Great price and service
From sales to installation, to follow-up service and support, I can't fault this company. They were all supportive, informative and helpful. If you want solar, Smart Energy Answers is a professional company which is easy to deal with. Thanks.
WOW how good is solar
Installed panels in a day, very helpful in explaining how everything works. There have been no issues since installation and the follow up from Smart Energy has been great.The best thing of all was when I got my first bill absolutely astonished at how much I saved
Absolutely love the new solar installation.
Installed promptly within a few weeks. Site visit done with walkdown and options explained clearly. Also regular follow-ups done until installation was completed. Also assisted in getting Energy company to change meter. Very happy
Great team from start to finish knowledgeable and friendly nothing was to much trouble Couldn’t be happier 22 panels installed and working like a dream wouldn’t hesitate to recommend this company to anyone
Very pleased with their pre-sales and installation service
I like the flexible plan they have offered based on my budget (I am dealing with Daniel Kim, he is a great and knowledgable solar expert). The waiting for distribution's approval took a fair bit of time (around 2 weeks) but the installation is quick and solid. The electrician team (Duan) came over to install my solar are very polite and very receptive to my suggestion as to where the inverter and panel should be installed. The team did heaven and earth to place the inverter at the designated location, so thumb up to the professionalism and the ...can-do attitude! Despite a little hiccup during the meter change request with my electricity service provider (Origin), I have still very happy with the instant response from SEA whenever i am asking for post-sales assistance either via phone or email. All in all, I am very pleased that I picked SEA as my solar vendor. My solar package - 20 x Seraphim 3.15 + Fronius Primo 5 (include smart meter monitoring) - costed $6000 in total after rebate (Dec 2019).
Happy we chose Smart Energy Answers
After 4 months of trying to organise solar we finally decided to go with Smart Energy Answers and was so glad we did. From the moment we contacted them they made everything so easy and sent updates regularly. After the first contact I received an email explaining the installation process and contact numbers if I had questions. The company rings you at stages in the process to check if everything is ok. They went out of the way to make sure that that we understand the progress. From the delivery of the panels and equipment to the installation we...were keep informed. The installers were 4 very efficient young men that I was very happy with their work. The after sales service has been very supportive. Love the Emberpulse monitoring as we have become very aware of our electrical usage with the monitor flashing red if we are pulling power from the grid. I will be glad to recommend this company.
The best decision I ever made.
After many months of research I came to the conclusion that Smart energy answers was the company to go with.
From the begging meting with one of there consultants [ Ali Beydoun ] every thing was explained to detail
if I was not sure of something he would explain it again.
I have had fitted 9.36 kw system with back battery. 27 LG Star Performer panels. LG 9.8kw battery.
and 2x 5kw Solar Edge inverters.
The whole experience from start to finish was completed with absolutely no worries.
My previous bill was $1,069.42 and my last bill was $71.14 s...
I found the whole area of solar panels daunting!- what would be the best solution for me? Everything was explained - I still took my time but finally decided to go ahead with SEA. I am so very happy with this decision. The installation went ahead without a hitch and now I love looking at the app to see how much energy I am producing.
- Verified customer
A daunting level of technical information to swim through for anyone trying to navigate through getting solar panels, including which company to trust. This company had excellent pre-sales communication. The Installers left before I returned from work but I did eventually get assistance in setting up the emberpulse monitor from Ember Pulse directly, thanks Lana and numerous follow up calls from Sam at Smart Energy Answers. Both were polite, helpful and informative with lots of offers to contact them both personally which was very reassuring.
Solar installation - most satisfying experience!
I had 15 x LG 350 panels and the Solaredge inverter with optimisers installed in Eastern suburbs Victoria. I cannot recommend SEA highly enough for their responsiveness to queries, professional services and a hassle-free, expedient process for solar installation. After seeking quotes via the excellent Solarquotes platform, my contact with Firoz has been nothing short of outstanding. He worked tirelessly over a weekend to provide a quote that was revised several times, guided me in the process of securing the Vic solar rebate so that it was e...ffortless and demonstrated his expertise in addressing all my concerns. The team of installers led by Tony were punctual in attendance, efficient and professional in installation. Together , they - as well as my contact with their call centre and Finance dept - provided a customer experience second to none. From getting a quote, to installation, inspection and getting solar monitoring access ( Thanks Shane for working over the weekend), the process started on 15 Nov and was complete before Christmas. Highly recommended!
All Aspects Covered
All went very well from the initial consultation and product selection to installation and commissioning of the system. Correspondence was thorough keeping me informed of the comprehensive process. This is a very professional team and I am more than happy to recommend them.
Excellent and reliable service
The installation of the solar panels were carried out on time , and with professionalism, the staff were very helpful and friendly, they were always willing to answer questions and giving advise. Definitely I would highly recommend Smart Energy Answers.
Fantastic service and advice
I approached the purchase of solar panels with trepidation, but my experience of dealing with SEA was amazing from start to finish. I got great advice re system size and positioning. Everything went exactly as planned and everything was communicated well, so I knew what to expect the whole way. On the day of installation, the technicians were friendly and consultative the whole way. They had to split installation across 2 buildings, but managed to make a tricky installation very neat. Really impressed...
Great solar company with excellent products and services
Best value for money among all other solar installers. The team was well qualified and very good communication thorough the panel installation process. I am very satisfied with the quality of product and service.
- Verified customer
Quality service and result all through.
Great outcome. Open honest discussion and planning from the first contact to final installation. It seems quality product and outcome is priority. Our site is tricky with shade etc but it was carefully evaluated using satellite imagery and likely performance clearly spelt out. Installation workmanship faultless. Communication and follow up has been timely, helpful and effective, right down to organising metering with our power provider. We have not had to do anything other than provide authorisation.
A professional and easy operation from go to woe.
Fantastic friendly honest service!
We were confused regarding solar panels! Angus was very clear in explaining everything to us. The installation, payment, follow up service, was to a very high standard. No hidden costs or misinformation! A good quality product! A professional and friendly team! Thank you
They take their time to explain their recommendation to what size and system suits us and most importantly not make you feel like a fool when asking questions. There was no wait time between agreeing to the actual installation. The installation was fast and efficient. We are very happy. Highly recommend.
A true full service energy partner
The consumer home solar journey can be difficult to say the least with many options, opinions and a broad range of advice. I always do my own research to validate advice and was shocked to discover the bloated pricing and poorly spec'd, cheap, flaky equipment I was being offered from "shonky" operators trying to make a quick buck. When I met the representative from Smart Energy Answers, I immediately noticed the customer outcome focus to solar energy solutions. There was no sales pressure, no special deals to try to close a deal as soon as poss...ible. Solar and batteries is a significant investment and I always felt like they were respectful of that. When it came to installation day, the team were efficient and professional. The system was complex including a battery and optimisers on all LG panes. The team took their time to ensure they got it right with regular consultation to ensure my expectations were being met. Cant recommend these guys enough, wish there were more of them out there.
very happy with the service
I had a problem with our 10-year-old system and got a quote to remove and install a new larger system. Sam came and gave me some great advice as well as a competitive quote. I wanted a quality system, but the installation was also very important to me. The installation team were terrific and have done a great job. I am enjoying the free power as well as earning the money for the energy I am selling to the grid.
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