1 photo
Smart House Solar
4.8 from 445 reviews · View Statistics
Listing monitored by Smart House Solar

Pros

  • Superior solar panel installation

  • Knowledgeable, helpful staff

Reviews

4.0
6 reviews
5
(3)
4
(2)
3
(0)
2
(0)
1
(1)
  • Value for Money
    4.4 (5)
  • Product Quality
    4.4 (5)
  • Return Claim MadeYes (1) · No (5)
  • Customer Service
    4.0 (6)
  • Warranty Claim MadeYes (6) · No
  • Purchase Price$4,423.67
  • Timeliness
    4.3 (3)
  • Job Satisfaction
    3.8 (4)
  • Rates and Fees
    4.7 (3)
  • Installation
    4.2 (6)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail

Very Poor customer service, no responses with issues, and installation causing leaks

published

Our house is leaking due to poor installtion on our roof. Reported issue with them many times and tried calls still no action taken at all. You can sell your product for saying you have 10 years craftsmanship guarantee but you can't never fullfill that promise. If anyone who is looking, please void.

Trustworthiness
1/5
Customer Service
1/5
Job Satisfaction
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Smart House Solar
George W.Smart House Solar
Tha taw Plohtoo
Tha taw PlohtooSouth East Queensland, QLD

Happy with smart house solar

published

Pearl S from Smart House Solar explained well and made it easier communication while I had trouble with inverters.It was great experience to have and I highly recommend anyone who are considering to install the solar system.

Value for Money
3/5
Product Quality
2/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

riz
rizSouth East Queensland, QLD
  • 2 reviews
  • Verified

smart house solar 6.6kw

published

dan and his crew are super friendly,they answered all my questions and are very knowledgeable with what they do,very happy with my solar panels...

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased jinko 330
Warranty Claim MadeYes
Purchase Price$4,300.00
Smart House Solar
Smart House Solar.Smart House Solar
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Smart House Solar

Ron H.
Ron H.South East Queensland, QLD

An worthwile exercise

published

The whole excercise was easy from quote to installation. Unfortunately inverter was faulty but Smart House Solar quickly arranged for a speedy replacement and installed mext day after receipt.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.63 KW
Warranty Claim MadeYes
Purchase Price$2,971.00
Smart House Solar
Smart House Solar.Smart House Solar
Solar Panel Installers

Find out how Smart House Solar compares to other Solar Panel Installers

Know better, choose better.

Compare all
Wei
WeiSouth East Queensland, QLD
  • Verified

This company is really Good!!

published

My roof was not have enough space to put all panels on. The company was really honest to me. And refund 3 panels money.
Thank you very much .
Highly recommend.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Smart House Solar
Smart House Solar.Smart House Solar
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Smart House Solar

Alex Moriarty
Alex MoriartySouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Would recommend Smart House Solar

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Value for Money
4/5
Product Quality
5/5
Customer Service
4/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size7.2 KW
Panel Purchased REC 295w twin-peak series with 6kw Fronius inverter
Warranty Claim MadeYes
Purchase Price$6,000.00
Smart House Solar
Smart House Solar.Smart House Solar
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Smart House Solar

Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

Questions & Answers

Narelle R.
Narelle R.asked

What would you expect would be the output of your system. On a normal sunny day in kWh?

2 answers
Owen
Owen

Best I got was exactly 40kw for the day in laidley qpd

Eben V.
Eben V.

I would say on a normal sunny day, around 34kwh.

Customer
Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter
Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.

Get an answer from our members and Smart House Solar representatives

Details

Smart House Solar is a one-stop-shop for solar, from selling panels and inverters to setting you up with a CEC-accredited, licensed solar panel installer. They’ll also do everything in between, answering any questions that crop up through their team of solar experts.

Their residential solar options include a variety of options when it comes to total power output – 5.5kW, 6.6kW and 10kW. This caters to a range of household sizes.

When it comes to commercial solar, there are three options that offer powerful output for larger buildings – 20kW, 30kW and 50kW.

Points of praise for Smart House Solar:

  • Many reviewers attested that the solar panel installation couldn’t be faulted, and the technicians were knowledgeable and efficient.
  • The entire process from consultation to installation was often described as smooth and easy. This was often attributed to organised staff, prompt and timely service, and staff with integrity – including sales staff- who care about the quality of their work.

2021 ProductReview Awards logo

A 2021 ProductReview Award for Best Solar Panel Installer in QLD shines a bright light on Smart House Solar’s success. Top-performing scores were awarded for the company’s timeliness, and its outstanding installation of solar systems.

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected
Visit official website

Other Solar Panel Installers

Previous
Regen Power

Regen Power

4.9
(646)
Go Run Solar

Go Run Solar

5.0
(227)
Sync Energy

Sync Energy

4.9
(270)
Solarhub

Solarhub

4.9
(178)
Solar Miner

Solar Miner

4.7
(660)
GT Solar

GT Solar

5.0
(120)
Sunboost

Sunboost

4.6
(4,923)
Arise Solar

Arise Solar

4.5
(2,942)
Next
See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE