Very disappointed with mattress and the long delay in refund
The 'Full Refund' takes a month (or more, but they will not tell me this will be when despite asking several times politely). Poor evasive communication about the long delays in collecting the mattress and refund linked to them collecting the mattress. These long delays to process the collection the mattress blamed on their contractors(charities) and COVID. They are not being accountable here and sending their own trucks. Interestingly they were very quick to deliver and take our money in COVID times as this was in their interest. This was a po...or quality mattress especially for the price. Very disappointed, hot, foamy and oversized mattress with a slight but unpleasant chemical smell. It felt to me like you sunk in and wasn't supportive. My learnings: It is not wise to buy a mattress without trying it first, especially from this company who are not straightforward. Melbourne
Purchased in October 2020 for $1,400.00.
This mattress has created a major problem.
The problem that has been created is That I can find no good reason getting out of bed of a morning that is until her that must be obeyed insist that I move.
All jokes aside I have only slept on one other mattress that is almost as good as the Sleeping Duck and the owners would not let bring it home and that was one of the mattresses on a Princess Cruise Ship. Well done guys and keep up the good work.
Purchased in August 2020 at Sleeping duck for $1,149.00.
The Best Nights Sleep I ever had in many years.
I have serious spinal and nerve damage in C4 & C5 neck and L5 & S1 Lower Back and sciatic Pain. I use to struggle to Sleep. Now I sleep Soundly. I don’t toss and turn or ache. I have even noticed an improvement in my body when I get out of bed. The bed has kept its shape and has no sagging .Nothing it’s perfect like the day it was delivered.
Purchased in July 2020.
Find out how Sleeping Duck Mattress Medium Double compares to other Mattresses
Know better, choose better.
- Medium Double
The best investment you can make for your health
From the first night on my SD I really appreciated the difference in my sleep quality. Persistent back and neck niggles disappeared. I have even given up alcohol after many false starts. I think my will power improved with a good nights sleep !
Purchased in April 2020 for $1,500.00.
Review collected in partnership with Sleeping Duck
- Medium Double
Good, but with caveats.
I'm youngish but I have joint problems due to a genetic condition and I'm a side sleeper, so I knew I wanted a soft mattress. I'm actually housebound with illness, so I also wanted to avoid, if possible, traipsing around bricks-and-mortar stores trying mattress after mattress and dealing with over-eager salespeople who really want me to spend 50% more than I'd budgeted for. For this reason I decided to try an online option first.
This was a huge purchase for me, so I did plenty of research and thought about it very carefully before buying. I'v...e been sleeping on it for almost 12 months. Ultimately I'm satisfied with my purchase, but there are pros and cons. I just want to add that this review is not incentivised in any way. I think there was a promo for a while where you got $20 cashback for a review, which is partly why there are so many. They weren't offering anything like that when I purchased my mattress. I also don't think the many positive reviews here are fake as some have suggested. The incentive that seems to have been offered at one time was for positive OR negative reviews, and I do believe that most people are happy with their Sleeping Duck mattresses. CONS: *There are only two comfort options, Medium and Firm. Other leading mattress brands offer several options, from Super Firm to Ultra Plush. I think the assumption is that most customers prefer a firm mattress, but that's quite outdated. For many people a softer mattress is recommended, and it should be an option.
Purchased in January 2019 for $999.00.
Questions & Answers
Can the foam layers be put out in the sun, to get rid of the smell?
Is there anything else I can do, as the mattress makes my very sensitive daughter itchy.
The foam layers are removable, so yes air them in the sun, the smell will go. I also washed my new mattress cover and put that on before the sheets. I aired my mattress for several days before I slept in it with the windows wide open and the smell went.
I am extremely sensitive to smells.
Thanks for your query!
To help dissipate the smell in the foams, this can definitely be aired outside. However we would recommend avoiding direct sunlight as it can cause discolouration in the foams.
As Georgia mentioned, we would also recommend keeping the window open, as well as washing the mattress cover and sheets as it is common for the smell to linger.
If you're still experiencing trouble with the smell after a few weeks, please be sure to get in touch with our team at firstname.lastname@example.org or 1800 667 196.
Team Sleeping Duck
Thank you, I have put the foam outside and it seems to have helped. If it has been in the sun for awhile, will it damage the foam? When putting it back does the thinner layer go on top, not sure which way it was before?
what is the weight of the medium double-double? Am using a Domino mattress which has ridged in the centre, my back is sore when I first get out of bed and, although only 24 cm thick, is virtually too heavy for even my wife and I can manage to change the bed or rotate it. We are both 80 yr-old & I have a dicky heart. How does sleeping duck compare in this area?
Thank you for asking!
Our double mattress is approximately 42kg heavy and 31cm thick. Unfortunately we're not familiar with a Domino mattress, and can't provide a comparison.
We would recommend getting in touch with us directly via email at email@example.com should you have any other questions we can help with.
Team Sleeping Duck
Get an answer from our members and Sleeping Duck representatives
|Type||HD Polyurethane Foam and Pocket Spring|
|Country of Manufacture||China|
|Manufacturer Warranty||10 year(s)|
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