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Smart Energy was Not so Smart for Us
We started in March 2020, after a period of phone calls to find out when the install was to happen meet with nothing. During a period of calls we were told that our quote was incorrect and there was a $400.00 short fall that we needed to pay.
On the 30th Nov2020 our power company was told that the solar panels were installed and they were ready for the next step. On January 2021 we were told that the delay was due to government regulations.
In May 2021 a person door nocking from Smart Energy wanting to fit solar panels, we explained our probl...
The sales pitch
The salesman said one thing what we got was another
I had to unload two Jobs 42 panels myself into my backyard
Was told I was getting a fronious inverter but got a different one
Was told the job would have to be cancelled if I did not want the inverter offered because the application was lodged with the retailer
I reluctantly accepted the alternative as I already organised time off work and the salesman said this was a better system third best in the world.
I was told that I would not pay anything at least two months after the smart meter...
Cold call rang me a few weeks ago. Told them I was renting. Rang me again today. He said that they had sent me an info pack and never heard back. I said that I'm not interested.
Proceeded to ask me in a condescending way "so you're not interested in renewable energy?"
I yet again told him I was in a rental and hung up. Rude and condescending sales people. Don't know how they got my number or why they "sent me an info pack" that I never received.
Twice now I have had a Smart Energy representative knock on my door completely disregarding the "Do Not Knock" sign I have displayed.
This is a clear breach of consumer rights as legislated by the Australian Competition and Consumer Commission.
On both occasions the Smart Energy Rep said they were working on behalf of the Government to provide cheap energy. This is clearly not true, Smart Energy is a private enterprise selling a product and do not represent the Government in any capacity.
Wish i had done it earlier.
I wish i had done this way earlier, bills have been a lot cheaper living at home with 2 disabled family members which means 3 people home almost 24/7, the solar will pay for it self very quickly for us,
The sales rep Robert Ford has been awesome, any question i have had he has been there to answer, and has been very knowledgeable on the best provider and what plan to take.
Friendly installers ,helpful and efficient hope product is of excellent quality and serve the purpose for years to come,thanks for your help.
A product review but no product purchased.
We had initial contact made by this company to our door and we were interested, so they arranged a time for their representative to meet with us. We had our meeting which was productive and the representative explained everything well. He offered two options to us and was going to email more details and check further pricing and we wanted to discuss things between ourselves over the next couple of days. The emails never arrived and our text message never answered. As this company is not local to our area and were only in the area for a few days..., I think they might have expected us to give the go-ahead straight away. Unfortunately it was a complete waste of our time and so that is why I have done this review. There was no follow up at all once we had our initial meeting.
Incredible Savings and product
We have had our Smart energy group solar panels installed for just over 12 months now.
We are so happy we installed solar as the savings to our electricity bill have been huge.
Go with smart energy u won’t be disappointed
Panels went up without a hitch and inverter placement was as I requested. System performing perfectly and above predicted energy yield
Review collected in partnership with Smart Energy Group
Everything has been great!
My experience with Smart Energy has been good, the installers were very helpful and explained everything to me. The system looks very neat and tidy, now just waiting for the result.
Glad I chose Smart Energy
I was nervous to finally get solar after hearing so many horror stories, however I needed a way to reduce my energy bills. I finally decided to go with Smart Energy and everything went so smoothly. All my questions were answered and the installation was quick and easy. Everything is looking good.
The installers did a great job without any problems. Can happily recommend them to others looking for solar. Thank You.
Review collected in partnership with Smart Energy Group
A fantastic team of guys arrived and it was awesome to watch them work as one to complete the job, the end result looks incredible 10 out of 10 thankyou.
Thank You Smart Energy
Thank you smart energy for great service great work and the contractor had done a great job, site was left neat and tidy very professional I can strongly recommend them, thank you.
Quick and simple
Simple experience, everything was explained in detail, quick and easy process. Dean our specialist was great to deal with. Very happy.
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|Category||Online Shops, Energy Providers and Solar Retailers|
|Solar Connection Type||Grid-Connected and Hybrid|
|Services Provided||Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer|
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