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Smart Cases

Smart Cases

4.3 from 342 reviews · View Statistics
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Reviews

4.4
79 reviews
  • Product Quality
    4.2 (60)
  • Return Claim MadeYes (79) · No
  • Warranty Claim MadeYes (7) · No (68)
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Very communicative

published

Helped alot with an issue we had and it was resolved so smoothly! Was very grateful for this service as the purchase was a gift

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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John
JohnSydney, NSW

Excellent customer service

published

Reliable, honest & prompt retailer.
I Ordered & took delivery of a HDMI Switch. Unfortunately due to a manufacturer’s packaging issue, it was missing a cable to allow the remote to work BUT the switch is still operating- just have to press a push button to change HDMI inputs.
When I notified SMARTCASES, they gave me a full refund & thanked me for bringing this to their attention- no questions asked.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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VL33
VL33Sydney, NSW

Excellent customer service.

published

It's easy to contact with the team. I am happy that the team responded promptly and friendly. Would recommend it.

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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kim
kimSydney, NSW

Poor product and service

published

Trying to contact them is a nightmare. Product tarnished after first use. Can not get them to look my order up via my surname. Never use this company!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Excellent Customer Service

published

I purchased a case - found the website easy to navigate and find what I wanted. I did however make an error in my order which I only discovered on receipt of product - Smartcases were excellent sending me a replacement immediately and arranging for me to return incorrect product for free - excellent considering the error was mine. Very happy with the product I received - can highly recommend Smartcases for their service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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No problem exchanging

published

Great service, received the wrong size and Smart Cases went out of their way to help solve the issue. Waiting patiently for my return package.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Dodgy company

published

Got sent a case for my Samsung S22 but it was the wrong size. Far too big. I have messaged them asking for a refund. Have not received any reply from them. Wouldn't recommend using smart cases if you value your money

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Tanya
TanyaGreater Melbourne (Metropolitan), VIC

Quick delivery and great service

published

I ordered a watch band and even though the incorrect colour was sent, they promptly sent the correct one without an issue and the incorrect one was returned to them in the same envelope as they instructed. The delivery is very quick. Thank you!

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Very fast customer service

published

The screen protector was heavily damaged upon arrival, however I was contacted and refunded within a day of raising the issue.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
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Nick
NickSouth East Queensland, QLD

Very responsive and helpful company to buy from.

published

When I ordered the case and protector for my phone and it turned out to be the wrong size they were happy to give me a refund even though I made the mistake of ordering the wrong size.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Joe
JoeGreater Melbourne (Inner), VIC

Replaced watch

published

They keep there word and replaced the faulty watch geart work every happy thanks smart cases my son was happy with replaced watch

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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HowardG
HowardGSouthwest, VIC
  • 7 reviews
  • 1 like

Faulty product replaced very quickly

published

I had no trouble ordering what I wanted online, however the product turned out to be faulty.
So using the online form to contact Smart Cases, to mention the problem, I had an email response very quickly.
After several further emails to diagnose the problem, it was agreed to send a replacement.
The item arrived very quickly indeed, consequently I have been very impressed with the service.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Darren Z.
Darren Z.Eyre Peninsula, SA

Excellent service and very prompt

published

Good product at a reasonable price. I received the wrong cover first but exchange was processed without question. Best check model numbers of device carefully before ordering.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Nick L
Nick LMelbourne

Honest with integrity

published

Smart cases is very honest company they have integrity. I had a problem with a product the gave me a full refund.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Alice Siu
Alice SiuGreater Melbourne (Inner), VIC

They are perfect will recommend them and purchase them again

published

I purchased the wrong item, they reply quick and guide me for return and send me the right one. I am very appreciate of their service

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Questions & Answers

Bibek D.
Bibek D.asked

I ordered iphone xs max case and tempered glass but its been week i didnt get confirmation email and nothing . I felt like its an scam.

1 answer
Michelle S.
Michelle S.

Have you tried emailing them? smartcasesauptyltd@gmail.com

Stephen P.
Stephen P.asked

got the rong case for my phone can i return it and get the right one

No answers
Jennie
Jennieasked

After reading how so many people have had problems with this company i am worried now that i have ordered if it will turn up and be what i ordered, and there is no con5act for this company. All genuine companys have a contact phone number.

4 answers
Elham
Elham
Jennie
Jennie

Thank you for replying, I'm going to try to cancel my order, if I can't and I don't receive my goods within 7to 10 days I'll go to the consumer watch dogs and report the company,

Rene V.
Rene V.
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