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rs2Greater Melbourne (Metropolitan), VIC
- 4 reviews
- 2 likes
Brilliant service but mattress didn't suit - too soft
I would like to give this company 5 stars because the service was absolutely amazing, responsive, easy refund and no-fuss. But the mattress didn't suit us. The good things: mattress seems to be great quality, lovely fabric, NO smell, no partner disturbance, easy to get out of box etc (we bought the King size). The not so good things (for us): the mattress was too soft, not supportive enough and on the 'hot' side. It's one of those mattresses that you sort of sink into on top. We prefer to sleep on top of a mattress rather than have tha...Read more
t sink-in feeling. My back was aching after a week of sleeping on the mattress. That being said, it has a similar feel to many many other pocket sprung medium/firm mattresses that you can buy at the big stores which are typically at a FAR higher price (plus you have to put up with all the nonsense that the salesperson spins). I'm torn about whether we would ever purchase a mattress in a box/online again without first trying. If we had tried this in a store and had the option to compare it side by side with a couple of other mattresses at the same time we would have known straight away it wasn't for us and that we preferred something firmer (or at least, without that 'sink-in' feeling). However, the advantages of buying online are that you don't get any of that unbearable mattress industry nonsense or have to deal with the ridiculously inflated prices or "half/price" / "all sizes for the price of a single" nonsense sales. (Do people actually fall for that?). Anyway.. back to the sleep republic mattress: it's great quality and if you like that sink in feeling but relatively medium/firm-ish support underneath then I recommend giving it a try. Thanks Sleep Republic for being so easy to deal with.. it would be great if you added a pillow top 'firm' version to your offerings; we would definitely buy it!Purchased in January 2019 for A$1,399.00.
1 comment
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keeshondsruleAU
- 5 reviews
- 3 likes
Do I have the same mattress and sheets?
Wondering if I have the same mattress as everyone is talking about. As a solo sleeper who sleeps in the middle of the bed, after 18 months I now roll into the middle if I try the sides as it has sagged. As for the sheets, I found the bottom sheet to ball up after first use. It was great initially, but sadly I very much regret this purchase.
Purchased in May 2017 for A$1,200.00.
1 comment
Sleep RepublicSleep Republic
We are sorry to hear of your concerns and agree it doesn't sound like the same product experience our customers usually have. We take product quality and performance very seriously and if you can make... Read more
contact with us directly on 1800 753 371 we will gladly address and resolve your concerns. SRSimilar opinion? Write a review on ProductReview.com.au!
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- 7 reviews
- 7 likes
- King
- Verified purchase
10mths in.. getting a sagging feeling
Overall. I have to say the experience was very easy. Delivery and product was exactly as described. Soft but firm and generally comfortable.
We've had ours since February this year (2017) and I feel like the sides are really starting to sag. When you wake up and sit in edge, it really sinks. And I'm questioning what it will be like moving forward. Once you're on an settled it's fine. But given we're ten months in.. it is what it is.. I suppose. As a couple. I'm 70kg and my wife is 60. We're not big people so I had expected more sadly.
Comfortable and easy but I'm worried that I'll be replacing it at some point soon.
Maybe it's just ours? Can't fault the service though.
4 comments
Sleep RepublicSleep Republic
Hi D. Thank you for your feedback, it's good that you find the mattress comfortable however we are concerned to see your comments regarding the edges. No mattress should have any sag especially after ... Read more
such a short time and we have separately reached out to you to identify and resolve any fault, and replace if necessary. SR TeamThanks guys. Have replied this afternoon
I wanted to update this post. Without hesitation Sean and the team arranged for the matter to be sorted out asap. We've worked it out and honestly. Their customer interaction and aftercare is 2nd to none.
Similar opinion? Write a review on ProductReview.com.au!
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EmmasDilemmaNSW
- 2 reviews
- 5 likes
real review- 3 weeks in
Ok, I have been sleeping on a sleep republic mattress for 3 weeks, bought after reading reviews here.They only have 1 mattress option.
- Order and delivery was easy
- "unboxing" ok- the cutting tool broke half way through but I carefully used a box cutter with no dramas
- the mattress "unrolls" with great force, knocking me backwards and into a wall! I was fine.
- ITS TOO SOFT!!!!!! I have been hoping I will get used to it, but its really soft. If you life any firmness in a mattress be aware of this. Its really soft. It has a pillow top t...Read more
1 comment
Sleep RepublicSleep Republic
Hi Emma, Thank you for taking the time to provide a review.
We are sorry you find the mattress not to your firmness preference. We stand by our 100 night comfort guarantee for this very reason and i... Read more
f you wish to return the mattress, we can gladly arrange that for you with the minimum inconvenience.Similar opinion? Write a review on ProductReview.com.au!
LyndseyJwollongong
- 2 reviews
- 6 likes
Excellent service but mattress not suited to me- too soft
The company were great in that it was sent promptly and they stuck by their return/refund policy and promptly picked up the mattress (the Salvos came) and refunded my money. So 5 stars for the company.
I found the mattress to be of good quality and very cosy to lie upon, its lovey and soft and warm. However my back didn't like it one bit as it sinks too much and my back needs a firm surface. If you do not suffer with back problems and you like that cushy feel, then this mattress would be great. If you need a firm mattress do not consider this...Read more
1 comment
Sleep RepublicSleep Republic
Hi Lyndsey, sorry that the mattress wasn't to your liking but thanks for trying it out and thanks for the feedback.
SR
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
John D.asked
Is it ok to leave Sleep Republic mattress standing on its side for around 24hrs or will it be damaged?
1 answer
Sleep RepublicSleep Republic
Hi John, No problems with leaving the mattress on its side for 24hrs. The foam & Fabric materials may flex a bit but will flatten out once its put down correctly.
Mariano P.asked
Hi there, wondering what gauge are the springs in the SR mattress. Notice have 3 times more springs than others but the weight is very similar....
No answers
Selinaasked
Where can I go to buy ?
Details
Sleep Republic King4.6(35) | Sleep Republic Queen4.6(66) | Sleep Republic Double4.8(13) | ||
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | A$1,449.00 | A$1,249.00 | A$1,039.00 | A$729.00 |
| Type | Pocket Spring | Pocket Spring | Pocket Spring | Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | King | Queen | Double | King Single |
| Thickness | 31 cm | 31 cm | 31 cm | 31 cm |
| Country of Manufacture | China | China | China | China |
| Manufacturer Warranty | 12 year(s) | 12 year(s) | 12 year(s) | 12 year(s) |
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Sleep RepublicSleep Republic
Thank you for your feedback and comprehensive review. Naturally we are sorry the mattress firmness not suited for you but pleased that the quality, service and return process met your expectations. We... Read more
hope you have now found your ideal firmness. SR Team