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Smart House Solar
4.8 from 445 reviews · View Statistics
Listing monitored by Smart House Solar

Pros

  • Superior solar panel installation

  • Knowledgeable, helpful staff

Reviews

4.0
4 reviews
5
(2)
4
(1)
3
(0)
2
(1)
1
(0)
  • Value for Money
    3.8 (4)
  • Product Quality
    3.5 (4)
  • Return Claim MadeYes (4) · No
  • Customer Service
    4.0 (4)
  • Warranty Claim MadeYes (1) · No (3)
  • Purchase Price$4,651.00
  • Timeliness
    4.0 (2)
  • Job Satisfaction
    3.3 (3)
  • Rates and Fees
    4.5 (2)
  • Installation
    3.8 (4)
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Reviewer Photos & Videos

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  • Verified

Very professional and amenable sales personnel. (Max Marrison)

published

Very efficient installation company. ( Apex Solar Townsville) Nil issues with either sales or installation. Would highly recommend a middle of the range system which I purchased but while it was only linked to the grid recently being one month after system installation I should advise potential customers living in the North Queensland region, to be prepared for a considerable wait time to allow for Ergon to do their job and simply change over the usage meter !!

Says something about lack of competition up in the Queensland tropics.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased Trina
Warranty Claim MadeNo
Purchase Price$4,651.00
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Review collected in partnership with Smart House Solar

Tha taw Plohtoo
Tha taw PlohtooSouth East Queensland, QLD

Happy with smart house solar

published

Pearl S from Smart House Solar explained well and made it easier communication while I had trouble with inverters.It was great experience to have and I highly recommend anyone who are considering to install the solar system.

Value for Money
3/5
Product Quality
2/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Return Claim MadeYes
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Pieter
PieterQueensland
  • 3 reviews
  • 3 likes

Not happy!!

published

Pieter—-answer on your response to my review yesterday! If your service is so good now after my fitting of solar panels, could you send a technician out to my house to do a inspection and report to you what he found wrong with the work that was done! The Energex electrician showed me the main meter box with the wiring job inside and said i should do something about it soon! The ball is in your court now! Regards Pieter Kruger
Nb. Could not answer on your support site!

Value for Money
3/5
Product Quality
3/5
Trustworthiness
2/5
Customer Service
2/5
Job Satisfaction
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Smart House Solar
Smart House Solar.Smart House Solar
customer_first_Vince
customer_first_VinceCentral Queensland, QLD
  • Verified

Excellent

published

The panel installation process was done in a professional manner. Everything have been done in a short of period efficiently. Thanks to Scott, Mitchell and Harry who make it happen

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Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Smart House Solar
Smart House Solar.Smart House Solar
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Review collected in partnership with Smart House Solar

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Questions & Answers

Narelle R.
Narelle R.asked

What would you expect would be the output of your system. On a normal sunny day in kWh?

2 answers
Owen
Owen

Best I got was exactly 40kw for the day in laidley qpd

Eben V.
Eben V.

I would say on a normal sunny day, around 34kwh.

Customer
Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter
Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.

Get an answer from our members and Smart House Solar representatives

Details

Smart House Solar is a one-stop-shop for solar, from selling panels and inverters to setting you up with a CEC-accredited, licensed solar panel installer. They’ll also do everything in between, answering any questions that crop up through their team of solar experts.

Their residential solar options include a variety of options when it comes to total power output – 5.5kW, 6.6kW and 10kW. This caters to a range of household sizes.

When it comes to commercial solar, there are three options that offer powerful output for larger buildings – 20kW, 30kW and 50kW.

Points of praise for Smart House Solar:

  • Many reviewers attested that the solar panel installation couldn’t be faulted, and the technicians were knowledgeable and efficient.
  • The entire process from consultation to installation was often described as smooth and easy. This was often attributed to organised staff, prompt and timely service, and staff with integrity – including sales staff- who care about the quality of their work.

2021 ProductReview Awards logo

A 2021 ProductReview Award for Best Solar Panel Installer in QLD shines a bright light on Smart House Solar’s success. Top-performing scores were awarded for the company’s timeliness, and its outstanding installation of solar systems.

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected
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