- Verified purchase
Paid for it, but never even received it....
I ordered a bed bundle on the 12th of December. Delivery estimate warned that - while next day delivery was offered in metro areas - regional deliveries could take up to 10-14 days. After that time elapsed, I had to call, repeatedly, to try to get answers as to where our bed was. Eventually I was told it would be delivered by the 6th of January - unfortunately, after our holiday was over. Unsurprisingly, it wasn't delivered by then. It has now been more than 4 weeks since we ordered, and I'm still having to call, repeatedly, to try to get answe...rs...with no one calling back when they promised to. The response has been that it's the fault of the delivery company used, but that excuse might have been good for the first 2 weeks...now it's just insulting. This has been one of the worst customer experiences I've ever had, and I would never recommend them to anyone.
Purchased in December 2020 for A$1,599.00.
Sleep Republic mattress. Best sleep in years.
My mother-in-law wanted a new mattress because she and my father-in-law are 78 and have a lot of aches and pains and a bad back. They don’t like to leave the house because of COVID so they wanted to wait. Besides it was too hard getting a new one up the narrow stairs even if it was delivered. We had bought a bed in a box from Sleep Republic and it was great. The in-laws Thought we were joking that a mattress came in a box and were pretty sceptical. Anyway, it arrived and went straight up the stairs no problems. They rang us the next day a...nd said it was beautiful and they both slept in! Never slept better. They don’t disturb each other when we rolling over during the night or getting up. They love the mattress. My father-in-law reports that it has kept its shape after being purchased in July. They don’t have email but wanted to say something about it.
Purchased in September 2020 at SleepRepublic.
Great bed, we were a bit dubious about a bed in a box but rolled it out, cut the stuff and left it for a few hours.. voila! An inner spring mattress!
We've been on it for 3 months now and it's pretty good, no partner disturbance and still pretty firm.
Better than the expensive ones we have purchased previously.
Purchased in May 2020 at Sleep republic for A$1,000.00.
Only had my mattress for one week, but a big thank you so far! Arrived less than 24-hours after ordering, is the most comfortable mattress I’ve owned - sleeping like a log now! I hope longer-term it suits my neck issue; however, I’m confident in their returns after reading other reviews. My only one suggestion - add handles to the mattress.
Purchased in August 2020 for A$1,099.00.
- Verified purchase
The most amazing mattress
I have an existing back injury, and have had spinal surgery in the last 10 years. Buying this mattress was the best decision I’ve ever made.
Like other respondents though, it really does need handles to help move it. Even just turning the mattress (not flipping) is a huge, 2-person challenge.
Purchased in March 2018 for A$999.00.
- Verified purchase
Great mattress, Awesome service but wasn't for me
Firstly I should say that I rarely write reviews and never on a product which I eventually returned, however, the service and product from this company deserves to be acknowledged.
Firstly delivery: I live in a suburb located between Brisbane and the Gold Coast, ordered 11.00pm, courier phoned 9.15am next morning to confirm delivery, mattress arrived 12.00pm same day.
Unpacking: Box has wheels and a handle, be careful it is very heavy and I managed to break the handle trying to lift it over a small step, I ended up sitting on the floor with the...
Purchased in August 2019 for A$1,079.00.
Mattress base - fantastic
Brought the base as it looked good and was delivered free to my door.
Easy to move box from courier to bedroom with box on wheels.
Assembly very easy with clear instructions although it took a while to tighten the screws with the enclosed Allen key.
Looks great. Very pleased with purchase.
Purchased in September 2019 for A$249.00.
- Verified purchase
Fantastic mattress, on to number two!
My partner and I have been sleeping on a Sleep Republic mattress for two and a half years and are so impressed with it we’ve bought a second for the guest room. It was nice to get the mattress protector with our purchase too. The quality of the product can’t be faulted and our experience with the customer service has been great, we can’t recommend the mattress highly enough
Purchased in April 2019 for A$1,199.00.
- Verified purchase
Incredible Customer Service, High Quality Mattress but Medium to Soft
I returned my Sleep Republic mattress but I still give it 5 stars.
After extensive research and the SR team answering all my questions with complete honesty and transparency, I ordered the mattress. I ordered at 11am and it was delivered by 4pm the next day! I was very impressed by this living in Adelaide where same day delivery or even next day delivery was not guaranteed.
After delivery, I found that it was easy to unwrap and I liked the presentation of the instructions and cutter in the calico Sleep Republic bag. The addition of the eye ...mask was also a nice touch. It was heavy to carry, but not more so than any other spring mattress, and with two people we easily got it upstairs and onto the bed frame. The box had wheels and a handle. In fact, in retrospect, this mattress was much easier to set up than some other “mattress in a box” beds. I commend SR on their thorough instructions and attention to detail (eg the wheels, handle and nifty cutting tool). Initially there was no off gassing smell however a few hours later, a mild but obvious chemical smell was there. I expected this with the memory foam and 30% synthetic latex layers. Nevertheless, the smell didn’t persist for very long with the windows open. I put the sheets on about 5 hours after opening and when I went back into the room a couple hours later, I couldn’t smell anything at all. Appearance wise, I liked the cashmere cover. I also liked the pattern on top that showed the 5 different pocket spring zones, a nice touch! The Sleep Republic label was sewed on back to front so it didn’t actually read Sleep Republic, but that isn’t an issue as the mattress would be covered in sheets anyway. I just hoped it wasn’t telling of the attention to detail in other areas of construction! It did appear very luxurious though, similar or perhaps even nicer than the 5k+ mattresses I had tried in stores (mattresses always on sale for 1500-2500 but without the 100 day trial).
Purchased in February 2019 for A$1,199.00.
- Verified purchase
Really happy with the mattress, base, sheets and customer service
I purchased the mattress and base bundle with free sheets and mattress protector. I've been sleeping on the bed for a week now. The bed is comfortable, medium firm with a soft pillowy top and the the sheets are incredibly luxurious.
The base assembly was straightforward and the mattress unwrapping easy. On the customer service side I received an apology that the mattress wouldn't be arriving until the next day - even though I technically ordered by 11am - 10:57 to be exact :) so I wasn't expecting it that day anyway. I asked for a delivery ...before 11am the next day and it arrived on time. I subsequently asked to swap the mattress protector for some more sheets as I didn't really need it. It was promptly swapped with no questions asked after I paid the small difference in price. I really cannot fault the customer service team, they are helpful, prompt and well... nice!
Purchased in May 2019 at Sleep Republic.
Sleep Republic demonstrates integrity
:: Australian designed and manufactured with a focus on non-toxic components
:: 3 months plus return guarantee, which means you can trial and return for a full refund if the mattress doesn't suit. This attests to company integrity!
:: Free delivery anywhere on the continent
:: Firm and supportive; and can be pivoted on base
Purchased in June 2016.
Do I have the same mattress and sheets?
Wondering if I have the same mattress as everyone is talking about. As a solo sleeper who sleeps in the middle of the bed, after 18 months I now roll into the middle if I try the sides as it has sagged. As for the sheets, I found the bottom sheet to ball up after first use. It was great initially, but sadly I very much regret this purchase.
Purchased in May 2017 for A$1,200.00.
- Verified purchase
Excellent mattress from Sleep Republic
Had waited 1.5 years before writing this review just to be sure to be sure. Had tried other memory foam mattress such as Koala and Lazybed, they don't suit me or my wife.This one is different as it offer pocket springs, so it feels totally different, it offers the support needed for our backbones, yet not too soft to sink in like those foam mattresses. No backache, no sore backs. It is just one excellent mattress. My wife still find it too soft for her comfort (- 1 star), however she still sleep through alright, maybe she is just being picky.
- Verified purchase
Impressive comfort, wonderful service!
I had a very special visitor coming (mother who'd been terribly sick) and wanted to make everything perfect. Just moved house, no spare bed.. living in regional Vic, I thought my options were limited but embarked on a mattress conquest, with days to spare. Finally purchased one, which I returned the following day, having been very uncomfortable & not what it felt like in the shop (company had removed memory foam layer in the new shipment and failed to notify the shop salesman). Retuned the mattress on the Friday morning, mum due on the Monday.....I had started to notice and research these bed in a box mattresses.. Sleep Republic seemed like the best option with its hybrid design of both pocket springs and comfort foam layers, and it's uber high spring count - well made all round and great reviews! So I rang them Friday mid day, spoke to Sean, explained my situation and asked if it was within the realms of possibility to get it here by Monday. He went over and above to ensure that I had my mattress here, despite being in Regional Vic. I asked for a mattress protector instead of the sheets and he was very obliging and then at the end, offered to throw in the sheets anyway! Sure enough, Monday afternoon the mattress arrived (15 mins early!) - the courier even brought it into the room for me. Later on when my family guests arrived, we had the fun of watching this marvel come to life as it expanded on the bed base. Great experience all round - very impressed with the service. The bed is seriously a dream to lie on - didn't wanna get off! Mum loves it and said it's like 'sleeping on a cloud'. When my guests depart, this bed will be coming to my room to replace my old thing... can't wait for the sleep it will bring! Thanks to Sean and all @ Sleep Republic for such a seamless and drama free experience. Will never buy one of those over priced big brand rip offs that are far less comfortable again!
Such a comfortable mattress!
We decided to buy a Sleep Republic mattress after trying to get used to a very firm one we had bought elsewhere. It had no guarantee so we were stuck with it. After two months, we couldn't take it anymore, so I started researching beds again. A friend had purchased a bed in a box, and although she wasn't happy with hers, it was an interesting concept so I checked it out. I bypassed the company my friend bought from and looked at the other alternatives and reviews. The price was right and the 100 day guarantee was the clincher. I was also ...happy that I wouldn't have to wait for the mattress to be made and then hang out at home waiting for it to be delivered. Our mattress came within four days and we were very intrigued as to how such a big mattress could fit in a little box, and opened it up. It was easy to pop onto our frame and was expanding in no time. We slept on it that night, and it was absolute heaven! I love the pocket springs and how the bed doesn't move every time my husband turns over during the night. It's just the right firmness and height. I would highly recommend a Sleep Republic mattress to anyone. Also, their customer service is fantastic. If I could give it more than five stars, I would!
Great mattress, great service
Over a year ago we bought our SR mattress. Still no complaints. By far the best mattress I have slept on. We like this mattress so much yesterday we purchased another for the spare room. We were going to buy a cheaper branded mattress but couldn't bring myself to throw way the money when I could invest in another SR mattress. We live in rural SA and the mattress was delivered to our door in less than 24hrs. I know everyone has preferences to firmness, I always preferred plush, but although this is medium to firm it just feels comfortable a...nd there is no movement or roll in when the partner moves on their side of the bed. Thank you SR for an amazing product and though the price mybe a couple hundred dollars dearer than some other brands it is by far more superior.
Works for us 6 months in
- Check your base can support this heavy mattress.
- Reconsider if your a renter and will need to move this often.
- Supportive yet comfortably soft.
- Wife’s leg pain has reduced from the pillow top, and I no longer get pins and needles in my arm.
- Verified purchase
Third time lucky
I was just about to give up and was highly disappointed after trying 2 other foam bed in a box mattresses both described as medium firm but one was like a rock and the other too soft and both had no support for my bad back. I had decided to give it one last go with one with springs and had decided on another brand as it has many more reviews and is more active on social media... I somehow came across SR and it seemed their mattress was what I was looking for and something that didn’t need to be customised as it was good enough as it is. I am so...glad I went with SR, I have only had it a week but I absolutely love my mattress and look forward to going to sleep every night. It’s super comfortable and soft but has very firm support so my back and hip pain disappears after sleeping on this mattress. It is also not hot like other foam mattresses can get. I highly recommend trialing one of these mattresses as mine will not be going back if it stays this good and it just goes to show the companies that are the loudest and have the most reviews aren’t always the best. Sleep republic does not need any showy adverts and reviews as their focus is obviously in making sure the mattresses are the best quality and comfort they can be and don’t need the hype. I am so pleased it was third time lucky and I made the right choice.
- Verified purchase
A very comfortable, supportive mattress.
Firstly, what a fantastic group of people to deal with. We had questions before we purchased, which were promptly answered. We loved the 100-day trial period.
We purchased online on a Saturday, and the mattress was delivered on Tuesday (and we live in regional SA). The box came with wheels, with a special tool for opening the mattress bag, and the mattress opened exactly as described. We noticed no supposed “new-mattress-chemical-smell” when opened, and slept on the mattress that evening. One small point: on opening, we noticed a coupl...
The best mattress we have ever slept on!!!!!
We have now had our Sleep Republic mattress for 10 months and without a doubt it is the best mattress we have ever slept on. It is queen sized and in the past have paid a lot more money for other brands but nothing compares with this mattress. Easy to set up, from the cardboard box it just unrolls onto your bed base. Supplied with a special tool to unroll mattress. Service from Sleep Republic was superb, could not have been more helpful. We live in rural Queensland and delivery was no problem at all. Buy the best and get yourself a Sleep Republic!!!!! Peter (aka The Bear)
Purchased in December 2017.
Questions & Answers
My question is in relation to smell. I purchase a boxed mattress very similar to your product. The same experience as I am hearing from your reviews.... next day delivery, great customer service, comfort etc. BUT the smell has been traumatic. I have had to put the foam parts out on the deck for the last 5 days and still the smell is overwhelming. I am waking up with the taste of the smell in my mouth as well as a sore throat. I believe that this is an individual experience as I must be so sensitive to the smell and the materials used WHICH is why it is important for me to know if your mattresses have a smell ( a toxic smell even though the material are tested etc and classed as non toxic at all)
Please give me A true response as do not want to waste my time or your time.
Look forward to your reply
I have purchased two Sleep Republic mattresses, and they have only had a “brand new” smell for the first few hours. I recall the instructions being to leave the mattress untouched for a day once opened, which I did, and I’ve not had any smell issues.
Before responding to your question I checked with two of my friends that have also purchased Sleep Republic mattresses after my recommendation, and neither recall any issues with smell beyond the very initial opening of the mattress bag & setup.
Sleep RepublicSleep Republic
All Sleep Republic mattresses are aired in a sealed off dry room for 14 days before getting compress packed in the box. This process reduces the new smell that some materials like foam may have and allows for the water-based bonding agents that holds the comfort layers in place to dry properly.
We have not had any complaints from customers about strong toxic smells coming from the mattress.
If you have any further questions please feel free to email us at firstname.lastname@example.org.
Do you delivery to Perth, WA?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.