Cost us $2000 and too much sleep!
Purchased firm king size on sale. The mattress we received was nothing like it felt in store. We purchased this mattress for the advertised contouring and support: within six weeks I had bruising over both hips, we both woke frequently with numbness in our arms and hands, muscular chest pain, neck pain and headaches. We tried a topper and even rotated the mattress without success. We returned the mattress for assessment (at a cost) and received a report outlining it passed the full assessment with no issues identified. There is NO refund option.
During the assessment we slept much more comfortably in our swag. 3 months and counting without a comfortable bed.
Purchased in April 2020 at Beds R Us for $1,899.
Questions & Answers
Has anyone else got chronic tailbone pain from this mattress, bought a king size only 6 months ago and thought maybe our second hand bed frame was causing the problem, but after a few more months of having the mattress on the floor too make sure it was perfectly flat both my partner and i have the same problem with terrible tailbone pain. Its like the "zone" in the middle of the mattress offers no support at all.
Hmm this is an unusual one. It sounds like perhaps the firm centre support isn't right for you. However, we would like to have a look at your mattress. Can you please get in touch with us v...
Haha, I have the same problem since I got my mattress $1250 for a Sleepyhead best for rest. They wan't me to pay $150 in postage to see if there is anything wrong with the mattress. Lol. Just go to the department of fairtraiding.lol