Sagging/back pain after 10 months
We purchased a King sized mattress, and experienced no hassles with the ordering and delivery process. However after sleeping on it for nine months it has gone saggy. There are visible divots in the top where my partner and I sleep that get more pronounced if we don't rotate the mattress once a fortnight. As a 60kg woman and a 85kg man, I don't feel that our size is a contributing factor. We are both experiencing back pain as a result of the mattress sagging. At first I thought that maybe my back pain was the result of spending more time at a n...ew desk job, but after sleeping in a different bed for a week with zero back pain, it's definitely the mattress causing the problem. Considering this mattress cost $1400 I had expectations that it'd last us for a few years at least before needing replacement but it appears that's not the case. I'm disappointed with this purchase.
I can't even review the bed because Sleep Republic's delivery service is dismal!
So far reading all the reviews i felt I was pretty safe in purchasing a Sleep Republic mattress. They are right here in Australia! My 73 year old parents were coming and I needed a better mattress and did all the research and decided after being assured with the guys on the chat that I would have the mattress in 5 business days right before my parents arrived. Its been 10 days since I ordered and (7 biz days) and since found out that Sleep republic paid a lousy 3rd party delivery service to deliver the mattress to my place on the Sunshine Coa...st Queensland (1 hr north of Brisbane) because apparently I am too far away I guess from their normal delivery company. When my Sleep Republic mattress did not arrive 4 Days ago, I was forced to purchase a rather expensive blow up mattress for my 75 year old parents visiting from Canada. I called Sleep Republic and they did apologize and gave me a discount off the bed to say sorry and assured me that the bed would be here for sure on Saturday. I waited all day and repeatedly called the company responsible for my lost mattress "All Freight" with the number provided by Sleep Republic. I must of called twenty times and no one answered and no where on the website was an actually way other than this one number to contact them! What kind of freight service has no emergency contact? I waisted a whole Saturday waiting and no one showed. I would love to have given a great review, but its Sleep Republics responsibility to make sure if they are going to use 3rd party delivery services, that the least they would have is an emergency contact to them for this very reason! Not a good start Sleep republic. So I sit here typing this on a very uncomfortable air mattress while my parents sleep on my bed, hoping Sleep Republic will somehow make right and get that mattress here tomorrow. They offer a refund, So do I now have to go to a shop and start over? Waist more time and more effort that I shouldn't of had to experience had Sleep Republic ensured a reliable company entrusted with their product? One of reasons I bought this bed was it was from Australia, so didnt think this would be an issue. Stay tuned for the rest of this so far disappointing Sleep Republic story. Hopefully they can make things right so I can actually review the mattress and the conclusion to this delivery mess... I would be surprised. :-(
Incredibly uncomfortable mattress
After reading a lot of reviews regarding "beds in a box" I decided to go with Sleep republic, as I liked the fact that it was a combination of box springs & foam. The mattress that was being replaced was latex & has been fantastic for 6.5 years but has now significant indents on either side.
My partner works interstate so is away for 3-4 weeks at a time, so I made sure to order the mattress in time for it to be delivered to coincide with his return, so that he could set it up & also have a week where he could sleep on it & test it out. Unfo...rtunately our mattress was "lost" by the courier company, Hunter, after some chasing up with Sleep Republic & Hunter the mattress was "found", how a box of that size could be lost is beyond me but according to Hunter head office in Sydney the Adelaide depot is "like that". Not Sleep republics fault but perhaps that need to look at using a different company that is more reliable. Due to this the mattress arrived quite later than expected & my partner was only able to sleep on it for 3 days. Set up was very easy, but as others have said mattress is VERY heavy so someone who is petite like myself (5ft) it would be impossible on your own. The mattress did have a very strong chemical smell & we needed to direct a fan onto it & keep the bedroom window open for at least 8hrs to reduce the smell. It still smelt after this but we had to sleep on it so once the mattress had sheets etc on it the smell was masked somewhat. The mattress is extremely firm, like sleeping on a plank of wood. I understand that coming from a worn in latex mattress the feel would be considerably different, but we were both shocked at just how firm it was. We were willing to give it time to wear in though so stuck with it. As mentioned my partner had to go back to work after 3 days so it was up to me to test out the mattress. I am 5ft tall & weigh 50kgs, so quite petite, despite this within 1 week the side I was sleeping on, even though it felt like a plank of wood, had sunk so much it was worse than the indents on the 6.5 yr old bed we were replacing! I moved over to the other side of the bed & within a week the same thing had happened. During this 2 weeks I had also developed severe back pain & had a chronic headache due to my back pain (I never get back pain or headaches). Week 3 I had no choice but to sleep in the middle of the bed, which now was so high due to the sagging on either side it felt like I was sleeping on the peak of mount Everest. At this point I was in so much pain I was struggling to get any sleep & considering sleeping on the floor! I had to put up with it until my partner returned so that we could replace it with our old mattress which now felt like sleeping on a cloud! While I understand that mattresses are extremely subjective, what I love another will hate, but I find it shocking that the mattress could feel so firm yet sag so significantly under not a lot of weight & in such a short time. It does not bode well for the longevity of a mattress. Thank god for the 100 days return policy!
Excellent service, but mattress is way too firm, so only buy if you like a very firm mattress
Daunted at the prospect of going from store to store trying out mattresses, and after reading all the positive reviews about this mattress, we decided to buy the queen mattress from Sleep Republic. The mattress arrived very quickly after ordering and, while it was very heavy to carry upstairs, we managed it, and voila! the mattress unfurled itself as promised. However, on sleeping on it, we found it was way too firm and uncomfortable for our liking. In fact, I found I just couldn't handle how hard it was and within a month, I was sleeping on an...old single mattress on the floor next to the bed. My husband persevered, but within 3 months he too was waking up sore and unrested. So we contacted Sleep Republic and requested a return and refund, which they cheerfully organised. The mattress was collected by a charity within a week & our purchase money was refunded. While we can't fault the owners of this business for their excellent service, we would recommend that you ONLY buy this mattress if you like a VERY firm mattress. Also, the mattress is very heavy, and while it would be easy to make up the bed if it sits on an ensemble base, if you have a timber frame bed, like we do, it's very difficult to tuck in sheets and blankets, as it's so heavy to lift. We understand that Sleep Republic's business model turns on creating only one mattress in order to keep costs down, but perhaps they should consider making at least one softer variant. Also, if we had had the opportunity to try before we buy, we wouldn't have purchased this one, so maybe they should consider an occasional 'pop-up' display at home expos etc. While this mattress wasn't for us, thanks to Sleep Republic for their great customer service - their 100 day guarantee is what it says, no bull!
Questions & Answers
Is it ok to leave Sleep Republic mattress standing on its side for around 24hrs or will it be damaged?
Sleep RepublicSleep Republic
Hi John, No problems with leaving the mattress on its side for 24hrs. The foam & Fabric materials may flex a bit but will flatten out once its put down correctly.
Hi there, wondering what gauge are the springs in the SR mattress. Notice have 3 times more springs than others but the weight is very similar....
Where can I go to buy ?
|Type||Pocket Spring||Pocket Spring||Pocket Spring||Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Thickness||31 cm||31 cm||31 cm||31 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||12 year(s)||12 year(s)||12 year(s)||12 year(s)|
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