Reviewer Photos & Videos
- Verified customer
Overall not satisfied
I booked my return ticket from Skyscanner. Difficult the rechedule using Skyscanner. I was aware before them that my flight is cancelled and they did not have any clue. my flight ticket was on 25th March and I called them on 17th March to reschedule on 20th March as my flight was cancelled. To my surprise, they didnot have any clue that flight is cancelled. They said ok and they will inform me ASAP. I didnot get any response till 19th. I called the airline directly and they told me they have not received any request from the agent. Singapore ai...rline helped me to reschedule the ticket for 19th March. I reached my destination on 20th March and after reaching there I got a mail from Skyscanner that my flight is cancelled which I already knew on 17th and till that time they didnot have any clue. Then I realized the difference of booking a ticket from third party and directly from the airline. I was able to rebook because of my awareness. Skyscanner support was 0.
Why did they move my booking to BYOJET NOW Where is Skyscanner are they in bankruptcy already
This not fare the just went bankrupt and aend email saying they move my booking to a different body's ..why they move my booking without calling me
I want my money back
I used Skyscanner to book a Royal Brunei flight from Melbourne to London. The ticket was cheap so I booked it. What I didn't know until payment was that the airfare was in US dollars and the travel agent was in the US. Now, with the coronavirus this travel agent said no refunds but Royal Brunei's policy state there is a refund. If you find a cheap airfare I strongly suggest you go straight to that airline and book directly. Don't get caught out as I did. To add to the nightmare I am charged currency exchange fees on this booking.
Corona virus out cry
Booked flights through Skyscanner and although booked on Qantas and American Airlines, both reputable airlines, cancelling the flights is a nightmare.
I cannot understand that the likes of Qantas and American Airlines are not stepping in and making sure the right thing is happening. You can cancel if you booked through the airlines directly, but Skyscanner has NO link, policy or anything to help you.
I hope Skyscanner is one of the companies going broken after coronavirus, serves them right!
Trusted partner "BYOJet"
I am speechless and horrified by the service provided by BYOJet in this time of crisis, i have always used sky scanner as they have provided good deals compared to airlines prices, but i would rather pay more than being scammed by a travel agent, like me, many more have tried contacting BYO Jet given the current travel restrictions in place, Cathay Pacific have offered refund and rescheduling options but obviously a crap company like BYO JET would not understand the definition of an act of goodwill in circumstances of crisis.
the least they co...
Terrible ticket booking partners
I booked my flights with BYOjet on 12th feb for travelling to lndia on 4th of April. But due to corona virus & isolation period i want to postpone my travel & seeking refunds or credits for future travel. But that company is not responding from last month & i tried everything ...even mailing & waiting on phones for 2hr. Please help me i booked through ur site.
Disgraceful and partnered with Scammers
All I can say is you are as shameless as your partner travel agents mainly Travelgenio. I have sent you emails explaining issues and you never replied. Booked tickets with you about 7 months ago and because country we were travelling to has banned the entry all the outsiders due to corona virus. Your little scamming partner will not cancel, refund and reply to phone calls and emails. Such a shame. Contacting you guys and never bother replying. Shame on you.
Would love to give zero stars
Skyscanners "trusted partner" Fly365 has taken my money with nothing more than a booking made. Skyscanner simply said sorry we didn't know this would happen - contact your bank. Shameless company
Do not use Kiwi.com
I am frequent traveller but will not use skyscanner anymore as you can not trust their partners and there is nothing on their website to complain or leave the feedback about dodgy practices. I will have to rake this further with Visa.
I am very disappointed with Kiwi.com
I have paid them for additional 10 kg with ryanair with priority baggage and even though it is on the paper it is not on the system in madrid where my husband was checking. They were asking him to pay again and won't let him in if he does not.
The other thing is 55 euros f...or not checking online. We have travelled by 20-30 different airlines so far and checking at the airport is always free, As we did not deal with Ryanair directly they told us to contact you. You should have explicitly stated that there is a penalty if not checking online as this is the only company that does it. Checking online is for our convenience and not to be penalised especially while in transit. You do not have email To write to as I paid for standard service, so I am going to publicly contact you on every website. It looks like a scam and your review ratings confirms it. Shame on skyscanner fot using you. i will not use either of you again.
Cheaters!! Big fat liars !! Allow fake companies to book tickets and after you pay then vanish
Cheats !! Big big liar!! They let many fraud companies on their platform tochop money from innocents.recent example fly365.com.. just do payment after that they don’t know you ... no way to trace back your hard earned money
Like many others I recently booked via Skyscanner I selected Fly365 because Skyscanner gave it a 5 star rating compared to others. This gave me some confidence!! But immediately after booking, including making payment, which goes immediately to them I had doubts. Especially this was so when I received the first communication from Fly 365 saying my booking was confirmed and all I had to do was present this confirmation at the airport. (It seems many people have been duped by this statement).
I have travelled sufficiently to know that such a doc...
I have always used Skyscanner, as I found the website clear and easy to use, but now, two of the businesses listed have gone into liquidation, the most recent one being Fly365. I was fortunate enough to get a refund through my bank on the first one, but I have my doubts that I will get a refund on my most recent bookings. I feel Skyscanner is not doing enough to protect the users of their site.
Fly 365 liquidation
Possibly lost thousands due to a third party company used through Skyscanner, fly 365 have gone into liquidation without explanation from either company. Only found out after trying to book my seats with Qatar. Could have gone the airport without knowledge of not having a valid ticket. Never using Skyscanner again
FLY365 IN LIQUIDATION
Skyscanner, shame on you. Still advertising FLY365 as a reputable company and took our money. Never received tickets and have just posted liquidation on the 21/02/2020. Their call centre is non existent and have no way of refunding our money. No reply to our emails or calls.
- Verified customer
It’s disgraceful they associate with MyTrip
I booked a flight with MyTrip 11 months prior to travel. They took it upon themselves to cancel my flights 3 weeks before departure date despite their being no change to the schedule. They admitted they made a mistake but will not make good and restore my booking. I’ve never encountered this type of treatment. My wife and kids will be on that flight without me and will not be able to cope....
Even though they admitted it was their error they haven’t offered me a rebooking and have begun a process of ignoring me hoping i go away... it turns out...
having un called for stress
I booked a flight and such a price difference. Initially when I went to the payment it was $414 and it closed on me and when I went on to book again, I ended up paying $490 I even paid for the second baggage option they gave extra $31 something as that was the only option given and does not even show the second checked bag on the itinerary. There is no contacts to call and the email sent hasn’t been attended. Such a big difference in pricing and still no second checked bag provided.. very upset. Frequent user of sky scanner.
Airline cancelled the flight and refunded my ticket but SS refused to payback. I'll book direct with airline next time.
Airline cancelled my flight, and gave refund but Skyscanner would not give it back to me. They claimed it was a non refundable ticket even though tiger refunded the ticket.
Fix name of the ticket
I bought an airline ticket in 2 min, receive a ticket in 24 hours, I made a mistake when filling in the ticket, as I have two family names, put a place in the middle name. I've been trying to fix this for over 10 days and just answer me and I have to wait. I have already missed two dates that have been scheduled for the issuance of my visa with the Japanese Embassy and I am 22 days before the start of my trip.
It is not possible for you to treat your customers like this, when selling it is quick and simple, if you have any problems you will spend a lot of work for Skyscanner to help you!
The reviewer stated that an incentive was offered for this review
The best flight search engine.
I always use Skyscanner to plan and book my flights. Always finds the cheapest deals with agents. Last time I even booked my hotel through them as they were cheapest although this was the only time. Normally just the flights
Questions & Answers
Hi I booked my flight last may 5,2020,and under of budget-air then today suddenly may 21,2020 I received a email says that my flight schedule are cancelled, can you kindly please assist me in my case
Hi Cristopher, Can you please get in touch with our Help Team about your booking so that we can look into this further? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae
I had booked a flight in February for June via skyscanner and the next day the flight was canceled without any notice being sent and I learned today that I got at the airline for some clarification, that I can contact skyscanner to see what might be done?
Hi Panos, Thank you for reaching out and I'm sorry to hear your flight has been affected. If you have booked through an online travel agent, you will need to reach out to them directly. If you have booked through Skyscanner, please get in touch via the phone number listed at the bottom of your booking confirmation. - Chantae
I booked a return flight to bali with skyscanner...with air asia...for early April ...i applied for a refund sometime ago but air asia have only just replied that i need to contact you....how do i go about this please?
Thank you for your message. Can you please get in touch with our Help Team and attached your booking confirmation? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae
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