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Sleepy Panda

Sleepy Panda

Queen, Double, King Single, etc...
4.2 from 94 reviews · View Statistics
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Reviews

3.0
2 reviews
5
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nice item

published

I buy this item for my mom as a gift and infairness my mom love it because its not really hard and not really soft until now she enjoy using it and i have plan also buying it for my self.

Purchased in December 2019.

Value for Money
Incentivised Review No
Sleeping PositionBack, Front and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention Yes
Sagging No
Perceived Firmness Medium
Total disclosure
Total disclosureSydney, NSW
  • 5 reviews
  • 2 likes

Warning!CHEAP and will become unsleepable!

published

Purchased in January 2017.

Incentivised Review No
Sleeping PositionBack and Side
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues Yes
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Very Hard

Other Mattresses

 
 

0.0
(1,234)

Questions & Answers

Jason
Jasonasked
Sleepy Panda

Has anyone had any success claiming the free trial after using a discount code? I'm pretty sure what scamming website sleepy panda is doing is illegal.

3 answers
Terry
Terry

Hey mate. Happened to me as well, and after looking at reviews, heaps of others. I’ve emailed them plenty of times, pleading for any kind of assistance. The answer is always blunt and cold. No refund. Taking my complaint to small claims, as it’s like getting blood out of a rock with these guys. It’s unfair. What makes me angrier, is that in every response the make in this page, they repeat that they honour the trial period. Complete lies. Good luck with your complaint.

Sleepy Panda
Danny S.Sleepy Panda

Hi Jason, We honur all our warranties - We still have no evidence of Terry's order number whiom we have offered assistance. @jason please contact us for any assistance on the 1300 4MY BED number or Jane@sleepypanda.com.au and we will gladly assist.
Regards

Terry
Terry

This is ridiculous. Jane in your office has all my details. I’ve been arguing with her for weeks, to no avail. Clearly you guys are just trying to redeem your online reputation somehow by copying and pasting the words ‘you honour all customer waranties’. Your customers aren’t complaining about the mattress warranty! They are complaining about your business not honouring the free trial period after using the discount code. It’s conflicting information within the advert and is just plain wrong. You are tricking your customers.
Here is a challenge for you. In your next response to my post, copy and paste this sentence. ‘We honour all our free trial periods, including customers who have used a discount code’

Jess
Jessasked
Sleepy Panda

Been trying to get our money back for over a month now. They charged our credit card but we still haven't received the mattress. Have sent several emails with no responses and I've also spoken to them on the phone but they just say they'll look into it and get back to me which they never do. Does anyone know what I can do to get my money back? Wish we had read all the bad reviews here then we wouldn't of been scammed!

1 answer
Sleepy Panda
Danny S.Sleepy Panda

Hi Jess, if you send your order number you will be assisted as a matter of urgency

Jeff
Jeffasked
Sleepy Panda

Has anyone had any success getting in contact with these fraudsters? They seem to only respond to bad reviews on here but never respond to their emails. Anyone considering buying a sleepy panda mattress need to stay far away from these scammers. They take your money and if you have any problems with the mattress they disappear off the face of the earth.

3 answers
Sleepy Panda
Danny S.Sleepy Panda

Hi Jeff, we repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you contact details on the page though we have no contact from any Jeff at this stage. Please contact Jane@sleepypanda.com,au or call 1300 4MY BED as advised previously.
Regards

Sleepy Panda
Danny S.Sleepy Panda

Hi Jeff,
We repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you our contact details on the page though, we have no contact from any Jeff at this stage. Please contact Jane@sleepypanda.com.au or call 1300 4MY BED as advised previously.
Regards

Jeff
Jeff

Are you kidding me? I've sent multiple emails to jane@sleepypanda.com.au asking for a refund but I've had zero response. Is this how you treat your customers when they want a refund within the 100 night free trial period? By ignoring them until the 100 nights is over so you don't have to honour it?

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Sleepy Panda

Details

Compare all 5 Sleepy Panda
Sleepy Panda Single

Sleepy Panda Single

No reviews yet
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $499.00$599.00$699.00$949.00
Type Latex and Pocket SpringLatex and Pocket SpringLatex and Pocket SpringLatex and Pocket Spring
SizeSingleKing SingleDoubleQueen
Thickness30 cm30 cm30 cm30 cm
Country of ManufactureAustraliaAustraliaAustraliaAustralia
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Compare all 5 Sleepy Panda
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