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Smart Cases

Smart Cases

4.3 from 337 reviews · View Statistics
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Reviews

3.9
8 reviews
5
(5)
4
(1)
3
(0)
2
(0)
1
(2)
  • Product Quality
    3.2 (6)
  • Return Claim MadeYes (7) · No (1)
  • Warranty Claim MadeYes (8) · No
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Reviewer Photos & Videos

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John
JohnSydney, NSW

Excellent customer service

published

Reliable, honest & prompt retailer.
I Ordered & took delivery of a HDMI Switch. Unfortunately due to a manufacturer’s packaging issue, it was missing a cable to allow the remote to work BUT the switch is still operating- just have to press a push button to change HDMI inputs.
When I notified SMARTCASES, they gave me a full refund & thanked me for bringing this to their attention- no questions asked.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Dodgy company

published

Got sent a case for my Samsung S22 but it was the wrong size. Far too big. I have messaged them asking for a refund. Have not received any reply from them. Wouldn't recommend using smart cases if you value your money

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Very fast customer service

published

The screen protector was heavily damaged upon arrival, however I was contacted and refunded within a day of raising the issue.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Joe
JoeGreater Melbourne (Inner), VIC

Replaced watch

published

They keep there word and replaced the faulty watch geart work every happy thanks smart cases my son was happy with replaced watch

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Awesome customer service.

published

Received phone screen saver cover which had been cracked during transport.
SmartCases sent out a well packaged replacement.
Awesome customer service.
I have purchased previously from SmartCases which led me to purchase again.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedNokia 4.2 screen protector
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Nick L
Nick LMelbourne

Honest with integrity

published

Smart cases is very honest company they have integrity. I had a problem with a product the gave me a full refund.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Great service

published

We purchased a TV remote which was fair quality but faulty, however the quality matched the price. Seller was very quick to offer replacement or refund. Very good service

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Related Articles

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In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Dan
DanSouth East Queensland, QLD

Terrible customer service

published

I ordered an iPad mini case with a bluetooth keyboard on the 26/12/20.
After 4 months of use, the keyboard suddenly stopped working.
I have sent 5 emails to the company asking for an exchange of the keyboard and have received no reply.
I will never buy from this company again.
Having worked in retail, this is terrible customer service.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPad Mini 4 Wireless Bluetooth Keyboard Case, Folio Leather Smart Stand Cover
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Questions & Answers

Bibek D.
Bibek D.asked

I ordered iphone xs max case and tempered glass but its been week i didnt get confirmation email and nothing . I felt like its an scam.

1 answer
Michelle S.
Michelle S.

Have you tried emailing them? smartcasesauptyltd@gmail.com

Stephen P.
Stephen P.asked

got the rong case for my phone can i return it and get the right one

No answers
Jennie
Jennieasked

After reading how so many people have had problems with this company i am worried now that i have ordered if it will turn up and be what i ordered, and there is no con5act for this company. All genuine companys have a contact phone number.

4 answers
Elham
Elham
Jennie
Jennie

Thank you for replying, I'm going to try to cancel my order, if I can't and I don't receive my goods within 7to 10 days I'll go to the consumer watch dogs and report the company,

Rene V.
Rene V.
See all Smart Cases questions

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