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Smart Cases

Smart Cases

4.3 from 343 reviews · View Statistics
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Reviews

  • Product Quality
    4.2 (16)
  • Return Claim MadeYes (6) · No (10)
  • Warranty Claim MadeYes (1) · No (15)
Previous
Clear all
Next

The shock proof cases are AMAZING

published

I found on google looking for a shock proof case come across smart cases and thought I’d give them a try I am pretty satisfied with the case I received wouldn’t change it for the world

Product Quality
5/5
Incentivised Review No
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Uwe
UweSouth East Queensland, QLD

good result, confirmation would help

published

Was worried that I didn't receive confirmation email but responded to my contact query. Product arrived promptly and as ordered.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Mar
Mar
  • 2 reviews

Great customer service

published

Smart cases were really helpful. I purchased the tempered glass for my iPhone and the quality is very high standard and shipping was quick. Thanks guys

Product Quality
5/5
Incentivised Review No
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Bel
BelSouth East Queensland, QLD

Extremely helpful.

published

I placed my order, then realised I'd ordered a couple of wrong items. I emailed Smart Cases immediately, and they sorted it before it was shipped.
Then only 4-5 days after I placed my order, it arrived. Sadly, I can only give 4 stars, as one of my items was missing from the order. However, I have emailed Smart cases and they're sending the missing item immediately.

I must say, the site is easy to navigate, and ordering is super easy. Customer service is extremely prompt and so very patient and polite.
Thankyou Smart Cases.

Product Quality
5/5
Incentivised Review No
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Alice Siu
Alice SiuGreater Melbourne (Inner), VIC

They are perfect will recommend them and purchase them again

published

I purchased the wrong item, they reply quick and guide me for return and send me the right one. I am very appreciate of their service

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Judy
JudyPerth, WA

Efficient Service

published

The products are clearly displayed on the website & the Cyan Blue is a great colour. It would be helpful to have the weight of each case displayed so you know how much heavier your phone will be.

My phone case wallet was despatched promptly after placing the order. Three weeks later it had not arrived - either snail mail to WA or maybe the flooded train line on the Nullarbor. The company then quickly sent another phone with a tracking number. Both then arrived. The service was excellent overall. 2nd phone case returned to Sydney.

Product Quality
4/5
Incentivised Review No
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Jodie
JodieSouth East Queensland, QLD

Great customer service

published

The first case didn't arrive in the post, but they sent a second case with no issues. Easy communication, good customer service.

Product Quality
3/5
Incentivised Review No
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JulieReynolds
JulieReynolds
  • 2 reviews
  • Verified

Not what I needed but service was impeccable

published

I was unable to get the exact kind of case I needed and the one I received was not suitable. However to return it was easy and the help I received from the Smart Case people was excellent. Everything was accomplished very quickly. Email replies came quickly. I was very impressed with their standard of customer service. I would recommend this company if they have what you are looking for.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Gemma S.
Gemma S.Sydney Surrounds, NSW

Quick resolution to error

published

Great service. I had an incorrect case sent out by mistake and it was quickly rectified and the correct case sent out. No cost to return. Pleasure to deal with.

Product Quality
4/5
Incentivised Review No
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Alison
AlisonPerth, WA
  • 2 reviews

Communication was very prompt.

published

I ordered the wrong size tablet cover and Smart Cases were more than happy to resolve my issue in a timely and prompt manner. I was impressed at how easy it was to deal with them. I would definately order again from them in the future.

Product Quality
4/5
Incentivised Review No
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  • Verified

This services and site was easy

published

I purchased the wrong item the company were great at responding ,my experience was great thank you for your services

Incentivised Review No
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Great service

published

We purchased a TV remote which was fair quality but faulty, however the quality matched the price. Seller was very quick to offer replacement or refund. Very good service

Product Quality
2/5
Incentivised Review No
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Sue
SueSouth West, WA

Just what I ordered..

published

Very pleased with the new cover for my Nokia G20. I am sure it will be a lot safer now.
It arrived in good time too...thanks

Incentivised Review No
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Product was great but due to covid had a delay In delivery over worked postal service

published

Loads of range in products heaps of great quality products to choose from. Sent the wrong product first off hut made every effort to rectify the issue. Very professional

Product Quality
5/5
Incentivised Review No
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Michelle
MichelleSouth East Queensland, QLD

Be careful of free postage

published

Ordering was easy and the remote for our TV works perfectly BUT we had to pay extra to collect our parcel from the post office as they had under paid the postage as since there was no return address they couldn't collect it from the sender.

Product Quality
5/5
Incentivised Review No
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Questions & Answers

Bibek D.
Bibek D.asked

I ordered iphone xs max case and tempered glass but its been week i didnt get confirmation email and nothing . I felt like its an scam.

1 answer
Michelle S.
Michelle S.

Have you tried emailing them? smartcasesauptyltd@gmail.com

Stephen P.
Stephen P.asked

got the rong case for my phone can i return it and get the right one

No answers
Jennie
Jennieasked

After reading how so many people have had problems with this company i am worried now that i have ordered if it will turn up and be what i ordered, and there is no con5act for this company. All genuine companys have a contact phone number.

4 answers
Elham
Elham
Jennie
Jennie

Thank you for replying, I'm going to try to cancel my order, if I can't and I don't receive my goods within 7to 10 days I'll go to the consumer watch dogs and report the company,

Rene V.
Rene V.
See all Smart Cases questions

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