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Smart House Solar
4.8 from 445 reviews · View Statistics
Listing monitored by Smart House Solar

Pros

  • Superior solar panel installation

  • Knowledgeable, helpful staff

Reviews

  • Value for Money
    4.8 (340)
  • Product Quality
    4.7 (322)
  • Return Claim MadeYes (3) · No (347)
  • Customer Service
    4.8 (346)
  • Warranty Claim MadeYes · No (362)
  • Purchase Price$3,983.97
  • Timeliness
    4.7 (132)
  • Job Satisfaction
    4.7 (129)
  • Rates and Fees
    4.8 (126)
  • Installation
    4.8 (331)
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Vipul
VipulQueensland
  • 2 reviews

Very poor customer after service. DID not do the job properly still trying to do the paperwork after 3 months

published

Installation process was fast and easy but once the payments done no service and paperwork not done correctly. Customer service is horrible and agebts not willing to help or listen to the issue.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
3/5
Installation
3/5
Return Claim MadeNo
System Size9 KW
Panel Purchased Na
Warranty Claim MadeNo
Purchase Price$3,351.00
Smart House Solar
Amanda S.Smart House Solar
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ron
RonCentral Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

I cannot believe all these good reviews-Maybe I was just the unlucky one.

published

Unfortunately all I got was a list of dates Solar House couldn't meet, first told 4 weeks for the install, 4 weeks later I find out after I chased them, that they have no panels in stock, had no idea when they would receive any, there installer had so much work on they couldn't even give me a month of the install let alone a week.

Communication was poor, I phoned 4 times, got told they would contact me back, and of course nothing at all.

Appears Solar House promise the world and just cant deliver.

Value for Money
5/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Incentivised Review No
System Size10.3 KW
Warranty Claim MadeNo
Purchase Price$4,600.00
Smart House Solar
Amanda S.Smart House Solar
Jack
JackSouth East Queensland, QLD

Excellent result

published

The gentlemen who installed the panels were efficient, did an excellent job and left no mess.
My dealing with Smart House Solar was professional, the consultant provided information that was helpful and accurate.
From first inquiry to installation was one month.
Very pleased with the result.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Warranty Claim MadeNo
Smart House Solar
Amanda S.Smart House Solar

Great Job!!

published

Installation was smooth with no issues. The installers were excellent polite and tidy.
This is my second install by Smart House Solar and both installations were perfect.
I would recommend Smart House Solar to anyone

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$3,089.00
Smart House Solar
Amanda S.Smart House Solar
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Good Job

published

The Smart House Solar team was very helpful and did a good job on the installation, even fixing a few broken tiles while they were on my roof!
I have no problems recommended them to other people.

Value for Money
5/5
Product Quality
5/5
Incentivised Review No
Warranty Claim MadeNo
Smart House Solar
Amanda S.Smart House Solar

The workmanship was great.

published

The installation knew the layout really well and did a great job with the installation.
Good team.
Smart solar assisted in getting the installation done although there has been stock issues due to COVID

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$3,240.00
Smart House Solar
Amanda S.Smart House Solar
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Great service

published

Very easy no issues installers was very polite cleaned up after moved old panels no issues with the company would use them again if getting more solar very respectable very happy

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Smart House Solar
Amanda S.Smart House Solar
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Great service, good crew, easily obtain3d

published

From the inital call to install everything moved smoothly. Installers were professionals and the system was put in place in a timely fashion. after install company can be pushy for positive reviews.

Value for Money
4/5
Product Quality
4/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size10.3 KW
Warranty Claim MadeNo
Purchase Price$4,500.00
Smart House Solar
Amanda S.Smart House Solar

Excellent customer service

published

Very seamless process from the initial sales interaction to the installation, everyone was very knowledgable and friendly. The installation guys were quick and efficient, communicated well and cleaned up after themselves. Immediately afterwards, I was contacted to ensure the installation process went smoothly.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,200.00
Smart House Solar
Amanda S.Smart House Solar
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Roy Truscott
Roy TruscottNorth Queensland, QLD

no hassle installation from start to finish

published

Great service installing by Reece and team ,up and running in no time ,put inverter where i wanted inside the shed , very happy .Smart House Solar are helpfull and friendly to deal with ,Fiona matched quote ,also upgraded panels at no extra cost I can recomend SMART HOUSE SOLAR.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.66 KW
Warranty Claim MadeNo
Purchase Price$3,671.00
Smart House Solar
Amanda S.Smart House Solar
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Installer was a local with 20 years plus solar experience

published

I put in a large system, 15kw. The price was very competitive and the products were of a good standard, in fact I got a free upgrade of one of the best and most reliable panels due to a supply issue for the panels originally quoted for. My installer was excellent, very friendly and great at his job with his crew. I did Google him afterwards and discovered he has been installing solar for 20 years odd and is a well respected local electrian in Brisbane.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size15 KW
Warranty Claim MadeNo
Smart House Solar
Amanda S.Smart House Solar
Jamie Moussallem
Jamie MoussallemSouth East Queensland, QLD

Cant live without it

published

Installation process was very efficient friendly staff and on time. Worked very well to get my installation done and the work was perfect. Can’t fault them at all.
Very happy awesome

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Growatt
Warranty Claim MadeNo
Purchase Price$3,200.00
Smart House Solar
Amanda S.Smart House Solar
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NMA308
NMA308South East Queensland, QLD
  • 2 reviews
  • Verified

6.6kw Solar installation - Gold Coast

published

Brilliant Service, fantastic communication from start to finish, prompt service. Could not be happier installation. We obtained 4 - 5 seperate quotes & happy we went with Smart House Solar. Professional team.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Not sure
Warranty Claim MadeNo
Smart House Solar
Amanda S.Smart House Solar
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Amazing ..so happy I chose Smart house solar. The team were very reliable and communication always excellent.

published

The installation was super easy..the guys who came to install were really professional and got everything completed with expertise .they were friendly ,helpful and worked well .I definetly recommend this company to others .

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Suntech 370w mono
Warranty Claim MadeNo
Purchase Price$3,100.00
Smart House Solar
Amanda S.Smart House Solar

Very good work

published

The process was easy. We did'n have any problems with installation. Smart House Solar organize the whole process. We didn't have to do much, except to contact the property manager .

Value for Money
4/5
Product Quality
4/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$4,391.00
Smart House Solar
Amanda S.Smart House Solar
Page 1 of 10

Questions & Answers

Narelle R.
Narelle R.asked

What would you expect would be the output of your system. On a normal sunny day in kWh?

2 answers
Owen
Owen

Best I got was exactly 40kw for the day in laidley qpd

Eben V.
Eben V.

I would say on a normal sunny day, around 34kwh.

Customer
Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter
Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.

Get an answer from our members and Smart House Solar representatives

Details

Smart House Solar is a one-stop-shop for solar, from selling panels and inverters to setting you up with a CEC-accredited, licensed solar panel installer. They’ll also do everything in between, answering any questions that crop up through their team of solar experts.

Their residential solar options include a variety of options when it comes to total power output – 5.5kW, 6.6kW and 10kW. This caters to a range of household sizes.

When it comes to commercial solar, there are three options that offer powerful output for larger buildings – 20kW, 30kW and 50kW.

Points of praise for Smart House Solar:

  • Many reviewers attested that the solar panel installation couldn’t be faulted, and the technicians were knowledgeable and efficient.
  • The entire process from consultation to installation was often described as smooth and easy. This was often attributed to organised staff, prompt and timely service, and staff with integrity – including sales staff- who care about the quality of their work.

2021 ProductReview Awards logo

A 2021 ProductReview Award for Best Solar Panel Installer in QLD shines a bright light on Smart House Solar’s success. Top-performing scores were awarded for the company’s timeliness, and its outstanding installation of solar systems.

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected
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