- Sleepy Panda
Excellent mattress (if you don't want to return it).
The mattress is very comfortable. The zoning and movement isolation is unbelievable.
The customer service and issue resolution was very underwhelming. We eventually came to an understanding but it took far longer than expected at 25 business days.
I would recommend their product and would purchase from them again - as long as I knew the item would be kept and not returned.
Love the mattress very comfortable best mattress I've ever had. It came with 2 free pillows, they arrived a little late but there also very comfortable and I'm very happy with the support I got back from staff with the pillows being late. I work nights and sleep days so I like to have a comfy bed to sleep in, and now I'm sleeping like a baby with my new mattress and pillows.
- Sleepy Panda
Good mattress for now and kinda-OK service
Had been looking around for one of those mattress delivered in a box from online sellers. Heard a lot about Ecosa, Koala etc. But decided to try something not explored by others (reviewers on this website).
So this sleepy panda does draw my attention since 1) I am Chinese and like panda bears, 2) it seems to be a not-so-big company and I had bad experience with big companies not caring about small customers, and 3) it has pocket springs, which I believe is good for support, in addition to the soft layer of (presumably) natural latex and memo...ry form, and 4) the mattress was on sale. Placed the order on 13th Feb 2017 8:30 am, a Monday morning and hoped they would ship as they promise on the website "within four hours". Yet this did not happen and I had to start a very long chase with several phone calls, online messages, and numerous emails. BTW, I can see that this company is still new since my order number is 1933, presumably the 1933th order they have. Long story short, they did not ship my order until the end of that week, citing issues with their moving office and warehouses, etc. And it's been painful for me to sleep on the floor for several nights... The mattress finally arrived one week after placing my order, but it's not in good shape. The package box was broken, yet luckily there is a plastic cover to protect the mattress. It took some effort to bring the king-size upstairs, and upon opening, I found the top surface was tainted with yellowish/brown spots and stripes. Having slept without a mattress for a few days, I can't wait to sleep on this mattress, although I did put on a mattress cover.
Find out how Sleepy Panda compares to other Mattresses
Know better, choose better.
Questions & Answers
Has anyone had any success claiming the free trial after using a discount code? I'm pretty sure what scamming website sleepy panda is doing is illegal.
Hey mate. Happened to me as well, and after looking at reviews, heaps of others. I’ve emailed them plenty of times, pleading for any kind of assistance. The answer is always blunt and cold. No refund. Taking my complaint to small claims, as it’s like getting blood out of a rock with these guys. It’s unfair. What makes me angrier, is that in every response the make in this page, they repeat that they honour the trial period. Complete lies. Good luck with your complaint.
Hi Jason, We honur all our warranties - We still have no evidence of Terry's order number whiom we have offered assistance. @jason please contact us for any assistance on the 1300 4MY BED number or Jane@sleepypanda.com.au and we will gladly assist.
This is ridiculous. Jane in your office has all my details. I’ve been arguing with her for weeks, to no avail. Clearly you guys are just trying to redeem your online reputation somehow by copying and pasting the words ‘you honour all customer waranties’. Your customers aren’t complaining about the mattress warranty! They are complaining about your business not honouring the free trial period after using the discount code. It’s conflicting information within the advert and is just plain wrong. You are tricking your customers.
Here is a challenge for you. In your next response to my post, copy and paste this sentence. ‘We honour all our free trial periods, including customers who have used a discount code’
Been trying to get our money back for over a month now. They charged our credit card but we still haven't received the mattress. Have sent several emails with no responses and I've also spoken to them on the phone but they just say they'll look into it and get back to me which they never do. Does anyone know what I can do to get my money back? Wish we had read all the bad reviews here then we wouldn't of been scammed!
Hi Jess, if you send your order number you will be assisted as a matter of urgency
Has anyone had any success getting in contact with these fraudsters? They seem to only respond to bad reviews on here but never respond to their emails. Anyone considering buying a sleepy panda mattress need to stay far away from these scammers. They take your money and if you have any problems with the mattress they disappear off the face of the earth.
Hi Jeff, we repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you contact details on the page though we have no contact from any Jeff at this stage. Please contact Jane@sleepypanda.com,au or call 1300 4MY BED as advised previously.
We repond to all emails queries and assist all customers with a lenghy aftercare. I believe we have offered you our contact details on the page though, we have no contact from any Jeff at this stage. Please contact Jane@sleepypanda.com.au or call 1300 4MY BED as advised previously.
Are you kidding me? I've sent multiple emails to firstname.lastname@example.org asking for a refund but I've had zero response. Is this how you treat your customers when they want a refund within the 100 night free trial period? By ignoring them until the 100 nights is over so you don't have to honour it?
Get an answer from our members and Sleepy Panda representatives
No reviews yet
|Type||Latex and Pocket Spring||Latex and Pocket Spring||Latex and Pocket Spring||Latex and Pocket Spring|
|Thickness||30 cm||30 cm||30 cm||30 cm|
|Country of Manufacture||Australia||Australia||Australia||Australia|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.