Reviewer Photos & Videos
Poor product and service
Trying to contact them is a nightmare. Product tarnished after first use. Can not get them to look my order up via my surname. Never use this company!
Not satisfied at all, finally arrived after nearly 3 weeks. Picked my item up from local post office, even though box had fragile both my screen protectors were broken and the colour of my iPad was supposed to be pink and it’s purple( I don’t like purple).
Don’t trust this company
Ordered product was never delivered and emails were never responded to, total waste of money and very disappointing. I wonder if it even exists
Got sent a case for my Samsung S22 but it was the wrong size. Far too big. I have messaged them asking for a refund. Have not received any reply from them. Wouldn't recommend using smart cases if you value your money
Worse customer service ever! Send 2 wrong cases (one for wrong phone). Then took 2 months for the refund to be received, in which time they claimed they had processed it so I must have received it. Such a frustrating experience all round.
Sent me the incorrect phone case twice
The first time they sent an incorrect phone case, I emailed them to let them know and they responded quickly and promised to send the correct one. Honest mistake.
However, the second time they sent me the incorrect phone, I no longer was interested in receiving a phone case from this website.
Needless to say, I was very disappointed and I would like a full refund issued.
Been waiting almost 7 weeks and keep being given false tracking numbers, thinking this site is a scam.
Totally dissatisfied, still have not received order. It is now going on 7 weeks, keep being giver false tracking numbers.
Avoid at all cost!
Useless - order took about a month to get here and when it finally arrived it was the wrong case. Don't waste your time and money with these cowboys!!
Sent wrong order and won't answer emails not happy!! We got your money ha ha
The phone case you sent was full of ants and ants eggs
Terrible customer service
Ordered a case for phone and after a week of paying for it I still had no email to say it was sent. I emailed and sent an enquiry through their sites and still no answer.
I had to email a 3rd time and ask them to answer or I will cancel the transaction through the bank. Finally got a response saying it had been sent. I asked for tracking number and never received an answer.
I received the case a week later and the plastic insert had come unstuck within a day of receiving it.
I emailed them advising them and no answer.
Won't be using them again.
Bad product and bad service.
Should've just bought it from aliexpress
Bought "Baseus BA01 USB Bluetooth Adapter Aux" was told to find my original envelope and write RTS (I.e return to sender) and put it in a red mailbox this trick doesn't work, i bought a cheap fake battery charger years ago on ebay for $10 was told to write "return to sender" and put it in the mailbox and it didnt work
Was given back to me repeatedly
Useless phone case
Can't pull the drop proof cases apart to put the phone in, biggest waste of money. Now I have a case I can't use
So disappointed in no reply from the business weeks later on missing product
The products that were not missing from my package seem good it's just that you cannot get a reply from anyone from this business in regards to the missing product
This I am not happy with at all I've paid for this product yet it's missing.
I ordered 2 cases, after 2 weeks nothing has arrived. I wrote mails but no response. It is a SCAM. Beware
Samsung tab a8
Ordered a new case for my new Samsung tab a8 ordered a case for a tab a8 and isn't even the same size. What a waste or time and money.
Questions & Answers
I ordered iphone xs max case and tempered glass but its been week i didnt get confirmation email and nothing . I felt like its an scam.
Have you tried emailing them? firstname.lastname@example.org
got the rong case for my phone can i return it and get the right one
After reading how so many people have had problems with this company i am worried now that i have ordered if it will turn up and be what i ordered, and there is no con5act for this company. All genuine companys have a contact phone number.
Unfortunately Jenny, to this day I never received a reply to my emails. I'm stuck with the products fearing that if I return them by mail, they will never send me anything back, It seems I have alread...y lost my money. I hope your experience with this company is a better one. I just don't understand why don't they care about their reputation.. very weird.
Thank you for replying, I'm going to try to cancel my order, if I can't and I don't receive my goods within 7to 10 days I'll go to the consumer watch dogs and report the company,
Hello Jenny, I have been sent the wrong case also and after contacting them via e-mail I was instructed to return it to them for a full refund as they apparently did not have the case I ordered.