Appallingly hard mattress and franchisee says she can not afford to swap it
paid nearly 6k For double bed and after nearly four weeks found latex mattress too hard. Rang Carol to exchange and got relentlesss reasons why she did not want to do that. She even told me to spend more money and buy a mattress topper!! I told her I was just doing what the guarantee said we could do and she gave me a tirade of how much it would cost her to swap mattress and what would she do with the used mattress? I said then don,t put the guarantee up. she became angry when I said we did not want to put up with the hard bed and then to...ld me all her other mattresses were harder. she then hung up on me. Do not buy off this company. When I said I would be lodging a complaint she texted me that she would swap it if I paid another $200!! Absolutely the worst customer service I have ever encountered. And the bed is very uncomfortable!!
Purchased in September 2020 for $5,800.00.
Questions & Answers
Do they sell king hi lo (not split king)? Thank you
Thank you for your enquiry.
I personally cannot answer your question but if you phone Carol at Sleep Electric, she is very helpful and she sold me my bed which I love, Carol will be able to answer your questions.
Phone Carol on 0499 293 715. These beds are absolutely wonderful and very reasonably priced and the best quality. I did my research before I bought my bed.
Thank you so much for your helpful reply. I have looked at so many brands & this one seems to have so many positive recommendations.
Where do I purchase a king size split bed in Adelaide south Australia.
Dear Maurice, Unfortunately I cannot answer your question as to where you can purchase a king size split electric bed in Adelaide as I live in Sydney. Here is the name and phone number of the supplier that I purchased my bed from, I am sure she can help you. Company name is Sleep Electric, speak to Carol on 0499293715.
Hi Maurice, you are welcome to call me anytime to discuss our range of beds. We have a few options for a Split King bed. Regards. Carol 0499293715
I recently purchased a queen size prestige bed (memory foam mattress). Cannot fault the salesman, the delivery and installation, etc., but .....the mattress is so hard, it is like a slab of concrete! Could it be possible that I've been delivered the wrong mattress???? I've put a 'mattress topper' on it, which provides a slightly better level of comfort, but really, it is so hard, that I wake up with pins and needles due to lack of circulation! Any tips? I went with this company, based on all of the 5 star reviews, surely I am not the only person, who finds the mattress comfort to be so bad????
I would definitely contact Eddie as there is a short term comfort guarantee, and talk about your options. I went with the pocket sprung mattress as I don't like the heat generated from memory foam, and perhaps this could be an option for you as my mattress is the most comfortable mattress I've ever slept on. Give Eddie a call and speak to him directly about your concerns
I bought the same bed as you but not the memory foam mattress. It was not comfortable for my rather oddly shaped back, so I chose the softer one. Carol Watman and Sleep Electric were just wonderful to deal with. I'm sure they will swap it if you explain the situation.
Thank you for your reply DD, Did you get the inner spring mattress? Regards Kerry
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