Smart Energy

Smart Energy

 Verified
Smart Energy
4.3

336 reviews

PositivevsNegative
82% · 27749 · 15%

Reviews

336 reviews
George L
George LSydney Surrounds, NSW
  Verified

this is a great product

great service from start to finish, excellent installation, excellent communication, my smart energy solar the installer was on time, only had the installation for less then one week but so far so good would recommend to anyone. Show details
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Jean
JeanCOLYTON2 posts
 
Product Quality
Carol F
Carol FMetropolitan Adelaide, SA
  Verified

Smart Energy

Was an all around great experience getting a battery from Smart Energy. Installers were super quick and when Harry came around he answered all questions we had. Show details
Nathan K
Nathan KSydney, NSW2 posts
  Verified

Best decision

Hayden was great to deal with, easy to understand and covered all bases, set us up with what we needed and did a great job Show details
Liz A.
Liz A.
  Verified

This makes a big difference

We were completely happy with the whole process and had all our questions answered. We noticed the drop in cost for supply, but cannot comment on that until we get our next bill Show details
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Anthony D
Anthony D
  Verified

Smart Energy

The service Jaiden provided was excellent he was able to answer all our questions and provided relevant information about our products Show details
Mathew H
Mathew H
  Verified

Time will tell

Salesperson was very knowledgeable of products just waiting to see if its worth it Show details
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David
DavidSouth East Queensland, QLD
  Verified

Making a Difference

So happy with our 6.3kw setup only took 3hrs - 4 hrs from start to finish, only had experienced dropout on day 2 but was back up and running with a phone call. Has been very reliable since. Talking with the wonderful Beth she is a pillar of knowledge and so helpful, she deserves 20/10 rating. Overall perfect experience. Show details
Michael W.
Michael W.Greater Melbourne (Inner), VIC2 posts
 
Value for Money
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Robert S.
Robert S.Mid North Coast, NSW
 

Definately not reccomended

We ordered this Battery system back in May and here we are in August and it is still not fully installed. It was supposed to be installed within 3 weeks NOT MONTHS. Install was canecelled on 4 occasions. We are less than impressed by your customer service.
We are sick of waiting for the install to be finalised. Calls and emails go unanswered. Terrible company to deal with. Monday we wil be going to fair trade. Show details
hayden
haydenNorthern Region, NSW
  Verified

Product Review - solar installation

Specialist Preston and installer Mark were fantastic to deal with, firstly very friendly and their knowledge and workmanship is 10 out of 10, cannot fault them.

Most of all is that Preston promised to check in on us after the install including monitoring our new smart energy battery system. Happy to say he has done this which is muchly appreciated.

Thank you Preston and Mark. Show details

NoleneShort
NoleneShort
  Verified

is good

love it can not live with out it love it Show details
Daniel V
Daniel VIllawarra, NSW
  Verified

very happy with smart energy and my new battery

I got the Alpha Smile5 13.3kwh battery and smart energy made the process very easy and simple. Now I have a solar and battery setup. I have also swapped my energy provider to Amber Electric so now I will be saving even more money on power and am very happy and thankful for smart energy for the battery install and provider recommendation. Show details
Anthany E
Anthany ECalwell 2905, ACT8 posts
 
Rhein Kaiya
Rhein KaiyaIllawarra, NSW
 
Glenn perentin
Glenn perentinSydney Surrounds, NSW2 posts
 

Most inept company we’ve ever encountered

$15000 system that doesn’t work!
Contact was made several times and they admitted that the system wasn’t working properly
Said they would be out by the end of the month
That was February 23
It’s now end July 23
Today an independent company was coming
Surprise surprise no one coming again!
We’re organising our own independent source
If it doesn’t work they can have it back and I can use the money for something that does work. Not impressed at all. Show details
Product Quality
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Dennis M.
Dennis M.Hunter Region, NSW
  Verified

New battery

We are very happy with the service we received from Bradley to sign us up for our new battery to keep our bills down Show details
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Michael F.
Michael F.Metropolitan Adelaide, SA3 posts
 

AWFUL

Terrible company. I have had a broken system for over 3 years and they still havent fixed it. Nor have they offered any compensation for the faulty system. They try to blame any one or anything when replying and try to make costumer look into fixing the items. My system almost burnt down my shed. Avoid like the plague! Show details
Mediha ANDERSON
Mediha ANDERSONMetropolitan Adelaide, SA2 posts
  Verified

New solar system

Harry our salesman certainly has the gift of the gab. He changed my opinion from a No to a yes. He was very thorough and not in a rush through the process.
The system was installed in due process and the installers were professional and left with no mess to clean up and how to use the app explained Show details
Nick Fowler
Nick Fowler
  Verified

Very thorough

With Patrick as our sales representative giving us the answers to all our questions, we were very comfortable buying our solar panels from this group. Installation went very well, on time and the communication from all parties was excellent. Show details
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Rates and Fees
Arthur Dudgeon
Arthur Dudgeon
  Verified

So far it's seems ok

Process was very good and solar panels installed in accurate time Show details
Bradley L.
Bradley L.3 posts
 

Over priced

Over priced compared to other companies and still get a massive electric bill not happy really not worth the money wish we never went ahead with it Show details
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Kew G.
Kew G.Central, TAS2 posts
  Verified

So good we did it twice!

We used Smart Energy for our solar installation on our first house and were so impressed that we called them the minute we brought our second house and asked them to install the same system. Alannah Beirne was our salesperson both times and we couldn't recommend her more highly. Show details
Tim Moylan
Tim MoylanIllawarra, NSW3 posts
  Verified

Great battery system for a family

Adam was very helpful in recommending a battery to suit our needs based off usage.
Whole process took a couple weeks and on day only couple of hours and it was up and running.
The affiliated app shows everything in real time to help you achieve the best savings.
Great for the planet and long term pocket. Show details
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josephine collins
josephine collinsMurrumbidgee Region, NSW
  Verified

So far So good

1 battery, extra 6 panels. It took the guys all day and they came vack the next day to doubke check everything, turn it all on and set up the app and show me how it works. I had 2 drop outs on the first day nothing since. I love watching the diagram and what is going back to the grid Show details
keith groves
keith grovesNorth-East, TAS
  Verified

Save while it’s sunny

Hi Nini,
thanks for working through the setting up of the app, you were terrific.
all involved in the process from sales to installation were very professional and polite.
Adam Rhys and Jack were terrific in the way they conducted themselves, very thorough with details and explained the process so we were able to understand.
The guys doing the installation, were very polite, we couldn’t rate them high enough, they were very tidy, leaving no mess behind and didn’t harm any of the wife’s garden that was pleasing.

Thanks everyone ✔️ Show details

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Marilyn
MarilynSydney, NSW3 posts
  Verified

great cant wait to to get results

My Solar system was in stalled without any problems. The time frame was 2 weeks. Show details
rona daniel
rona danielIllawarra, NSW
  Verified

Works well company wonderfully supportive all the way around

Battery installed. Arrived 8 am and finished by 2 pm. Helped to set up the app. Works great. Show details
Lillian D.
Lillian D.Wide Bay-Burnett, QLD5 posts
  Verified

Smart Energy Battery

The installation of the Battery system attended in a timely manner. The staff were very professional and friendly. I would recommend this company for being informative and communicating from start to completion. Show details
Marlene
Marlene3 posts
  Verified

Most efficient Technicians

Very happy with the service, especially the technicians, they saved the day. But overall, the job was let down by a lack of communication. Show details
Value for Money
Product Quality
colin byth
colin byth
  Verified

Good Job

Installers on the day worked efficiently and cleanly
Great team 100% Show details
Value for Money
Anthony Tennick
Anthony Tennick
  Verified

The install went very smooth and the installers were exceptionally professional

The panels are Q.MAXX-G4+ Series and are very stylish so they look good on the roof, the Inverter is Sungrow and is very small and stylish as well. Show details
Brent S.
Brent S.
  Verified

Very happy with my purchase

Very happy so far with my purchase, Liam set up the appointment with Luke and Luke was very knowledgable wth the appointment explaining the best options for our roof.

We were not expecting to agree to something on the spot but were happy to sign up and go with a 6.5Kw system with a Qcells battery also. Show details

Value for Money
Rates and Fees
Gary Law
Gary Law
 
Smart Energy
Smart Energy   DM   
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Michael Gunns
Michael Gunns
 

So far so good

Tj was good he explained everything to us thats why we brought the battery installer was good just waiting to bennifet from it Thankyou Show details
Dean
DeanSouth East Queensland, QLD
  Verified
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Barrybtec
Barrybtec10 posts
 
Smart Energy
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Chris Campbell
Chris CampbellNorthern Region, NSW2 posts
  Verified

Should be good once working properly

Great thank you for your help it was great services Show details
stephen barton
stephen bartonHunter Region, NSW
  Verified

Smart Energy Battery & solar top up

Had a battery and solar top up done by Zackery Bocking from Smart Energy, Was great in offering options and adjusting the plans to a suitable setup which worked for me. Installers turned up when expected and made the effort to provide an excellent service. Very happy with the install and final result. Show details
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Joe
JoeHunter Region, NSW2 posts
  Verified

Smart Energy

The whole process of making the decision to add a battery to our solar system to the installation & after sales follow up was super easy. Alex from Smart Energy had all the information to allow us to make an informed choice. No problems for Alex to answer our questions on the spot. Approval was super fast. Updates were provided via text. The guys who installed the battery were very professional & friendly. Show details
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