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- 4 reviews
- 7 likes
We decided on a SR mattress, and the day before we needed, placed our order.
The day of delivery and after selling our mattress in anticipation of delivery, we were sent the following:
"Good morning
Thank you for your purchase! We would like to notify you that we are currently out of stock of King Mattresses in our Perth warehouse, we can ship your order from another state which takes around 7-10 business days for delivery however new stock would be incoming to our Perth warehouse by next Monday which we can organise delivery on the day it ...
Purchased for $1,449.00.
Hi Chris, we understand your 1 star review as we were not able to provide the delivery service as advertised but in your review you have stated YES for product Sagging, VERY HARD for Perceived Firmnes...
Read mores & YES for Heat Retention. As you have never received the product so therefore could not honestly make these claims we ask as an act of good will that you please remove these from your review. Also just so we are truly transparent, after informing you of the delay and before you posted the 1 star review we did offer you compensation for our mistake which you have accepted.
- 2 reviews
- Sleep Republic
- Verified
I would love to give better review but their customer service and delivery was appalling.
The delivery driver called me when arrived and was rude and belligerent from the start. He made my husband help him unload the box from his vehicle and bring it to our front door while he followed him complaining about a bad back. Why he would have been sent out on a job like this with a heavy item, I don’t know.
Incidentally my husband also has a bad back, which is why we purchased this mattress in the first place, yet he was the one doing most of the unloading. One of our helpful neighbours who happened to be passing held the entrance door...
Read more open for them and questioned the driver on why he was doing this delivery with a bad back. When she did this he started to raise his voice and become very aggressive towards both her and my husband, all while my four year old daughter was present. Upon hearing the shouting we asked for his name so we could make a formal complaint about his behaviour. He point blank refused to give us his name. I then immediately called Sleep Republic to make a complaint all while the driver could still be heard shouting outside our window. I then had the great misfortune to find myself talking to someone who somehow tried to make the situation our fault and shame us for not reading all the fine print about delivery rather than focusing on the problem at hand - an unprofessional delivery driver who was acting aggressively and inappropriately. She also, both times I spoke to her about the matter, refused to pass me on to the supervisor or manager as I felt she was inadequately equiped to deal with the problem and had very poor customer service skills. After I got off the phone with her I had a look at the delivery info. It clearly states that the bed will be delivered to your front door. That is all we required. We live in a ground floor apartment. There are three steps to get into the entrance of the building. That is all that was required to make a proper delivery. I have never encountered the like with any of our previous deliveries from other companies. It’s should be pretty simple. You pay for an item. They offer delivery. They deliver it to your door. End of. Not this crazy making drama. In purchasing this mattress I spent hours researching, reading and watching various reviews. Based on these I was confident in our purchase and was very excited at the prospect of receiving our new mattress. This whole episode has left a bad taste in my mouth. With employees like this the Sleep Republic brand will become tarnished very quickly, which is such a shame as their products seem to be excellent.Purchased for $1,232.00.
Hi Tan, We are very sorry to hear about your experience at delivery and have put in a formal complaint with the transport company. We are also sorry that you were not happy with our customer service managers response to your complaint.
- 3 reviews
- 1 like
I ordered a bed bundle on the 12th of December. Delivery estimate warned that - while next day delivery was offered in metro areas - regional deliveries could take up to 10-14 days. After that time elapsed, I had to call, repeatedly, to try to get answers as to where our bed was. Eventually I was told it would be delivered by the 6th of January - unfortunately, after our holiday was over. Unsurprisingly, it wasn't delivered by then. It has now been more than 4 weeks since we ordered, and I'm still having to call, repeatedly, to try to get answe...
Read morers...with no one calling back when they promised to. The response has been that it's the fault of the delivery company used, but that excuse might have been good for the first 2 weeks...now it's just insulting. This has been one of the worst customer experiences I've ever had, and I would never recommend them to anyone.Purchased in December 2020 for $1,599.00.
Hi Mat, totally understand your frustration, anger and disappointment of not receiving your delivery from us. We have also been let down by the transport provider we sent your goods with. A number of ...
Read moretransport routes & depots were closed over the Christmas/New Year period and your goods got stuck in transit. We apologise for such a long delay and are in the process of finding out what’s going on and getting your order delivered to you. We are so sorry.
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The delivery was received a day from a purchase.
I was super excited to get this bed based on all these reviews. I have used it since Oct 2018 and it’s very sad to say the bed is no longer supportive at all. It started to hurt my back after 6 months to the point I couldn’t sleep. I even purchased the base from sleep republic to help it and no improvement in the support at all. I have spent over $1800 and I can’t even use it. I thought It just must be me but I bought a single mattress from fantastic furniture and it’s perfect, I have no back pa...
Purchased in October 2018 for $1,499.00.
Hi Lachie,
We're very sorry to hear of your issues. We have emailed and phoned you a number of times to resolve this and will be happy to help when you are able to contact us.
SR Team
Questions & Answers
Would your mattress leave a dent in the mattress after 6 months? 1 year? 2 years? I feel like with all those “memory foams” few months later leaves a nice crater in my mattress… if that’s the case, would u offer replacement under warranty? I’m 95kgs
Just read a review from Jackie who posted it on 8th June 2021. She paid $850 for the Queen SR Mattress in May 2021. What offer or coupon enables that price ? A person named Rose at Sleep Republic assured me the best possible price is $1099 ... yet $850 is a nice difference of $249 below that. I felt I was being misled as I had already seen reviews with lower prices.
Hi There, Rose in customer service is correct with the best price she has quoted you for a Queen. This customer you are referring to purchased multiple mattresses in her order, and while her review is under the Queen size, she also purchased a Double mattress- which cost around the $850 mark- which is why we believe she has put that purchase amount.
Hi again, if you go back to Jackie's review, you'll see she updated it with the correct price she paid. Apologies for any confusion.
Any movie with Jackie Chan is funny for sure
Thinking about a double for my new caravan, but need to understand the weight, can you please advise. Plus where are these manufactured & are there any current supply chain problems. Thanks Paul
Hi Paul, Thanks for your questions. The weight of the double mattress is 43kg. If you head to the mattresss page here: https://sleeprepublic.com.au/mattress/ and scroll to the bottom, you will find all info regarding the mattress dimensions and weights. Our mattresses are made with our trusted manufacturers in China, whom we have worked with for over 20 years. There are no current supply chain problems. Hope that helps. Cheers.
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Details
 Sleep Republic King4.7(77) | Sleep Republic Queen4.8(164) | Sleep Republic Double4.8(26) | ||
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $1,449.00 | $1,249.00 | $1,039.00 | $729.00 |
| Type | Pocket Spring | Pocket Spring | Pocket Spring | Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | King | Queen | Double | King Single |
| Thickness | 31 cm | 31 cm | 31 cm | 31 cm |
| Country of Manufacture | China | China | China | China |
| Manufacturer Warranty | 12 year(s) | 12 year(s) | 12 year(s) | 12 year(s) |
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Absolutely LOVE!!!
Best bed I've ever had
Woo hoo ordered a second sleeping duck!!!
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Hi Chris, we are so sorry about not being able to organise same day delivery for you. We have King size stock in transit to our Perth warehouse which was meant to arrive yesterday but the transport pr...
Read moreovider only advised us last night that it is now delayed. Because we anticipated the stock to arrive yesterday we did not have any information of low stock levels on the website. Due to the delay our website has now been updated about low stock levels for King size on our free delivery page & product pages. We understand your frustration and again apologise for not having the correct delivery delay notifications available when you placed your order.