Customer service was good and responsive but a bit disappointed the package wasn't dispatched on the day I ordered, considering that I paid a premium for Express Post delivery. It was only after I followed up the next day that it was sent.
Ordered an s21 case and a Samsung charging brick last week, order wasn't delivered to my house but was sent to the post office without any notice (noticed it was at the post office using the tracking number), picked it up and was charged $4.70 more to pay at the counter because the "incorrect packaging" was used.
Other than that product quality is up to scratch for the price.
Questions & Answers
I ordered iphone xs max case and tempered glass but its been week i didnt get confirmation email and nothing . I felt like its an scam.
Have you tried emailing them? email@example.com
got the rong case for my phone can i return it and get the right one
After reading how so many people have had problems with this company i am worried now that i have ordered if it will turn up and be what i ordered, and there is no con5act for this company. All genuine companys have a contact phone number.
Unfortunately Jenny, to this day I never received a reply to my emails. I'm stuck with the products fearing that if I return them by mail, they will never send me anything back, It seems I have alread...y lost my money. I hope your experience with this company is a better one. I just don't understand why don't they care about their reputation.. very weird.
Thank you for replying, I'm going to try to cancel my order, if I can't and I don't receive my goods within 7to 10 days I'll go to the consumer watch dogs and report the company,
Hello Jenny, I have been sent the wrong case also and after contacting them via e-mail I was instructed to return it to them for a full refund as they apparently did not have the case I ordered.
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