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Smart Energy Answers

Smart Energy Answers (page 2 of 7)

5.0 from 140 reviews

Reviews

5.0

140 reviews
5
(135)
4
(5)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.8 (88)
  • Product Quality
    4.9 (85)
  • Return Claim MadeYes (0) · No (97)
  • Customer Service
    4.9 (92)
  • Warranty Claim MadeYes (0) · No (97)
  • Purchase PriceA$8,579.05 (39)
  • Installation
    4.9 (88)
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Tom T

Tom T

  • 3 reviews

Great price and service

published

From sales to installation, to follow-up service and support, I can't fault this company. They were all supportive, informative and helpful. If you want solar, Smart Energy Answers is a professional company which is easy to deal with. Thanks.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size9.6 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

awesome

published

definitely recommend it. no issues at all. i am satisfied with the services. there should not be a 30 words limit. if the service is good then its good why do i have to write 30 words.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Brad Clark

Brad ClarkHunter Region, NSW

WOW how good is solar

published

Installed panels in a day, very helpful in explaining how everything works. There have been no issues since installation and the follow up from Smart Energy has been great.The best thing of all was when I got my first bill absolutely astonished at how much I saved

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
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Rogsmahn

RogsmahnSydney Surrounds, NSW

Absolutely love the new solar installation.

published

Installed promptly within a few weeks. Site visit done with walkdown and options explained clearly. Also regular follow-ups done until installation was completed. Also assisted in getting Energy company to change meter. Very happy

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG
System Size5 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Chris Griffiths

Chris GriffithsSydney, NSW

  • 2 reviews

Happy customer

published

Great team from start to finish knowledgeable and friendly nothing was to much trouble Couldn’t be happier 22 panels installed and working like a dream wouldn’t hesitate to recommend this company to anyone

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SolarEdge
System Size7.2 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Alex

AlexSydney, NSW

Very pleased with their pre-sales and installation service

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim panel and Fronius inverter.
System Size5.5 KW
Purchase PriceA$6,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
chezza

chezzaCentral West, NSW

Happy we chose Smart Energy Answers

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.4 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Christopher

ChristopherSydney, NSW

The best decision I ever made.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 27 x LG 345W Star Preformer Panels
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Catherine

CatherineSydney, NSW

Excellent.

published

I found the whole area of solar panels daunting!- what would be the best solution for me? Everything was explained - I still took my time but finally decided to go ahead with SEA. I am so very happy with this decision. The installation went ahead without a hitch and now I love looking at the app to see how much energy I am producing.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
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Loretta H.

Loretta H.Hunter Region, NSW

  • Verified customer

Installation assistance

published

A daunting level of technical information to swim through for anyone trying to navigate through getting solar panels, including which company to trust. This company had excellent pre-sales communication. The Installers left before I returned from work but I did eventually get assistance in setting up the emberpulse monitor from Ember Pulse directly, thanks Lana and numerous follow up calls from Sam at Smart Energy Answers. Both were polite, helpful and informative with lots of offers to contact them both personally which was very reassuring.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sungrow
System Size5 KW
Purchase PriceA$6,600.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Ivie

IvieMelbourne

  • 3 reviews

Solar installation - most satisfying experience!

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG Neon 2 350W
System Size5 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Bruce Mac

Bruce MacVictoria

All Aspects Covered

published

All went very well from the initial consultation and product selection to installation and commissioning of the system. Correspondence was thorough keeping me informed of the comprehensive process. This is a very professional team and I am more than happy to recommend them.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.25 KW
Purchase PriceA$6,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
william

williamGreater Melbourne (Outer), VIC

Excellent and reliable service

published

The installation of the solar panels were carried out on time , and with professionalism, the staff were very helpful and friendly, they were always willing to answer questions and giving advise. Definitely I would highly recommend Smart Energy Answers.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase PriceA$6,179.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Fantastic service and advice

published

I approached the purchase of solar panels with trepidation, but my experience of dealing with SEA was amazing from start to finish. I got great advice re system size and positioning. Everything went exactly as planned and everything was communicated well, so I knew what to expect the whole way. On the day of installation, the technicians were friendly and consultative the whole way. They had to split installation across 2 buildings, but managed to make a tricky installation very neat. Really impressed...

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size12 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Giatwan K.

Giatwan K.Greater Melbourne (Outer), VIC

Great solar company with excellent products and services

published

Best value for money among all other solar installers. The team was well qualified and very good communication thorough the panel installation process. I am very satisfied with the quality of product and service.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased REC 320W TP2 M
System Size6.4 KW
Purchase PriceA$7,700.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
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  • Verified customer

Quality service and result all through.

published

Great outcome. Open honest discussion and planning from the first contact to final installation. It seems quality product and outcome is priority. Our site is tricky with shade etc but it was carefully evaluated using satellite imagery and likely performance clearly spelt out. Installation workmanship faultless. Communication and follow up has been timely, helpful and effective, right down to organising metering with our power provider. We have not had to do anything other than provide authorisation.
A professional and easy operation from go to woe.

Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Q cell
System Size8.1 KW
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2 comments
Smart Energy Answers
DianneSmart Energy Answers
Geoff M.
Geoff M.

You are welcome. But can you correct my typo "woe should be whoe" There was no woe involved!
Geoff.

wends55

wends55Central West, NSW

Fantastic friendly honest service!

published

We were confused regarding solar panels! Angus was very clear in explaining everything to us. The installation, payment, follow up service, was to a very high standard. No hidden costs or misinformation! A good quality product! A professional and friendly team! Thank you

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Qcell
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Great service

published

They take their time to explain their recommendation to what size and system suits us and most importantly not make you feel like a fool when asking questions. There was no wait time between agreeing to the actual installation. The installation was fast and efficient. We are very happy. Highly recommend.

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Kevin in Sydney

Kevin in SydneySydney, NSW

A true full service energy partner

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG 350W
System Size15 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
David

DavidSydney, NSW

very happy with the service

published

I had a problem with our 10-year-old system and got a quote to remove and install a new larger system. Sam came and gave me some great advice as well as a competitive quote. I wanted a quality system, but the installation was also very important to me. The installation team were terrific and have done a great job. I am enjoying the free power as well as earning the money for the energy I am selling to the grid.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius inverter and Canadian Solar
System Size10 KW
Purchase PriceA$10,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Page 2 of 7
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Questions & Answers

Toni

Toniasked

No light on inverter

1 answer
Jo Bartley
Jo Bartley

How much for 10kw?

Raymond A.

Raymond A.asked

quate to get solar at home

No answers
Raymond A.

Raymond A.asked

prineed a qoate on solar

No answers

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