6Sleeping Duck Mattress

Sleeping Duck Mattress Questions & Answers (page 4)

 Verified
John V.
John V. · Mattress

Is the Sleeping Duck mattress made in Australia?

Sleeping Duck
Sleeping Duck   DM   

Hi John V, Thanks so much for reaching out with a question!

All the foams within our Mattress are made using our own unique AirGrown technology, in Sydney Australia.

All other components of the Mattress including the upholstery and MotherBoard spring layer are manufactured and assembled overseas in China.

You can find out more about how we make our Ducks on the Mattress specifications page here - external link 

Please let us know if you have any other questions at all too, our team is always happy to help as much as possible!

Kind regards,

SDHQ

Jennij
Jennij · Mattress

Can these mattresses be used with adjustable base?

Sleeping Duck
Sleeping Duck   DM   

Hey Jennij, Great question!

As the Sleeping Duck is a hybrid Mattress, with both pocket springs and foams, it isn't compatible with adjustable or electric bed bases, I'm sorry.

This is because the pocket springs have limited flexibility in this capacity. They move individually and having a base that has constant movement can damage the springs integrity over time.
The Duck also needs an even and sturdy surface in order to maintain its 10 year warranty and longevity.

We'd suggest checking out our warranty page on the website, for bed base recommendations to best support your Duck.

Please don't hesitate to get in touch with our team directly too, we're always happy to help and can be reached on 1800 667 196 or via email at info@sleepingduck.com

SDHQ :)

peter
peter · Mattress

purchased mattress protecter hoe do u zip it on

Sleeping Duck
Sleeping Duck   DM   

Hi Peter, Thanks so much for joining our flock!

Purchasing a Breathe Tech cover can be great as a spare when you're in the middle refreshing your current cover! The best way to reattach or attach your new cover is similar to a sleeping bag or jacket zip.

When the Breathe Tech cover is placed over the Sleeping Duck Mattress, ensure that both parts of the zipper are firmly lined up before inserting the free zip edge into the initial slot, then pull the slider to the left whilst holding the initial slot firmly in place to zip up the cover.

Alternatively, please don't hesitate to reach out on 1800 667 196 (Monday - Friday: 9am - 6pm) or info@sleepingduck.com as we're more than happy to help out!

SDHQ

Shane N.
Shane N. · Mattress

What happens to your mattresses that are returned under your 100 night guarantee? If I order a mattress from you, will it be brand new or possibly one someone else has previously used and returned?

Sleeping Duck
Sleeping Duck   DM   

Hi Shane, Great question! I can assure you that if you purchase from the team directly, then your Mattress will be brand new and in pristine condition.

Any Ducks returned as part of our 100 Night Guarantee are actually donated to a local Charity. This way if you find it doesn't necessarily work out for you, then it will still be going to a really great home :)

Have a lovely day and sing out if we can help further!

Kind regards,
SDHQ

Amy
Amy · Mattress

I would like to know what the mattress is like after 5 + years? It’s great that it’s super comfy to begin with but I want a mattress (king size) to last 10+ years.

Sleeping Duck
Sleeping Duck   DM   

Hi Amy, Thanks so much for your interest in our Duck!

What a great question - we definitely understand the importance of long lasting comfort.

Our Mattress comes with a 10 year warranty and we would absolutely expect it to hold it's shape and keep you sleeping soundly.

All we ask is that you rotate your Mattress regularly and use a base that's in line with our recommendations. To read more about these, you can follow this link:

external link 

One of the great benefits of our Duck is it's modular design which allows for changes across it's lifespan.

If whatever reason your preferences change, you're not stuck with a Mattress that's not right for you. We've included some more information on this below:

external link 

Sleep is definitely a vital part of life and we're here to make the process as easy as possible.

If you have any further questions, our SDHQ team are only a phone call away!

SDHQ

Darren S.
Darren S. · Mattress

My partner weighs approx 180kgs. She needs to be able to sit on the side of the bed and when in bed move easily. From what I have read I need a firm mattress. Is your mattress suitable?

Sleeping Duck
Sleeping Duck   DM   

Hi Darren, Thanks so much for your interest in the Duck!

We'd absolutely love to provide some more information on our Mattress for your partner and yourself.

It's a hybrid design of spring and foam in an effort to provide you with equal levels of cushioning comfort and support. This all starts with our multi-zone spring system, which has tailored springs to ensure you have the best perimeter support, ensuring you can sit right up to the edge and are even receiving the right support in the right places.

A video can say quite a bit more than words, so feel free to check out more on our website here:
external link 

While firmness is quite subjective, we generally rate our own Firm option an 8/10. Rest assured, if it's too firm or not quite enough, you do have options to adjust to at completely no cost within your 100 Night Guarantee!

We're always here to help with any further questions, so feel free to sing out to the team at info@sleepingduck.com or give us a bell on 1800 667 196.

Warm regards,
SDHQ

Colleen Ross
Colleen Ross · Mattress

Could you please tell me what the top layer is made from.Too hot in the summer
Thankyou Colleen Ross

Sleeping Duck
Sleeping Duck   DM   

Hi Colleen, Thanks so much for sharing your question!

Our Duck's been designed with a cool night's sleep in mind, so we've opted for our signature AirGrown foam which is 8x more breathable than standard foams on the market.

We've achieved this through a process called pressure expansion, which we chat more about in this nifty video here:
external link 

This is then sealed with our BreatheTech Cover, a bamboo blend used for it's naturally anti-microbial properties and of course, breathability!

If you're sleeping on the warmer side, we'd definitely recommend reaching out to our friendly SDHQ team. They're all equipped with some handy tips which may help you get snoozing on the cooler side of things.

You can feel free to give us a bell at info@sleepingduck.com or buzz on 1800 667 106. We're on the lines on weekdays from 9AM to 6PM (AEST).

We look forward to chatting with you,
SDHQ

Mimi P.
Mimi P. · Mattress Firm King

Can an electric blanket be used on top of the mattress?

Sleeping Duck
Sleeping Duck   DM   

Hey Mimi, Great question! Who doesn't love sleeping warm and snug when it's a little colder?

Our Mattress can absolutely be used with an electric blanket - as foams can retain heat, we just don't recommend keeping it on for any longer than 4 hours.

We hope this has helped! Our team are always here for any questions, so feel free to reach out whenever.

SDHQ

Sue K.
Sue K. · Mattress

Hi I’m in the market for a new queen size mattress and I’m currently looking at options. Budget is not really an issue but I think anything Over $3k for a mattress is ridiculous. I unfortunately have a shoulder issue (broke my clavicule) & a Back/hip issue so comfort is paramount & it’s important that the mattress is stable as I toss and turn a lot to get comfortable and it obviously my husbands sleep. I was looking at a Sealy or AH BEard but my friend told me to consider your mattresses. How do they rate compared to a
Sealy Posturepedic Elevate Ultra Majestic Mattress or Beard Domino Pearce? And what is the weight of your mattress as I struggle to lift our current mattress due to my shoulder. Look forward to receiving your response. Regards Sue knox

Sleeping Duck
Sleeping Duck   DM   

Hi Sue, How exciting to hear you've got your eye on the Duck!

When it comes to your aches and pains, we completely understand how vital it is to have comfort and support to alleviate and renew these pressure points. While we're not familiar with these particular mattresses, we are certainly experts on our own and would be more than happy to share some more info on the Duck.

Minimising partner disturbance plays an important role in enjoying an undisturbed snooze. That's why our hybrid design combines springs that are individually pocketed and our AirGrown foam moves with your body throughout the night.

Due to this same design, our Mattress does weigh in on the heavier side, with our Queen being approximately 52kg. It's fitted with two handles on each side to aid movement.

You can rest assured that you'll have the best opportunity to find comfort on the Duck, thanks to our 100 Night Guarantee. This is where we offer free firmness adjustments to find the best arrangement for you, along with a return if it isn't the one.

For your own discomfort, we'd highly recommend starting off with our Medium firmness. This is known for its cushioning comfort which targets common pressure points, such as your shoulders and hips. All the while, our multi-zone spring system provides tailored support to ensure your back is taken care of too.

You'll have our wonderful SDHQ team handy along the way, who are all ready to go the extra mile when it comes to perfecting your snooze.

If you haven't already, our FAQs are a great place to start when it comes to our 100 Night Guarantee, products & services. You can check them out on our website here:
external link 

We're always keen for a chat so if any further questions pop up, please feel free to give us a quack on 1800 667 196. We're available on weekdays from 9AM to 6PM (AEST). Otherwise, you're more than welcome to shoot us an email at info@sleepingduck.com.

Warm regards,
SDHQ

Ali82
Ali82 · Mattress Firm

Hi, I have the king firm but find it's too soft. Think this is mainly due to the antigravity foam layer which is so soft! I'm not sure the point of this layer when you want a firm mattress? It also doesn't stay in place very well, it's always wrinkling up under the cover. Could I potentially have a double layer of the firm inserts and get rid of the anti gravity layer?

Sleeping Duck
Sleeping Duck   DM   

Hi Ali82, Thanks so much for sharing your concern!

We've designed our AntiGravity layer to provide some initial comfort for your snooze and cushioning which alleviates pressure points. We also find it often offers that sweet 'ahhh' feeling when customers hit the hay, though we are so sorry to hear that this hasn't been your experience.

We wouldn't recommend removing this layer, as our Duck wasn't designed to perform without it. If you do have the Queen or King size, you'll also find this helps to provide you with a seamless sleep surface despite the split configuration of these sizes!

The good news is, we actually have an Extra Firm option which'll hopefully provide you with your desired comfort. Please keep an eye out for a message from our friendly SDHQ team, as we'd love to level up your comfort.

If you'd prefer, you can also feel free to give us a bell at info@sleepingduck.com or buzz on 1800 667 106. We're on the lines on weekdays from 9AM to 6PM (AEST).

We look forward to improving your snooze,
SDHQ

ollie
ollie  

I have the same mattress and found the anti gravity far too soft, and this is causing me and my partner to waking up feeling sore and un reasted. when we had ordered the mattress we chose medium , then chose to upgrade to firm, as medium was to soft, this made a slight difference but not enough. this took some time to get processed, when we where ready to order the free extra firm the 100 days had elapsed so we would have to pay the price per each side which was excessive at $300 per side.
We then took off the anti gravity mattress and then used the medium option inside the bed base and then where the anti gravity mattress was on top replaced it with the two firm mattresses. looks good fells good. looking forward to testing it out tonight, all else fails my last resort is to goto clark rubber and try and find a medium density foam to replace the antigravity foam with something more firm.with the potential to install it in the zipped cover that antigravity comes in. didnt think id need to redesin and configure this matress as it sold as the beez nees. would not recommend this products, we have asleep republic matress in the spare room and find our selfs sleeoing there more then on the sleeping duck

Sleeping Duck
Sleeping Duck   DM   

Hi Ollie, We appreciate you taking the time to share your feedback on our AntiGravity layer.

We've designed this layer to provide you with that 'ahhh' feeling as you hop in bed, which ensures you've got some cushioning for any common pressure points. If you've found it too soft for your liking, the great news is a simple firmness adjustment may solve your discomfort.

Our team always want to ensure you get the best out of your 100 Night Guarantee, so we do our best to checkin with each adjustment to ensure you're sleeping comfortably before this period ends.

We'd note that the Duck has been designed with the AntiGravity layer in mind, and has not been tested to perform without this. Of course, we do want to get you sleeping more comfortably, so we've reached out with a message as we'd love to lend a hand!

Looking forward to speaking with you,
SDHQ

DDK
DDK  

I am not sure why Sleeping Duck team keeps repeating the same response over and over again when people complain about the Anti gravity layer? Instead, they can actually address the issue by changing something in the design may be? You are definitely losing customers by giving them the same spiel. I am in the same situation with my new "firm" Sleeping Duck mattress. I have been in pain for the last month, caused by the so called firm mattress, which is actually soft to medium on the scale of mattress firmness for most of the mattress producers. Also, the mattress sinks in the middle when the partners move closer, and you definitely can feel every movement the partner makes. In addition, the rim of the mattress is quite soft too. There are some merits to this mattress but something's not quite right with the design. I had such high expectations of it, unfortunately i must admit, i am disappointed.

Sleeping Duck
Sleeping Duck   DM   

Hi DDK, Thanks for taking the time to share your experience.

We are sorry to hear that you haven't been enjoying your Duck.

While we certainly appreciate any feedback, our AntiGravity layer's purpose is to provide initial cushioning for your snooze to prevent any issues arising in common pressure points, like your shoulders and hips.

Along with our interchangeable firmness layer, we're happy to share that you are still able to decrease or increase your firmness level, without adjusting or removing our AntiGravity layer.

Have you had the moment to share your discomfort with our friendly team just yet?

As we do have that Extra Firm option which could help to alleviate this feeling. Of course, we understand that this might not work for everyone. If you did find our Mattress design isn't the one for you, a return is available within your 100 Night Guarantee too.

We'd love to help get you more comfortable, so please reach out to info@sleepingduck.com or to our team on 1800 667 196 on weekdays, from 9am to 6pm (AEDT).

We look forward to hearing from you,
SDHQ

Mimi FW
Mimi FW · Mattress

How much does a Sleeping Duck Queen Mattress weigh?

Sleeping Duck
Sleeping Duck   DM   

Hi Mimi, Thanks a bunch for your interest in the Duck!

Our Mattress is a hybrid design of spring and foam. While this provides all the comfort you need without compromising support, it does mean it'll weigh in on the heavier side.

With that in mind, our Queen Mattress is approx. 52kg. You can also check out more information on our specs on our website here:
external link 

Our friendly SDHQ team are always happy to lend a hand with your queries, so please feel free to reach out if any others pop up. You can find us at info@sleepingduck.com or on the phones at 1800 667 196 on weekdays, from 9AM to 6PM (AEST).

Warm regards,
SDHQ

Richard M.
Richard M. · Mattress

Can a sleeping duck mattress be folded for transportation

Sleeping Duck
Sleeping Duck   DM   

Hi Richard, Great question!

Our Mattress is compressed and rolled during the manufacturing process, with the help of some handy machinery.

As nifty as it would be, once decompressed we're afraid the Duck cannot be vacuum packed again, as doing so can damage the spring layer. Due to this layer, our Mattress also cannot be folded for transport.

If you did have any further questions, our team are just a quack away. You're very welcome to get in touch via email at info@sleepingduck.com or have a chat with us on 1800 667 196. We'll be on the lines from Monday through to Friday, 9AM to 6PM (AEST).

Warm regards,
SDHQ

Nancy L.
Nancy L. · Mattress

Can a sleeping duck mattress be used on a slat bed ?

Mojo
Mojo  

I can’t see why not

Gina
Gina   

Sure can… I have ours on a slat bed … no problems at all.

Nancy L.
Nancy L.  

Thanks for the info

Sleeping Duck
Sleeping Duck   DM   

Hi Nancy, Thanks a bunch for your interest in the Duck!

We're all about ensuring your Mattress is well supported so you can receive the best comfort and support for years to come.

Mojo and Gina have hit the nail on the head. A slatted base is absolutely suitable for our Duck. We recommend the slats be no further than 8cm apart, just to ensure each spring is well supported.

You can take a closer look at these recommendations on our website:
external link 

If you did have absolutely any questions, you're welcome to give us a shout at info@sleepingduck.com or have a chat with us on 1800 667 196. We're on the lines from Monday through to Friday, 9AM to 6PM (AEST).

Warm regards,
SDHQ

Hiram
Hiram · Mattress Firm King

Hi there, do you sell in New Zealand. Thanks. Regards, Hiram

Sleeping Duck
Sleeping Duck   DM   

Hi Hiram, Thanks a bunch for your interest in the Duck!

At this point, we're only available Australia-wide. As much as we'd love to share our Mattress with our friends across the pond, catering to this dream can be difficult.

Due to the size and weight of our products, taking flight internationally and servicing our 100 Night Guarantee from end to end, can prove a challenge. As such, we're currently unable to guarantee the service that we strive to provide!

We're always chuffed to hear that the Duck's garnering international attention and we'll be sure to share yours with the team.

If any questions or concerns pop up in the meantime, don't hesitate to shout out to our friendly SDHQ team!
external link 

Warm regards,
SDHQ

Jacinta
Jacinta  

Hi there. I have a king mattress which I absolutely love. However we have just moved and now there’s a big lump right down the middle. Any tips on how we can remove it? Thanks Jacinta

Sleeping Duck
Sleeping Duck   DM   

Hi Jacinta, Thanks for singing out with your question!

We hope everything went swimmingly well with your move and we'd love to help get your Duck back to a seamless surface.

Due to the modular design, it's not abnormal for the layers inside to shift during a move. The great news is, this is a very simple fix and you can have your Mattress back in it's original glory in no time at all!

Our friendly SDHQ team have sent you a message with more info on how to action this.

If any other questions or concerns pop up, we're ready to help on 1800 667 196 from 9AM to 6PM (AEST) or you can feel free to give us a bell at info@sleepingduck.com.

Sleep happy,
SDHQ

SV A.
SV A.  

Hi there. I have a king mattress which I absolutely love. However we have just moved and now there’s a big lump right down the middle. Any tips on how we can remove it? Thanks Markus

Sleeping Duck
Sleeping Duck   DM   

We can help with that, SV A.! We've just responded to your Product Review question. If you haven't already, sing out to info@sleepingduck.com for more information too. :)
SDHQ

Inga L.
Inga L. · Mattress

We've just moved from overseas and our wooden bed base won't arrive until late March / early April, which is around 6 weeks away. We have ordered a medium king size mattress that arrives tomorrow. It will be sitting directly on a carpeted floor. What do you suggest we do to make sure it doesn't get mold etc?
Thank you.

Sleeping Duck
Sleeping Duck   DM   

Hi Inga, Yippee! It's so exciting that your Duck is being delivered tomorrow. We can't wait to get the lowdown on how your first night goes and have our fingers crossed it'll be the stuff dreams are made of.

While you await the arrival of you bed base, we'd recommend lifting the Mattress each weekend to ensure it receives some airflow beneath, which'll help to prevent moisture buildup.

Our team is always here if any further questions come to mind, so feel free to give us a bell on 1800 667 196 or at info@sleepingduck.com.

Welcome to the flock,
SDHQ

Inga L.
Inga L.  

Thanks so much! our mattress just arrived...looks amazing. Will definitely lift the mattress each weekend. thank you!

Sleeping Duck
Sleeping Duck   DM   

And hopefully feeling amazing too! No worries at all. We'll be here if any other questions pop up, Inga!

Nathan T.
Nathan T. · Mattress

Hi there, just wondering if you can tell me whether in your opinions the “medium” is actually quite soft?
I need to buy a soft/plush mattress due to hip issues, and there is no option to purchase this initially on the website.
Was this an issue for anyone else?
A friend has told me they’re quite soft - I’m worried it won’t be soft enough.
Any info/opinions would be great - thanks!

Gladys
Gladys  

G’day Nathan, our King mattress was delivered with ‘medium’ both sides. I found the medium to be firmer than expected.

After 30 days, we were able to order replacement inserts of different firmness, at no extra cost. Options include ‘soft’. I went the ‘firm’ - which I’m very happy with - so can’t speak for how soft the ‘soft’ is.

I recommend getting in touch with the team at Sleeping Duck HQ. In my experience they were very professional and helpful. I’m sure they would be able to help answer your questions/better inform your decision. Hope this helps.

Sleeping Duck
Sleeping Duck   DM   

Hi Nathan, We're glad you asked!

It can be hard to figure out what's right for you when firmness can be so subjective. We generally rate our Medium a 6 out of 10.

At purchase of the Duck we offer this along with our Firm. This is generally where most customers find comfort and a great starting point as the mid-section of our options.

Gladys has hit the nail on the head, SDHQ is always here to help. We definitely recommend getting started on our Medium and keeping in touch along the way. We do offer a Soft firmness to adjust to if you do find it isn't quite right for your hips.

If you have any other questions or concerns, you're welcome to give us a quack via email at info@sleepingduck.com or chat with us on 1800 667 196. We're on the lines from Monday through to Friday, 9AM to 6PM.

Warm regards,
SDHQ

pete
pete  

I found the medium "soft" and to my liking.

Sleeping Duck
Sleeping Duck   DM   

Cheers for sharing, Pete! Just as you've found, the combination of our AntiGravity layer and Medium firmness provides cushioning comfort for your sleep. We're chuffed you've got the snooze just right for you on our Duck!

Angela W
Angela W · Mattress Medium King

Hi we are really keen on a SD mattress however would like a king gaslift frame that's wipeable not fabric any recommendations

Sleeping Duck
Sleeping Duck   DM   

Hi Angela, Thanks a bunch for your interest in the Duck!

We'd love to help get you sorted with your dream setup.

For our King size, we recommend a firm flat surface or a slatted base. If the base is slatted we recommend the slats be no further than 8 -12cm apart. In addition, we'd also recommend two central supporting beams along with two grounding legs on each.

These recommendations will ensure the Duck gets the best support to go the distance. You can check them all out on our website:
external link 

While we don't offer a gas lift frame in our own range, our team are happy to help with any suggestions and our bed base recommendations if you'd like to give us a bell at info@sleepingduck.com.

Warm regards,
SDHQ

Michelle O.
Michelle O. · Mattress

I need to store my mattress for a couple of months. I will have a plastic mattress protector from the removalists on my SDM2. Can it be stored standing on its side?

Sleeping Duck
Sleeping Duck   DM   

Hi Michelle O., Thanks so much for reaching out with your query!

Our Duck can absolutely be stored on its side. This generally isn't something we'd recommend over an extended period, so we'd suggest checking in on the Mattress every few weeks to ensure it's sitting alright.

As our Mattress is a modular design, it's important to keep in mind that the foams will shift when placed sideways. This is completely normal and can be realigned once it's sitting flat.

If any questions or concerns pop up, don't hesitate to keep in touch with our friendly SDHQ team!
external link 

Warm regards,
SDHQ

Gilly44
Gilly44 · Mattress

I filled out an order form for a double sized mattress. They said it cant be delivered to Dawesville 6211
Well thats a pain. To give another address. I dont have another address!!

S Marrogi
S Marrogi  

Who are you how did you get my email I think you’re talking to wrong person stop sending the mail

Sleeping Duck
Sleeping Duck   DM   

Hi Gilly44, Thanks a bunch for raising this with us!

We completely understand you may not have another address handy and are so sorry for any disappointment caused!

If you did run into any issues with the delivery address you've entered, our friendly SDHQ team are always happy to help look into whether we can find a solution for you. Have you had the chance to reach out yet?

You're welcome to get in touch via email at info@sleepingduck.com or have a chat with us on 1800 667 196. We're on the lines from Monday through to Friday, 9AM to 6PM.

We look forward to hearing from you!
SDHQ

Colleen Ross
Colleen Ross · Mattress

is there any way of cooling your mattress further?

Tim C.
Tim C.  

Once we took our mattress topper off, we found it was perfect for us, we live in Brisbane so fairly warm......I think it comes down to good quality sheets, we have linen sheets from Adair's and have never struggled with that combo ☺️ hope that helps

S Marrogi
S Marrogi  

I wish if I have an idea let me know if you got one thank you✨

Colleen Ross
Colleen Ross  

Thank you

Sleeping Duck
Sleeping Duck   DM   

It looks like this question was posted twice, but we’ve responded to your other post Colleen! If any other questions come up at all, we’re a quick dial away here:
external link 

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