6 questions from our users
thinking of buying a half half mattress but what's the recommendation on flipping a half half please? Presumably not possible?
The Duck has been designed for use on one side only, so there's no need to flip the Mattress.
For the care and longevity of the Mattress, we'd recommend rotating it 180 degrees (top to tail) monthly for the first 6 months, and every 3 months thereafter. We want it to be a long lasting relationship after all!
If you're using a Half-Half layout, all you need to do is unzip the BreatheTech cover, and switch the second layer of foams (Precision Pads) to the side you prefer to sleep on. They're also labelled to make the process easier.
We explain how to care for the Duck on the FAQ's page on our website here:
If any other questions come to mind, our SDHQ team is a quick phone call or email away!
Do I need to use a mattress protector?
Yes I have one on the bed. Makes it even more comfortable and keeps the mattress clean.
Thank you Julie :)
Thanks for getting in touch with us here at SDHQ.
While it is not compulsory to use a mattress protector on the Sleeping Duck mattress due to the removal and washable bamboo cover, we often find that people choose to use one.
If you would like to use a mattress protector we would recommend ones that are from light and breathable materials such as Cotton, Tencel, Bamboo as these usually won't change the feel of the mattress.
A really great one that we have found is the brand “In Your Dreams". This is a bamboo mattress protector that fits the Duck and can be found at Spotlight or online.
Please feel free to let us know if you have any further questions!
Hi we’ve had our half half mattress delivered today! We’ve unwrapped it but how do we know what half is which? We’ve unzipped it but that reveals two different coloured foam, but not white or purple as we’d expected!
I suggest you contact Sleeping Duck directly as l don’t know if they have changed their colour coding. Purple from memory is hard.
Thanks Lesley, appreciate that. I’d like to think that when we lie on it we can tell the difference but we’re in the 3 hour wait so we’ll wait til later! Are you a happy customer? Can’t believe how it fits in that box!!
Thanks for the question.
Oh, it really is exciting to watch the Duck hatch!
We have actually been testing out different dyes for our foams, we understand it can be a little confusing as you were expecting to see purple and white foams.
The Medium foam will be a light grey and the Firm will be a darker grey.
This colour change will not affect the performance or functionality of your foams, the only difference is the colour :)
Don’t hesitate to let us know if we can help with anything else!
Team Sleeping Duck
I suffer with allegies, latex and some foams do not suit have a strong petrol smell to me. Will this mattress suit me
Jen, we have had our mattress for nearly 2 months. We felt it had a strong Latex smell after we unpacked it, so we did not use it for 3 days...just let it air with the bedroom windows open. After the 3 day airing all smell was gone, and we have been using it, smell free, ever since. We are very happy with it. Regards Dennis
Thank you for asking!
Our mattress does not contain any memory foam or latex, however it will have a smell when first opened due to vacuum sealing.
As Dennis has mentioned this should dissipate over the first few days, however people who identify as particularly sensitive may find it lingers a bit longer.
We recommend getting in touch by calling us at 1800 667 196 or emailing us at email@example.com, as we can always provide tips and tricks to help speed up the airing process.
Team Sleeping Duck
Where are the few retail outlets we can try the bed at?
You have a check list to determin the bed type, where can I find this?
Hi Roger, we relied on Choice review (which gave best score to Sleeping Duck https://www.choice.com.au/home-and-living/bedroom/mattresses/review-and-compare/mattresses ), and the unconditional full refund if not satisfied. Not sure where you can buy at a physical store, we bought on line. Chris
Thank you for asking!
At the moment we have a select few locations to try our mattress. You can take a look at the locations and opening times at https://www.sleepingduck.com/au/try-us/.
If you're unable to get to a showroom to give it a go you can also try our quiz at https://www.sleepingduck.com/au/mattress/quiz/, but keep in mind you can always swap your firmness for free during the trial.
Team Sleeping Duck :)
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