2Sleep Republic Mattress

Sleep Republic Mattress Questions & Answers

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Badger
Badger · Queen Mattress

Is it normal for a mattress company to blame you sweating in your sleep for the mattress falling apart and so they don't warranty it? I don't think this is normal. in all my life never have I have a mattress fall apart because of sweat. Very poor quality,

Sleep Republic
Sleep Republic   DM   

Hi Badger, As we said before in the multiple reviews you have already posted, we are sorry are not able to help with your warranty request. On review of your mattress, we found that the top layer was completely soiled, with brown stains and water marks across the whole top panel of the mattress. We believe this has caused the issue with your mattress and is not a manufacturing fault. If you are someone who sweats a lot, it is common sense to use a mattress protector to protect the mattress from getting soiled. Liquid soaking into the mattress over an extended period of time and at the level seen with your mattress can cause damage to the internal layers.

Rebecca S.
Rebecca S. · Mattress

Will a mattress topper be required? My issue is I currently have a king bed and normal king sheets do not fit it. It's around 35cm high. My issue is if your king mattress is 30cm high and then a mattress topped is needed, it's going to bring the height up even further

Sleep Republic
Sleep Republic   DM   

Hi Rebecca, The mattress is designed to be used as is. It is a medium firm feel. If someone chooses to use a topper with the mattress that is a personal choice. Majority of sheets these days do accommodate a 40cm height in the wall depth, however I would highly recommend checking the actual sheet size of the king sheets as for some unknown reason, certain sheet manufacturers do make the king sheets smaller than the standard king size of 183cm in width. There are some that are made to 180 only which means you will lose cms in the wall depth just to make the sheet fit across.

youngone1
youngone1 · Mattress

Do you accept returns if the mattress doesn't work out for us?

Sleep Republic
Sleep Republic   DM   

Hi Youngone1, We offer a 100 night free trial for mattresses and pillows. This guarantee allows you to trial your mattress or pillow completely risk-free. If for some reason, you don’t gel with your new sleeping solution, we’ll arrange for it to be collected and donated to charity or recycled.

We strongly believe that buying and returning a mattress should be a simple and straightforward process, so we’ve worked hard to provide our customers with the very best mattress return policy.

Please note: The trial is limited to one mattress and one pillow per household, delivery address or order.

If you are thinking about purchasing multiple mattresses or pillows, we recommend purchasing one first and if you love it place another order, remembering delivery is always free.

beachybum
beachybum · Mattress

What is the best base to use with this mattress?

Sleep Republic
Sleep Republic   DM   

Hi Beachybum, Our mattress is suitable for solid straight timber slat bases.

The foundation that supports your mattress is a very important element to ensuring the longevity of your mattress as mattresses always follow the foundation that they rest on. For this reason, any curved or flexible type slats are not suitable.

Gaps between slats should not exceed 8cm – 10cm as gaps exceeding 10cm will not provide adequate support to the mattress.

Sprung bases are not suitable.

We hope this helps!

Ron31
Ron31 · King Single Mattress

Should the base for the king single mattress be on slats or a solid base?

joanne
joanne · Mattress

Do you have to rotate this matress??

Karen
Karen · Mattress

Almost every mattress we have owned has ended up with a major ridge down the centre….and we are both under 60kg! Will this happen with a Sleep Republic mattress….even after many years? And do the base legs have to be black? Is there a light timber option?
Thanks, Karen

Anna V.
Anna V.  

Yes, after 6-7 months there will be major dips where your bodies are and a ridge in the middle. Memory foam does not recover during the day, and you go to sleep in hole again and again.

David M.
David M.  

Yep after 5 months it is basically useless, I dred going to bed as I know that it is going to cause pain.

Ray
Ray · Long Single Mattress

Being pensioners age over 70 we are limited in our ability to lift and move weighty items. Do you provide a service to install and set up the mattress and take away the old mattress ?

Shazzie
Shazzie · Super King Mattress

Does anyone else's mattress has strong foam, plasticky type of smell? We got ours on 14 April and the smell is still extremely strong. I have all the windows and doors opened for ventilation but doesnt seem to reduce the smell.
Thinking of returning it. it is ashamed because I quite like the mattress itself.

Rae
Rae  

I was actually surprised that ours didn’t have a lingering plastic smell. I unpacked it around 5pm and we were sleeping on it that night and I couldn’t smell anything. Maybe they can exchange it and the next one won’t be so bad???

Abbe R.
Abbe R.  

Ours had no smell at all from night 1

Mel B.
Mel B.  

*Sleep Republic Mattress- single.
Mine smells pretty awful too :( and I opened it three days ago and have left it uncovered in a ventilated room. The room now smells. It's an unpleasant smell too- ironically, it's how I imagine a very old dirty mattress would smell! I will also be considering returning it if there is no change in the next few days. A shame, as it feels super comfortable.

Haakon M.
Haakon M.  

Mine is disgusting - it smells like rancid milk. That really strong memory foam smell. I left it airing for two weeks before I tried to sleep on it and gave it a few nights, but its just horrible breathing that smell all night. I'll have to return it, it has to be toxic. Cheap and questionable chinese foam...

Ian T.
Ian T. · Mattress

Long Single review

Wayne C
Wayne C · Queen Mattress

Before I purchase a Sleep Republic Queen Mattress, My son Ben who purchased one recommended it to me & my wife, considering our bad backs, Reading the reviews I noticed a difference in price from $1,000 to $1,249 Is there any difference in product, or just sale price at the time.
Kind Regards
Wayne

savvy s.
savvy s. · Mattress

Hi, can you please tell me the density of the latex? D65, D75 etc as that will determine the firmness (mostly) , since 3cm of foam will compress through to the latex. Thank you.

Sleep Republic
Sleep Republic   DM   

Hi Savvy, thank you for your question, and my sincere apologies for the delay in responding to you. The density of the latex is 75D. The HD spring provides most of the firmness in the mattress.
Please feel free to contact us through our online chat if you have any further questions. Thank you.

savvy s.
savvy s.  

Thank you. :)

Rachel Gay
Rachel Gay · Mattress

Hi, I'm concerned about being cold in winter, and about the non washable top in case of spills etc.
I'm getting conflicting answers from googling, so , hope I can get the right info here
- can I use an electric blanket and a mattress protector with a SR bed, and if so what's the best order to put them on?
Thanks, Rachel

Sleep Republic
Sleep Republic   DM   

Hi Rachel, firstly my apologies for the delay in responding to your message. We agree, why not ask us directly :) With regard to a Mattress Protector, we always recommend a mattress protector on all mattresses; a mattress protector will extend the life of your mattress and protect it from spills, sweat and bacteria. Our protector is machine washable and safe to go in the dryer. With regard to using an Electric blanket, we do not recommend using an electric blanket with the mattress because it can soften the foam over time and change the feel of the mattress. Hope that helps. Please feel free to contact us if you have any further queries. Regards, Customer Care Team.

stef2745674
stef2745674 · Mattress

Where's my refund?

Sleep Republic
Sleep Republic   DM   

Hi Stef2745674, our sincere apologies for the inconvenience. Danielle from our Customer Care Team has advised that this has now been resolved. If you have any other queries, please do not hesitate to contact us at Sleep Republic.

stef2745674
stef2745674 · Single Mattress

Wheres my refund..I got my lawyer looking into it atm

Bambu F.
Bambu F. · Mattress

Would your mattress leave a dent in the mattress after 6 months? 1 year? 2 years? I feel like with all those “memory foams” few months later leaves a nice crater in my mattress… if that’s the case, would u offer replacement under warranty? I’m 95kgs

stef2745674
stef2745674  

Don't buy they over heat your body and to get a refund they go all soooo silent

Sleep Republic
Sleep Republic   DM   

Hi stef2745674, It's quite disappointing to see that you have written this when we have been communicating with you and explained the reason for the delay in your refund. It's a difficult time with Covid restrictions in place and normally this delay would not have happened. We've since arranged your refund and hope that you can amend this comment to reflect this for the above customer. As for the mattress heating, we appreciate this is a personal preference, many people have not had this issue, as you can see from the many comments.

mblanes
mblanes · Mattress

Just read a review from Jackie who posted it on 8th June 2021. She paid $850 for the Queen SR Mattress in May 2021. What offer or coupon enables that price ? A person named Rose at Sleep Republic assured me the best possible price is $1099 ... yet $850 is a nice difference of $249 below that. I felt I was being misled as I had already seen reviews with lower prices.

Sleep Republic
Sleep Republic   DM   

Hi There, Rose in customer service is correct with the best price she has quoted you for a Queen. This customer you are referring to purchased multiple mattresses in her order, and while her review is under the Queen size, she also purchased a Double mattress- which cost around the $850 mark- which is why we believe she has put that purchase amount.

Sleep Republic
Sleep Republic   DM   

Hi again, if you go back to Jackie's review, you'll see she updated it with the correct price she paid. Apologies for any confusion.

mblanes
mblanes  

Any movie with Jackie Chan is funny for sure

Paul R.
Paul R. · Double Mattress

Thinking about a double for my new caravan, but need to understand the weight, can you please advise. Plus where are these manufactured & are there any current supply chain problems. Thanks Paul

Sleep Republic
Sleep Republic   DM   

Hi Paul, Thanks for your questions. The weight of the double mattress is 43kg. If you head to the mattresss page here: external link and scroll to the bottom, you will find all info regarding the mattress dimensions and weights. Our mattresses are made with our trusted manufacturers in China, whom we have worked with for over 20 years. There are no current supply chain problems. Hope that helps. Cheers.

tada25
tada25 · Mattress

what does the king size mattress weigh?

Sleep Republic
Sleep Republic   DM   

Hi There, the King mattress weighs 55kg.

Jane
Jane · Queen Mattress

Firmness of mattress - Anyone who is a side sleeper (occasionally back sleeper) who had shoulder/ lower back or hip pain find the mattress too firm? I'm 5ft3", 58kgs with a large backside so unsure if this mattress may be too firm for me.

Brigid Pedler
Brigid Pedler   

I’ve had back surgery and find it just right

Jane
Jane  

Thanks Brigid, really helps with my decision.

Sleep Republic
Sleep Republic   DM   

Hi Jane, You can actually filter the Product reviews by the customer’s sleeping position. I’ve filtered them to side sleepers here for you. :) https://www.productreview.com.au/listings/sleep-republic?e1dec182-d288-4710-a0d1-61bf3bb79c70%5B0%5D=f985622e-91e6-417d-8cf5-93706b7985e4

Happy Gardener
Happy Gardener  

We have 2 SR mattresses, one for nearly 3 years. I’m a side sleeper with lower back pain but sleep like a baby on my SR mattress. Never have back issues on this mattress

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