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Smart Cases

Smart Cases

4.3 from 343 reviews · View Statistics
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Reviews

  • Product Quality
    1.2 (31)
  • Return Claim MadeYes (9) · No (29)
  • Warranty Claim MadeYes (2) · No (36)
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kim
kimSydney, NSW

Poor product and service

published

Trying to contact them is a nightmare. Product tarnished after first use. Can not get them to look my order up via my surname. Never use this company!

Product Quality
1/5
Incentivised Review No
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Lisa
LisaLaunceston, TAS

Disappointed

published

Not satisfied at all, finally arrived after nearly 3 weeks. Picked my item up from local post office, even though box had fragile both my screen protectors were broken and the colour of my iPad was supposed to be pink and it’s purple( I don’t like purple).

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Product Quality
1/5
Incentivised Review No
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Bailey
BaileySydney, NSW

Don’t trust this company

published

Ordered product was never delivered and emails were never responded to, total waste of money and very disappointing. I wonder if it even exists

Incentivised Review No
Product PurchasedApple Wireless Keyboard
Bailey
Bailey

And just to update, a product did eventually arrive but it was completely the wrong item!

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Dodgy company

published

Got sent a case for my Samsung S22 but it was the wrong size. Far too big. I have messaged them asking for a refund. Have not received any reply from them. Wouldn't recommend using smart cases if you value your money

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Product Quality
1/5
Incentivised Review No
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Horrible service

published

Worse customer service ever! Send 2 wrong cases (one for wrong phone). Then took 2 months for the refund to be received, in which time they claimed they had processed it so I must have received it. Such a frustrating experience all round.

Incentivised Review No
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Disappointed
DisappointedSydney Surrounds, NSW

Sent me the incorrect phone case twice

published

The first time they sent an incorrect phone case, I emailed them to let them know and they responded quickly and promised to send the correct one. Honest mistake.
However, the second time they sent me the incorrect phone, I no longer was interested in receiving a phone case from this website.
Needless to say, I was very disappointed and I would like a full refund issued.

Product Quality
3/5
Incentivised Review No
Warranty Claim MadeNo
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Linda
LindaFar North Queensland, QLD

Been waiting almost 7 weeks and keep being given false tracking numbers, thinking this site is a scam.

published

Totally dissatisfied, still have not received order. It is now going on 7 weeks, keep being giver false tracking numbers.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Pinks3
Pinks3AU
  • 9 reviews
  • 8 likes

Avoid at all cost!

published

Useless - order took about a month to get here and when it finally arrived it was the wrong case. Don't waste your time and money with these cowboys!!

Product Quality
1/5
Incentivised Review No
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Not happy
Not happyHunter Region, NSW

NOT HAPPY

published

Sent wrong order and won't answer emails not happy!! We got your money ha ha
The phone case you sent was full of ants and ants eggs

Incentivised Review No
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fun g.
fun g.Peel, WA

Terrible customer service

published

Ordered a case for phone and after a week of paying for it I still had no email to say it was sent. I emailed and sent an enquiry through their sites and still no answer.

I had to email a 3rd time and ask them to answer or I will cancel the transaction through the bank. Finally got a response saying it had been sent. I asked for tracking number and never received an answer.

I received the case a week later and the plastic insert had come unstuck within a day of receiving it.

I emailed them advising them and no answer.

Won't be using them again.

Bad product and bad service.

Product Quality
1/5
Incentivised Review No
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google i.
google i.
  • 3 reviews
  • 5 likes

Should've just bought it from aliexpress

published

Bought "Baseus BA01 USB Bluetooth Adapter Aux" was told to find my original envelope and write RTS (I.e return to sender) and put it in a red mailbox this trick doesn't work, i bought a cheap fake battery charger years ago on ebay for $10 was told to write "return to sender" and put it in the mailbox and it didnt work

Was given back to me repeatedly

Product Quality
1/5
Incentivised Review No
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Useless phone case

published

Can't pull the drop proof cases apart to put the phone in, biggest waste of money. Now I have a case I can't use

Product Quality
1/5
Incentivised Review No
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Samantha
SamanthaVictoria
  • 2 reviews

So disappointed in no reply from the business weeks later on missing product

published

The products that were not missing from my package seem good it's just that you cannot get a reply from anyone from this business in regards to the missing product
This I am not happy with at all I've paid for this product yet it's missing.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Mateusz S.
Mateusz S.South East Queensland, QLD

SCAMMMM

published

I ordered 2 cases, after 2 weeks nothing has arrived. I wrote mails but no response. It is a SCAM. Beware

Product Quality
1/5
Incentivised Review No
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Juliet M.
Juliet M.South East Queensland, QLD
  • 2 reviews

Samsung tab a8

published

Ordered a new case for my new Samsung tab a8 ordered a case for a tab a8 and isn't even the same size. What a waste or time and money.

Incentivised Review No
Product PurchasedSamsung Galaxy Tab A 8.0"
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Page 1 of 3

Questions & Answers

Bibek D.
Bibek D.asked

I ordered iphone xs max case and tempered glass but its been week i didnt get confirmation email and nothing . I felt like its an scam.

1 answer
Michelle S.
Michelle S.

Have you tried emailing them? smartcasesauptyltd@gmail.com

Stephen P.
Stephen P.asked

got the rong case for my phone can i return it and get the right one

No answers
Jennie
Jennieasked

After reading how so many people have had problems with this company i am worried now that i have ordered if it will turn up and be what i ordered, and there is no con5act for this company. All genuine companys have a contact phone number.

4 answers
Elham
Elham
Jennie
Jennie

Thank you for replying, I'm going to try to cancel my order, if I can't and I don't receive my goods within 7to 10 days I'll go to the consumer watch dogs and report the company,

Rene V.
Rene V.
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