC retailers...yet they misrepresent that they are? Can anyone confirm? Anyone can be a CEC member, not hard to get.
I am not sure of CEC status, next week will be 12 mths since we signed the contract, and still on limbo. What has been done was well after agreed time frames and after we had stated we no longer wishe...d to go ahead due to it not being completed in the 3 week time frame agreed. We were not informed the panel install was going to happen on the day it did, and we most certainly didn’t give consent to contractors/installers to access our property when we were not there, it was unauthorized entry ( they gained access through our garage and in our roof ) keeping in mind this was 3 mths after we stated we wanted a refund of the deposit. They have been extremely difficult to deal with and over the last 3/4 weeks they have stopped responding to emails! From personal experience I would NOT recommend them
Seems Skylight Energy like to misrepresent facts in order to mislead ... they have form here. Solar Retailer approved they are most certainly not.
They don't advertise they are approved retailers BUT they do advertise they are members which is very very misleading to unsuspecting consumers. I fell for it like many others would have - I found out...through complaint to CEC that being a member does not protect consumers HOWEVER being an APPROVED RETAILER & INSTALLER means there is a code of conduct that must be adhered to & penalties apply if they don't. My advice to everyone - always read the negative reviews - you just never know if glowing ones are genuine. I did get my refund after complaint lodged to OFT & ACCC
This review is of Skylight Energy Solar, Rockdale NSW. There is a company with a similar name, so check the address before signing anything.
Has ANYBODY had a GENUINELY satisfactory experience with this company? I note that they have a couple of good reviews, but I'd be very suspicious that they are genuine. Most of their reviews are by 'consumers' who have only one review to their name, so you can draw your own conclusions from that.
Don't trust them at all. Zero customer service and ignore you after the steal your money. Goes through staff and installers by the bus load
I don’t do reviews really but I made a point with these guys. I can imagine if there were no missing parts etc. you could have a smooth experience. But honestly, after they made the sale they didn’t care at all... and we’re unbelievably incompetent.
That was my observation, promise the earth, and become incompetent immediately AFTER the deposit was taken. It's difficult to imagine that they are still in business, but I guess, like so many, many...people don't find ALL the reviews. I intended taking my experience to VCAT, but when they rang to tell me I wouldn't be getting my $500 deposit returned, because they don't return deposits, my partner, a lawyer was with me, and she gave them both barrels. 30 minutes later they called back and said they'd return it, but it took a further three weeks. Appalling people to do business with.
have ordered and paid deposit for solar to be installed. since Nov 2019 have heard nothing covid19 sprung up so was prepared to wait now I cant get them on the phone or email .can anyone tell me are they still in business
As far as I know. I have been chasing them until 2 weeks ago, so they were still in business then... All I can say is Good Luck!
Very painfull company to deal with. Make sure you have a detailed quote as they made lots of promises and didn't live up to any of them. I currently have a complaint in with department of fair trading
IF you can get your deposit back, take it and go elsewhere. Let me change that.......go elsewhere, and recover your deposit through QCAT, NCAT, VCAT, or whatever CAT operates in your state. They a...re hopeless to deal with, and dishonest in the extreme. You WILL have difficulty recovering your deposit, and if you waited for that before going with another company, it could take months. You will get your deposit back through the Civil Tribunal in your state.
Get an answer from our members and Skylight Energy representatives
|Category||Online Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||Yes|
|Clean Energy Council Recognition||Accredited Installer, Approved Retailer and Member|
|Solar Connection Type||Grid-Connected and Hybrid|
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