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Skyscanner

Skyscanner (page 2 of 27)

4.1 from 535 reviews

Thumbs up from me

Have used Skyscanner a dozen or so times over the past couple of years and I have almost always found the cheapest flights around through them. I first like to search google flights to find the cheapest dates then jump onto Skyscanner to see if they come up with a better price.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
1 comment
Hey Math, Thanks for the five stars! We're glad to know that you've found cheap flights through Skysanner. If you ever have any ideas on how to improve even further, we'd love to hear them :) - Chantae

Great app

Constantly use Skyscanner for flight and hotel deals
Used it to book our 2019 flights
Managed to get great deals and surprisingly some were the deal without extras
Offers a great variety of travel deals

Price Accuracy
Trip Completed No
Booking Type Accomodation and Flights
1 comment
Hey Matt, Thanks for the five stars! We're so happy to know you found some great deals for this year's travels! - Chantae

Prices Inaccurate and not available

Been on this sight for over a month and the cheap flights just don't exist. They either change and are marked up by $200 or are not available. I have tried 4-5 different offers and the same thing every time no matter what time of day or night. Adelaide to Phuket in late Sept/Early Oct this year.

Price Accuracy
Trip Completed No
Booking Type Flights
1 comment
Hi Derek, Thank you for your review and I'm sorry to hear that you haven't found a deal that works for you to Phuket. In this case, we recommend setting up a price alert - that way, we can notify you whenever flight prices change. Here is a little more information on how to set up a price alert: https://www.skyscanner.com.au/news/get-best-air-fares-skyscanner-price-alerts Best, Chantae

Skyscanner experience

Very upset that Skyscanner can still promote MyTrip (one of their flight suppliers) on their website. I paid for tickets, credit card charged, but never received tix from MyTrip. If you google MyTrip, nothing but BAD reviews. Skyscanner needs to step up and remove these suppliers immediately. A refund would be appreciated too.

Trip Completed No
Booking Type Flights
1 comment
Hi Flyingkiwi, I'm sorry that you've had trouble with MyTrip and that you are still waiting for your tickets after being charged. Could you please contact our Help Team so that we can contact MyTrip on your behalf and see what has happened? https://help.skyscanner.net/hc/en-gb/requests/new Best, Chantae

Skyscanner and Bravofly the joint scam!

Beware what is on offer here! I booked flights through Skyscanner with Bravofly on Cathay Pacific flying Osaka-Hong Kong. Cathay cancelled our flight and Bravofly has taken over 3 months to confirm the alternative flight we accepted. Despite many emails they keep confirming a flight we never never accepted until Skyscanner intervened a week ago. Lastminute née Bravofly tonight confirmed this accepted flight. But, this was after again attempting to confirm the wrong flight and delaying several more days. So after 3 months and their repeated failures I won’t be recommending them. I am happy this is resolved. I thank Skyscanner for becoming involved but feel they could chose their 3rd party sellers more wisely !

Booking Type Flights
1 comment
Hi Roscoe, Thank you for your review and we are concerned to hear about the problems you've had with Bravofly. I believe our Help Team member, Emma, is currently investigating this problem and has been in contact with you through email. Could you please check our email inbox to see if you've gotten our latest email, sent yesterday? If you have any other questions, please feel free to reply to us directly over email or through the Help Site. Best, Chantae

This is best

Easy to search, alarm settings, no cookie! Price is sometimes different (a little bit more expensive) but depends on the offering company. Tells us how to get cheaper ticket and information.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
1 comment
Hey there, Thanks for the 5 stars! We're glad to hear that you find Skysanner useful for finding cheap flights. If you have any feedback on how we can get better, we'd love to hear it at https://help.skyscanner.net/hc/en-gb/requests/new? Best, Chantae

Cheap prices on skyscanner do NOT exist on the real sites

Used skyscanner years ago and it was quite good. But it's now just a cheater.
Have been searching air tickets from SYD to HND for the past a couple of months and decided to buy since this week. But when I clicked the cheap prices on skyscanner, whether it's edreams, gotogate or expedia, it turned out to be a much dearer price on the real sites. If it's just one or two sites doing this, I'd assume it's just the sites, but they're all like that, the cheap prices simply did not exist! There must be something wrong with skyscanner. What's the point when you show $1018 but it's actually $1451?

Price Accuracy
Trip Completed No
Booking Type Flights
2 comments
Hi Sydneytoyota, Thank you for getting in touch and leaving us a review. We're concerned to hear of your experience with these flight price changes. Could you please contact our Help Team with details on the dates of travel so that we can investigate what has happened? You can reach us at https://help.skyscanner.net/hc/en-gb/requests/new? Best, ChantaeWhy dont' YOU investigate this, but ask me to contact your help team? The link you provided is not that helpful. Just checked syd to hnd on 20/09, hnd to pek on 16/12, pek to syd on 21/12 and skyscanner showed $1060 on edreams. But on edreams it turned out to be $1508. That's almost 50% more expensive!

Easy to navigate their website.

It was an easy, time saving and cheapest deal! We needed 6 tickets and Skyscanner was the most user friendly of all the sites I have been through. Very happy!

Trip Completed No
Booking Type Flights
1 comment
Hey MMM, Thanks for the five stars! We're happy to hear that you find our website easy to use and navigate. - Chantae

Ripoff

I just did a fare comparison between opening the airline directly vs opening it through flight scanner, oh boy did I find that the prices get marked up on flight scanner.

Price Accuracy
Trip Completed No
Booking Type Flights
1 comment
Hey Vincent, Thank you for your review. Could you please get in touch with our Help Team about this price discrepancy? We take pride in being as accurate as possible and would like to investigate what has happened: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae

Excellent

Excellent site, very easy to compare and navigate. Having tried other sites,I would definitely use this one again. I found prices accurate and was able to find a good deal.

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
1 comment
Hey Sharon, Thanks for taking the time to leave us a great review. We're so happy to hear that you've found a good deal. Happy travels! - Chantae

Skyscanner can't stop cheaters! Reliability is a big question now!

Nowadays I found that Skyscanner's partners can cheat with prices on the page. They can show low prices, getting people to their pages where they confirm your order, but not allow you to go to payment, online process is cut at this point with order confirmation. They send you email with order confirmation instead. Next they get in touch with you directly and say sorry, give you some explanation about technical problems and cancel the cheap price order (which never was real) than they try sell you flights with much higher prices. They use at least 2-3 links on Skyscanner page, so it looks very real, all with very low price at same level, betten than all others with real prices. This way they can eliminate real competition on price, get in touch with buyer and if luck, they can sell with high margin.

How do I know their price is not real? When I did my claim, they corrected price to almost 3 x times higher original price. They refuse to serve me, but next day they offer again similar low price on the Skyscanner page - suddenly the same price was available again, no matter they already reported me that is not working.

The reliability of prices on Skyscanner with this cheats are gone.

So sad, Skyscanner was a good idea....
Finally I bought my ticket at higher price from other partner.

Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
1 comment
Hi Thomas, Thank you for your detailed review about your experience using Skyscanner and the online travel agents we link to. Could you please get in touch with our Help Team about what online travel agent that you believe is doing this? We strive to be as accurate as possible. This way, we can take a closer look at why prices have changed when you went to book the flight. We'd really appreciate you reaching us at https://help.skyscanner.net/hc/en-gb/requests/new? Best, Chantae

One of the best websites to check and buy your ticket

The first I went to Flight centre to buy my ticket and they told me the price is $1795 but I didn’t buy it I back home and again I checked the price with skyscanner and I found nice price which was $1575

Customer Service
Price Accuracy
Trip Completed No
1 comment
Hey Mark, We're so happy to hear you were able to save over $200 using Skyscanner :) - Chantae

Unexpected add-ons. Terrible

Unexpected add ons. Baggage and seats cost me an extra $65 making the price actually paid way more than booking directly with qantas. And now I have to provide my email for junk mail in order to submit this review.

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
1 comment
Hi Wendy, We're sorry that you were surprised about the extra charges for seat selection and baggage. At Skyscanner, we note that additional baggage fees may apply at the top of each page of our search results. We also show a bold link that says "Read before booking" that highlights additional baggage, meals, and seat selection may apply before directing our users to book. Thank you for your feedback and we will look at how we can make this information even clearer in the future. Best, Chantae

good one

It is a great website. They just need to filter the companies which scam people. Apart from it most of the companies on skyscanner are good.
Also, I would love to see last minute feature

Customer Service
Price Accuracy
Booking Type Flights
1 comment
Hey Lexer, Thanks for the review! The last minute flight feature is a great idea. If you ever have problems with one of the online travel agents or airlines that we redirect to, could you please contact our Help Team about it? We take all complaints against them very seriously as they are held to a high standard. You can always reach us at https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Always my First Choice

Yes very often on going to landing pages to booking flight.
pretty easy to scan and spot one one page.
Need minute to minute updating on daily basis on your website.

Price Accuracy
Trip Completed Yes
Booking Type Accomodation and Flights
1 comment
Hi Haniff, Thanks for taking the time to leave us a review! - Chantae

Skyscanner why use anything else when it comes to booking flights etc. Excellent app.

The most simplified app to search for a flight and at the best price. So easy to see what airlines are offered with there tail logo. Pricing very accurate no hidden costs.

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
1 comment
Hey Karl, Thanks for the five stars! We're glad to hear that you're enjoying Skyscanner's search engine :) - Chantae

Travelling made easy

After learning about this site ,i never stopped booking ahead on my next trip. Skyscanner does the job for looking for lowest airfare , and it's so easy, convinient and i get fast results .

Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Accomodation and Flights
2 comments
Hey Mel, Thanks for the five stars! We're so happy to hear that you've found Skyscanner helpful for booking flights. - ChantaeHey mate, no need to thank me, I'm just being downright honest, in fact some of my friends are using Skyscanner already. As for me? I'm already booked on May and August! Thanks to your website!

They don’t care about customer experience

Skyscanner website lead me to mytrip.com. They do not take responsibility of anything, they do not care about the customer at all , my mom end up sleeping at the airport she couldn’t contact me or anyone she had to buy an other ticket because the connection fight hour Change and she didn’t arrive on time , trip.com didn’t care, and it seams that skyscanner either as they keep allowing this kind of agents offer their services trough them

Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
1 comment
Hi Luz, I'm sorry to hear about the bad experience you and your mother had with Mytrip.com. It sounds like a stressful experience. Could you please contact our Help Team and us know what has happened? https://help.skyscanner.net/hc/en-gb/requests/new - Chantae

Scyscanner a total Rip off

I have just booked tickets for my wife and infant for a return ticket which was very expensive compared to all other travel agents(my bad I just trusted this website in the first place) .I have asked for a name change which wasn't done and when i tried to cancel the flight booking their prices were sky high which is 50% of the total ticket price.I have just been informed that's how these websites work and they can't do anything about it.Worse experience and worse customer service ever.Total Rip off .Don't waste your money and have a mental stress booking through skyscanner.#stayaway#skyscanner

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
1 comment
Hi Suresh, Thank you for your message and I'm sorry to hear about the trouble you've had with booking your flight. At Skyscanner, we do not book flights ourselves, take payments, and have no control over bookings -- as such, we are not able to look at the details of what has happened. Can you please get in touch with our Help Team? You can reach us at https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Stay clear

I was looking for flights from Perth to Bali for April 2019 and skyscanner is trying to offer something which does not exist. It keeped coming up with Malindo Air co share with Batik Air the only big problem with this is Batik Air stopped flying into Perth from the First of January 2019 so how the hell you are offering flights at a price of 500 dollars return direct wait Malindo Air only go's by Malaysia with a stop over in Malaysia so how the hell is that direct. Warning to all think before you use this site.

Customer Service
Trip Completed No
1 comment
Hi Peter, Thank you for your message. Could you please let our Help Team know about the problems you've had with searching direct flights from Perth to Bali? This way, we can take a closer look at what has happened. You can reach us at https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Page 2 of 27

Questions & Answers

Will the flights from Williamtown nsw to Auckland in February be in operation.Many Thanks
No answers

Good Morning.Do the flights return from Williamtown to Auckland in February.Many Thanks Moya Priest
No answers

Good Morning a flight from Williamtown to Auckland in February.Do they still operate.Moya Priest
No answers

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