Very comfortable mattress, and very affordable.
I used to have back pains through out the day, now I no longer get them.
The Mattress is very comofrtable, supportive on my body.
The price is super cheap compared to others in the category.
Good customer service, and turn around time.
When I ordered the mattress it was delivered within a few days. I was amazed by how something so big could fit in a small box. Once I unwrapped it I watched the transformation. I was pleasantly suprised how comfortable it was.This mattress is for one of my children and they have been sleeping great! Well done Sleep Panda, another happy customer!
- Sleepy Panda
Quick Service,Quality product.
Once ordered we were pleasantly surprised the mattress arrived a day later to country Victoria. We opened up and thought the mattress may be a bit firm for us but was soon surprised after 1 nights sleep how soft but firm the mattress was. It would become a little softer if you wanted a mattress topper but that would be a personal decision.We had a follow up email the day after the mattress arrived and received 2 bonus pillows which was greatly appreciated and again with prompt delivery.We have found the customer service excellent to date with a...lso a follow up phone call. We have no hesitation in recommending Sleepy Panda Mattress to anyone who was looking for a quality mattress at a reasonable fair price compared to other retailers for the same quality.
- Sleepy Panda
Great service, very good mattress
I ordered mattress in the morning and it was delivered before 6pm on the same day. Mattress is extremely comfortable and durable. It got a special fabric that doesn’t absorb any spills or sweat. 7 month into using it it still looks and feels brand new. Big thanks to sleepy panda team!
The mattress I purchased in May this year now has a big dip in it. I wake each morning with a sore back.
I have tried contacting them both by email and phone, have had one response by email from a lady called [Name Removed] saying she was sorry to hear I was having problems and asked me to send her a photo, which I did. I was initially happy with the mattress, until waking with a sore back and noticed the dip in the mattress.
Have heard nothing else back from them, so much for their 100 day guarantee. I have also left a suitable comment on their Facebook page which they have removed.
I've been using the sleepy panda for about 3 months now and am really happy with it.
Being a shift worker and putting my body through all the day to day challenges my work presents it's great to come home knowing I'll get a good day or nights sleep. I'm very happy with it and wouid recommend anyone looking for a good nights sleep and not looking to pay the rediculas prices in stores.
Champagne quality on a beer budget
I honestly cant believe what a good quality mattress this is. This is one of the one's you'd pay thousands for in the store, but at a fraction of the cost. My fiancé is pregnant and was having issues with her back, Sleepy Panda has helped her no end! Top quality mattress delivered right to your door with a guarantee. I've recommended this to all my mates.
- Sleepy Panda
I found this mattress through Facebook and bought it back in December. Love it. Firm yet soft and comfortable. Received it the same day and fit perfectly on my bed frame. Unbelievable for my back. I’m a tall guy and this mattress fits my size and moulds to my body perfectly. I haven’t had a better night’s sleep and for the price, it’s totally worth it. Would highly recommend it to everyone. The only downside is that I paid full price but can’t complain. If you do one thing this year, buy a Sleepy Panda!
Best Decision Ever
Originally had a Sealy that lasted for 7 years but it started sagging and started discolouring. Started to affect my sleep so looked around. A friend bought a sleepy panda and bought one in February and haven’t looked back. It came in a box which was awesome and since the first night haven’t looked back. It is very comfortable and supportive. I’m pleased with it and have no hesitation in recommending it to friends. The 100 night trial is great as well but doubt I’ll be returning it. Will certainly recommend it to other people if they’re hunting for a new mattress!
Love this so much!!! Best Sleep of my Life
I've had sleep issues my entire life. I was reluctant at first to by a mattress from Facebook, however with the 100 night guarantee I thought I'd give it a go. I couldn't believe how easy it was and how great the mattress was. Not only did I have the best night sleep but my back pain has gone.
- Sleepy Panda
Would NEVER buy from this company again
I tried to give a zero star rating but it is not an option. We bought our mattress in Feb with the 100 day promise and are still trying to get a refund from this company. As posted in other reviews they do not respond to phone calls emails or messages. They seem to think that if they ignore people for long enough then they will get tired of trying to contact them and go away. We have left our claim with our CC provider to fight for us. I will never deal with them again..
Love the mattress very comfortable best mattress I've ever had. It came with 2 free pillows, they arrived a little late but there also very comfortable and I'm very happy with the support I got back from staff with the pillows being late. I work nights and sleep days so I like to have a comfy bed to sleep in, and now I'm sleeping like a baby with my new mattress and pillows.
- Sleepy Panda
The mattress that saved our backs, and improved our sleep
Our mattress is super comfortable, exactly as described and has made a MASSIVE difference to our lives, all for under AUD$1,000. We ordered a King sized Sleepy Panda mattress 6 months ago after doing lots of research. The order process was flawless and our mattress was delivered well within a week of order date. At first I was sceptical of the 'mattress in a box' concept but OMG! it's easily the best mattress I've ever slept on, and I've slept on a LOT. In the past I've paid up to $7,500 for a mattress and been disappointed as time went on. I'v...e also stayed in a lot of hotels while travelling and nothing beats the comfort and support I get from our Sleepy Panda! A few weeks in, we had some questions regarding our mattress so we messaged them via FaceBook. They got back to us promptly and their advice was great. My husband has sleep apnoea and I have had sciatic and back pain in the past, but with the Sleepy Panda mattress my husband is far less disturbed at night and my nerve and back pain have gone from a 9/10 to 1/10. We've recommended Sleepy Panda to friends, who have also bought one and been equally as happy with theirs and the service they got. I hope I never have to sleep on anything other than a Sleepy Panda for the rest of my life!
have tried many times via phone ,email,and their own contact email on there site, NOBODY gets back to you. Mattress ok but to firm.We were promised a mattress topper over a month ago but still nothing .
Purchased a sleepy panda mattress about 2 months ago. On the day of delivery, I noticed 10cm long cut in the thread, so I took a few photos and sent it to the customer care email straight away. As you can imagine it took nearly a month for them to get back to me, only to turn it around and blame me for the damage. I've tried ringing them and emailing them but no luck. Do not buy anything off these people! They have the worse service I've ever seen!!
Extremely Unprofessional, Uncomfortable and a Scam
I wouldn't even give Sleepy Panda a rating, however that isn't an option.
Purchased this mattress, slept on it for 2 weeks, found it extremely uncomfortable and rock hard.
Phoned and emailed Sleepy Panda multiple times, to only discover that they don't honor the '100 night risk free guarantee'. They avoid calls and emails to all measures. The mattress threading on the side was coming apart and the mattress was discoloured. We have had nothing but trouble dealing with Sleepy Panda and organising to have the mattress collected and our money refunded.
Not happy at all! Their customer service it poorly as is their product!
100 Night Trial is a Lie
We ordered this mattress because it stood out from many of the other 'in-a-box' mattresses, which looked too soft. The order was shipped quickly, but the box was absolutely mangled. We tried the mattress for a month, and both agreed that it wasn't working for us, so we decided to utilise the 100 night trial (you know, the "risk free" trial that allows for "seamless returns", advertised all over their website). Well I sent an email, then two, then contacted them via social media (where I could see they were reading my messages!), all no reply. I...tried to phone them, and got a message that their phone line was disconnected (!). A week later I called again, and got voicemail. Called the next day, and finally someone answered. Cool, now they could finally arrange the return, right? NOPE. They started telling me this mattress was valued at $10,000, and that they are sleep experts (still not sure how this was supposed to change my personal preferences). They then told me I had to try a mattress topper before I could return the mattress. I said no, and insisted they initiate the return. I was then told that because I bought the mattress through one of their own sales, "special" terms and conditions applied. None of this is listed on the terms and conditions on their website, which clearly stated I was entitled to a refund. Eventually I had to go through my CC provider to get my money back. These guys are scammers, don't even consider buying from them.
Ok mattress terrible after sale service
We purchased a mattress and need to return within the trial period as it doesn't suit us. Sleepy panda have not responded to any phone calls, emails, online messages, Facebook messages etc for over 3 weeks!!! Terrible customer service and we want our money back! Do not buy!!
- Sleepy Panda
Good mattress for now and kinda-OK service
Had been looking around for one of those mattress delivered in a box from online sellers. Heard a lot about Ecosa, Koala etc. But decided to try something not explored by others (reviewers on this website).
So this sleepy panda does draw my attention since 1) I am Chinese and like panda bears, 2) it seems to be a not-so-big company and I had bad experience with big companies not caring about small customers, and 3) it has pocket springs, which I believe is good for support, in addition to the soft layer of (presumably) natural latex and memo...ry form, and 4) the mattress was on sale. Placed the order on 13th Feb 2017 8:30 am, a Monday morning and hoped they would ship as they promise on the website "within four hours". Yet this did not happen and I had to start a very long chase with several phone calls, online messages, and numerous emails. BTW, I can see that this company is still new since my order number is 1933, presumably the 1933th order they have. Long story short, they did not ship my order until the end of that week, citing issues with their moving office and warehouses, etc. And it's been painful for me to sleep on the floor for several nights... The mattress finally arrived one week after placing my order, but it's not in good shape. The package box was broken, yet luckily there is a plastic cover to protect the mattress. It took some effort to bring the king-size upstairs, and upon opening, I found the top surface was tainted with yellowish/brown spots and stripes. Having slept without a mattress for a few days, I can't wait to sleep on this mattress, although I did put on a mattress cover.
Questions & Answers
Has anyone had any success claiming the free trial after using a discount code? I'm pretty sure what scamming website sleepy panda is doing is illegal.
Hey mate. Happened to me as well, and after looking at reviews, heaps of others. I’ve emailed them plenty of times, pleading for any kind of assistance. The answer is always blunt and cold. No refund. Taking my complaint to small claims, as it’s like getting blood out of a rock with these guys. It’s unfair. What makes me angrier, is that in every response the make in this page, they repeat that they honour the trial period. Complete lies. Good luck with your complaint.
Hi Jason, We honur all our warranties - We still have no evidence of Terry's order number whiom we have offered assistance. @jason please contact us for any assistance on the 1300 4MY BED number or Jane@sleepypanda.com.au and we will gladly assist.
This is ridiculous. Jane in your office has all my details. I’ve been arguing with her for weeks, to no avail. Clearly you guys are just trying to redeem your online reputation somehow by copying and pasting the words ‘you honour all customer waranties’. Your customers aren’t complaining about the mattress warranty! They are complaining about your business not honouring the free trial period after using the discount code. It’s conflicting information within the advert and is just plain wrong. You are tricking your customers.
Here is a challenge for you. In your next response to my post, copy and paste this sentence. ‘We honour all our free trial periods, including customers who have used a discount code’
Been trying to get our money back for over a month now. They charged our credit card but we still haven't received the mattress. Have sent several emails with no responses and I've also spoken to them on the phone but they just say they'll look into it and get back to me which they never do. Does anyone know what I can do to get my money back? Wish we had read all the bad reviews here then we wouldn't of been scammed!
Hi Jess, if you send your order number you will be assisted as a matter of urgency
Has anyone had any success getting in contact with these fraudsters? They seem to only respond to bad reviews on here but never respond to their emails. Anyone considering buying a sleepy panda mattress need to stay far away from these scammers. They take your money and if you have any problems with the mattress they disappear off the face of the earth.
Hi Jeff, we repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you contact details on the page though we have no contact from any Jeff at this stage. Please contact Jane@sleepypanda.com,au or call 1300 4MY BED as advised previously.
We repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you our contact details on the page though, we have no contact from any Jeff at this stage. Please contact Jane@sleepypanda.com.au or call 1300 4MY BED as advised previously.
Are you kidding me? I've sent multiple emails to email@example.com asking for a refund but I've had zero response. Is this how you treat your customers when they want a refund within the 100 night free trial period? By ignoring them until the 100 nights is over so you don't have to honour it?
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|Type||Latex and Pocket Spring||Latex and Pocket Spring||Latex and Pocket Spring||Latex and Pocket Spring|
|Thickness||30 cm||30 cm||30 cm||30 cm|
|Country of Manufacture||Australia||Australia||Australia||Australia|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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