1 photo
Sleepy's
4.8 from 945 reviews · View Statistics
See the Best Bedding Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Sleepy's

Reviews

  • Product Quality
    1.1 (7)
  • Return Claim MadeYes (1) · No (4)
  • Customer Service
    1.1 (7)
Previous
Next

Limited stock, unwilling to negotiate.

published

Purchased a mattress, which was unsuitable and arranged return, however due to the limited stock to choose from, no mattresses were available to suit my needs. No refund or negotiations was an option. I would recommend to avoid Sleepy's at all cost and shop at the bigger brand stores which are more flexible on options, refunds or exchanges.

Product Quality
1/5
Customer Service
1/5
Sleepy's
Sleepy's T.Sleepy's

Hi Kevin, we appreciate your feedback and are always wanting to improve our customer experiences. We will take your comments on board.
The Sleepy's Team

I gave a 5 stars before getting my mattress but now I changed to 0 star.

published

Not happy with the late delivery. I was charged $90 and we gave the driver $100. He said he didn’t have change. How come you do not carry a $10 note on you? Basically the smart A. wants a $10 tip.

Late delivery didnt help either. I was very clear saying that I need the mattress on a specific day and the sales person was aware of that. Please note - I only got the mattress today because I messaged the sales person asking what time I would get mattress?!
I gave 5 stars before but disregard that. 0 star!

Incentivised Review No
Store LocationHomebush
Sleepy's
Sleepy's T.Sleepy's

Hi Vinny, we are sorry your delivery experience wasn't as expected. We always look to improve our customer interactions to deliver a great experience. Thank you for sharing and allowing us to learn and do better.
The Sleepy's Team

Other Bedding Shops

 
 

0.0
(1,234)
Alessya
AlessyaSydney, NSW

Terrible, rude, unprofessional!

published

Would not recommend ever! They will NOT refund/exchange the mattresses/pillows if you're no happy. Once buy from Sleepy's and not happy, you will end up with horrible nights.
Buy from ECOSA.

Product Quality
1/5
Customer Service
1/5
Sleepy's
Sleepy's T.Sleepy's
grumpy
grumpyGreater Melbourne (Metropolitan), VIC

Grumpy Has Moved On

published

Disappointing that Sleepy's couldn't (wouldn't) resolve our problem. We have moved on and bought ourselves a Sleeping Duck mattress at a quarter of the price! We love our new Sleeping Duck mattress, perfect! Sleepy's quality and after sales support is nowhere near them, shame on you Sleepy.

Product Quality
1/5
Customer Service
1/5
Sleepy's
Sleepy's T.Sleepy's

We are so sorry we couldn't resolve the issue to your satisfaction and are very pleased you have found a mattress you love and are happy with.
The Sleepy's Team

Bedding Shops

Find out how Sleepy's compares to other Bedding Shops

Know better, choose better.

Compare all

Sleepy's Bespoke Adjustable Mattress - Very Disappointing

published

We bought a king size Bespoke Adjustable mattress from Sleepy's some 7 months ago. We noted and at the time, with both the store and manufacturer, that mattress delivered was much firmer than the we tested in store. We were told it would soften over time. It's now time, and it still has softened. Both of us have uncomfortable nights with numbness developing in hands and feet and we wake with with sore hips and shoulders. Be wary if you buy one these mattresses as the one in store may not be the same as the one they send you!

Product Quality
1/5
Customer Service
2/5
Sleepy's
Sleepy's T.Sleepy's
Grumpy
Grumpy

Have sent you an email per your request. Looking forward to hearing from you.

Grumpy
Grumpy
Vera
VeraSydney, NSW

Misleading customers

published

Staff are liars and don’t honor what they say. Instead they hide behind oh that is what the terms and conditions say. Well how about your staff learn about the terms and conditions and don’t lie to customers by giving them false information. Would never buy from this company again.

Product Quality
1/5
Customer Service
1/5
Sleepy's
Sleepy's T.Sleepy's
J F.
J F.Greater Melbourne (Inner), VIC
  • Verified

Service is hugely lacking, product not great.

published
Product Quality
2/5
Customer Service
1/5
Sleepy's
Sleepy's T.Sleepy's
Sue
SueToowoomba
  • 3 reviews
  • 4 likes

Don't go near

published

I have put in a warranty claim on a faulty mattress. At no stage did the store provide any assistance and even doubted that anything was wrong with the mattress. Sleepys is in breach of consumer law as they do not offer refunds for faulty products - only a repair or replace. Communication between Sleepys and mattress manufacturer Sleepmaker was non-existent. Also avoid all Sleepmaker mattresses as the company will not find fault with an obviously faulty product. Nor do they provide proof of their claim via photos.

Sleepy's
Sleepy's T.Sleepy's

Other Bedding Shops

 
 

0.0
(1,234)
FRUSTRATED
FRUSTRATEDSydney, NSW
  • 3 reviews
  • 1 like

Bad customer service

published

Inconsiderate people in the office didn't care about my concerns, I purchased floor stock mattress 5 months ago and had issues, only to be told floor stock not covered under the 60 night return, but was informed by customer service in another country, I was misinformed by staff on another issue and they need to resolve it, but have had no call back only emails. Sleepy advising they will not replace the mattress but they will collect it to inspect the issue... NOT Good, they offered a loan mattress, No thank you.
I have stopped contacting them due to too many stresses over this, but I will never recommend them to anyone else.

Sleepy's
Sleepy's T.Sleepy's
Bedding Shops

Find out how Sleepy's compares to other Bedding Shops

Know better, choose better.

Compare all
  • Verified

Poor workmanship

published
Coasty
Coasty
Coasty
Coasty
Sleepy's
Sleepy's T.Sleepy's

Hi Coasty, I know that our team here are working with the Manufacturer to find an agreeable solution for everyone. Thank you for keeping us updated, if you have any questions, please continue to talk to our customer service team.
The Sleepy's Team

Samantha Eason
Samantha EasonAU
  • 2 reviews
  • 1 like
  • Verified

Disgusting!

published
Sleepy's
Sleepy's T.Sleepy's

Other Bedding Shops

 
 

0.0
(1,234)
The Hink
The Hinkcanberra
  • 3 reviews
  • 6 likes

Adjustible bed and matress warranty

published
Sleepy's
Sleepy's T.Sleepy's
The Hink
The Hink
Sleepy's
Sleepy's T.Sleepy's

Dear The Hink, it our desire to improve the communication and your current experience. To that end, we have responded in detail to your reply email and if you have any further questions, please do not hesitate to ask.
The Sleepy's Team

Bedding Shops

Find out how Sleepy's compares to other Bedding Shops

Know better, choose better.

Compare all
Tmiller1079
Tmiller1079Metropolitan Adelaide, SA
  • 13 reviews
  • 16 likes
  • Verified

Do Not Buy From Sleepy's

published
Sleepy's
Sleepy's T.Sleepy's
ann
annSydney, NSW
  • 3 reviews
  • 1 like

Cunning salesman

published
Product Quality
1/5
Customer Service
1/5
Sleepy's
Sleepy's T.Sleepy's
ann
ann
ann
ann

i have tried calling your customer service number on website but have not been able to get through. can you get him to call me instead or give me the direct line to call please?

Amanda C
Amanda CSouth East Queensland, QLD
  • 4 reviews
  • 4 likes
  • Verified

WORST experience of my life

published
Sleepy's
Sleepy's T.Sleepy's
Page 1 of 2

Questions & Answers

Ras
Rasasked

Reviews on chiro aspect luxury mattress

No answers
Kym
Kymasked

Hi I purchased a contempo eternity mattress on the 8/6/2016 and it has collapsed on one side is there a warranty on this product?

1 answer
Sleepy's
Sleepy's T.Sleepy's

Hi Kym,
Sleepy's Contempo Eternity mattress comes with a 10 year warranty which will cover the issue as you have outlined. Please contact the store you purchased this from or email info@sleepys.com.au with your full name and address so our customer service team can assist.
The Sleepy's Team

Lisa
Lisaasked

Has anyone had any advise to give on sleepys contempt tranquility mattress?

3 answers
Watson
Watson

Hi Lisa

My advice to you is don't purchase any sleepmaker product, look for a alternative product. Shopping at Sleepies is a bit like buying a second hand car, they say it has a warranty and u can return within 60 days if u are not happy. After that time, when the matrsss has sagged, they are just like the car salesman, totally not interested. My tip, spend your money else where. Good luck with it all

Amanda C
Amanda C

Hey Lisa

I don't know anything about this mattress - but I do know the '60 day sleep guarantee' is not true. Good Luck.

Amy Simpson
Amy Simpson

Hey Lisa, the mattress is made by the company Crown not sleepmaker like that person said. I just bought that mattress from Sleepys and it is very comfortable.

See all Sleepy's questions

Get an answer from our members and Sleepy's representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.