Superior solar panel installation
Knowledgeable, helpful staff
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Very Poor customer service, no responses with issues, and installation causing leaks
Our house is leaking due to poor installtion on our roof. Reported issue with them many times and tried calls still no action taken at all. You can sell your product for saying you have 10 years craftsmanship guarantee but you can't never fullfill that promise. If anyone who is looking, please void.
Happy with smart house solar
Pearl S from Smart House Solar explained well and made it easier communication while I had trouble with inverters.It was great experience to have and I highly recommend anyone who are considering to install the solar system.
The reviewer stated that an incentive was offered for this review
smart house solar 6.6kw
dan and his crew are super friendly,they answered all my questions and are very knowledgeable with what they do,very happy with my solar panels...
An worthwile exercise
The whole excercise was easy from quote to installation. Unfortunately inverter was faulty but Smart House Solar quickly arranged for a speedy replacement and installed mext day after receipt.
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This company is really Good!!
My roof was not have enough space to put all panels on. The company was really honest to me. And refund 3 panels money.
Thank you very much .
Would recommend Smart House Solar
I am happy with my PV system because it is good quality, works well, and the after sales service has been prompt and professional too.
There were some issues hence the four stars, not five, but they were all resolved ultimately.
I think all of the issues stem from the fact that solar systems are actually quite complex with a lot of “moving parts” including choice and ordering of panels, the inverter, installation quality, connecting to a Smart Meter, dealing with Energex and local grid issues.
I believe most providers, including Smart H...ouse Solar, fall into the trap of telling the customer what they want to hear and how easy and smooth the move to Solar is going to be, and what great service they will provide. The reality is more complex than that, and so when things go wrong, the customer’s expectations which have been built up are naturally deflated. First I was told my order would be filled and installed within a week. Then after two weeks, and only after I chased them wondering why there was no update given what they had told me, I was told that in fact my system required some custom orders, and therefore would take a month after paying my deposit to source the right parts, which was fine if only I had not been told up front it would take a week.
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Questions & Answers
How much staff do you have? What are your office hours?
Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger
Hello Pieter Kruger,
Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.
We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.
Hoping to serve you again in the future.
Smart House Solar Team.
Get an answer from our members and Smart House Solar representatives
Smart House Solar is a one-stop-shop for solar, from selling panels and inverters to setting you up with a CEC-accredited, licensed solar panel installer. They’ll also do everything in between, answering any questions that crop up through their team of solar experts.
Their residential solar options include a variety of options when it comes to total power output – 5.5kW, 6.6kW and 10kW. This caters to a range of household sizes.
When it comes to commercial solar, there are three options that offer powerful output for larger buildings – 20kW, 30kW and 50kW.
Points of praise for Smart House Solar:
- Many reviewers attested that the solar panel installation couldn’t be faulted, and the technicians were knowledgeable and efficient.
- The entire process from consultation to installation was often described as smooth and easy. This was often attributed to organised staff, prompt and timely service, and staff with integrity – including sales staff- who care about the quality of their work.
A 2021 ProductReview Award for Best Solar Panel Installer in QLD shines a bright light on Smart House Solar’s success. Top-performing scores were awarded for the company’s timeliness, and its outstanding installation of solar systems.
|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||None|
|Solar Connection Type||Grid-Connected|
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