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Helped alot with an issue we had and it was resolved so smoothly! Was very grateful for this service as the purchase was a gift
Excellent customer service
Reliable, honest & prompt retailer.
I Ordered & took delivery of a HDMI Switch. Unfortunately due to a manufacturer’s packaging issue, it was missing a cable to allow the remote to work BUT the switch is still operating- just have to press a push button to change HDMI inputs.
When I notified SMARTCASES, they gave me a full refund & thanked me for bringing this to their attention- no questions asked.
Excellent customer service.
It's easy to contact with the team. I am happy that the team responded promptly and friendly. Would recommend it.
Poor product and service
Trying to contact them is a nightmare. Product tarnished after first use. Can not get them to look my order up via my surname. Never use this company!
Excellent Customer Service
I purchased a case - found the website easy to navigate and find what I wanted. I did however make an error in my order which I only discovered on receipt of product - Smartcases were excellent sending me a replacement immediately and arranging for me to return incorrect product for free - excellent considering the error was mine. Very happy with the product I received - can highly recommend Smartcases for their service.
No problem exchanging
Great service, received the wrong size and Smart Cases went out of their way to help solve the issue. Waiting patiently for my return package.
Got sent a case for my Samsung S22 but it was the wrong size. Far too big. I have messaged them asking for a refund. Have not received any reply from them. Wouldn't recommend using smart cases if you value your money
Quick delivery and great service
I ordered a watch band and even though the incorrect colour was sent, they promptly sent the correct one without an issue and the incorrect one was returned to them in the same envelope as they instructed. The delivery is very quick. Thank you!
Very fast customer service
The screen protector was heavily damaged upon arrival, however I was contacted and refunded within a day of raising the issue.
Very responsive and helpful company to buy from.
When I ordered the case and protector for my phone and it turned out to be the wrong size they were happy to give me a refund even though I made the mistake of ordering the wrong size.
They keep there word and replaced the faulty watch geart work every happy thanks smart cases my son was happy with replaced watch
Faulty product replaced very quickly
I had no trouble ordering what I wanted online, however the product turned out to be faulty.
So using the online form to contact Smart Cases, to mention the problem, I had an email response very quickly.
After several further emails to diagnose the problem, it was agreed to send a replacement.
The item arrived very quickly indeed, consequently I have been very impressed with the service.
Excellent service and very prompt
Good product at a reasonable price. I received the wrong cover first but exchange was processed without question. Best check model numbers of device carefully before ordering.
Honest with integrity
Smart cases is very honest company they have integrity. I had a problem with a product the gave me a full refund.
They are perfect will recommend them and purchase them again
I purchased the wrong item, they reply quick and guide me for return and send me the right one. I am very appreciate of their service
Questions & Answers
I ordered iphone xs max case and tempered glass but its been week i didnt get confirmation email and nothing . I felt like its an scam.
Have you tried emailing them? email@example.com
got the rong case for my phone can i return it and get the right one
After reading how so many people have had problems with this company i am worried now that i have ordered if it will turn up and be what i ordered, and there is no con5act for this company. All genuine companys have a contact phone number.
Unfortunately Jenny, to this day I never received a reply to my emails. I'm stuck with the products fearing that if I return them by mail, they will never send me anything back, It seems I have alread...y lost my money. I hope your experience with this company is a better one. I just don't understand why don't they care about their reputation.. very weird.
Thank you for replying, I'm going to try to cancel my order, if I can't and I don't receive my goods within 7to 10 days I'll go to the consumer watch dogs and report the company,
Hello Jenny, I have been sent the wrong case also and after contacting them via e-mail I was instructed to return it to them for a full refund as they apparently did not have the case I ordered.
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