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Smart House Solar

Smart House Solar (page 2 of 5)

4.8 from 89 reviews

Reviews

Review distribution

5 star
69
4 star
19
3 star
1
2 star
0
1 star
0

Yiming F.

Yiming F.South East Queensland, QLD

  • Verified customer

Fast service, only 1 week from first talk to completed installation

published

Talked with 3/4 solar companies and really got tired with their marketing tricks they played to get you on the hook. Frank is honest, fair and transparent to the customer, he answered all the questions I concerned and elaborated the installation process step by step. I was surprised by their time management to get everything sorted out in just a week. Though there was a little frustration with the installation, the remediation they offered was still good and acceptable.

Value for Money
Product Quality
Customer Service
Installation
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Quality products from Professionals.

published

Spoke with Frank from SHS for a quote on 6.6Kw, after taking into consideration my requirement for quality products with extended warranties, he had all the gear in stock and installed on the roof within 2 weeks. Expected a high level of customer service and was not disappointed. Extremely professional team, with years of experience in the solar industry.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Bev

BevCentral Queensland, QLD

Great Service, Good Experience.

published

Communication was fairly good, always polite and informative. From the time we ordered the product to the day of installation was only about 2 weeks. Installers were friendly and tidy.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 315w Seraphin Mono Solar Panels
System Size6.6 KW
Purchase Price $3,649.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar
Brian

BrianSouth East Queensland, QLD

  • Verified customer

Upgraded from 5kw to 10kw it was so easy and QUICK

published

After contacting about 10 solar companies and discussing my requirements I found SHS extremely helpful and more importantly, very knowledgeable about the technical requirements, especially Frank Williams.
From the time of giving my deposit on Monday 5Aug I was told on Thursday 8Aug my installation was approved by Energex and be done on Tuesday 13Aug WOW.
The installer was fantastic the quality of workmanship A1 ( I have been an electrical engineer since 1974 now retired).
I must mention Sean who was my first contact very helpful and courteous.
Would highly recommended SHS, just tell them what you want and discuss it in detail with Sean and Frank and they will get you sorted. Good job guys.

Brian

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Riesen mono perc 315w
System Size10 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Matt

MattCentral Queensland, QLD

Works great.

published

All went smooth and on time. Good communication they the guys were easy to talk to. Had no issues they put a timer on my hot water system and upgraded the element all went smooth.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $4,500.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

  • Verified customer

-Great service ! Everything went to plan -

published

Install team were terrific - all went smoothly. We have had no issues at all with the whole process from start to finish.Has been a hassle free experience and we highly recommend Team Solar.

Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Shane

ShaneSouth East Queensland, QLD

  • 2 reviews

Great service, Great returns

published

Very quick service for installation. Very good installers and knowledgeable.

I have had the system installed for 7 months now and my last bill (July) with a pool $24. My bills have been up too $1100 before 30% discounts. The service has been outstanding. I have refferred 2 other friends to smart house solar and they are happy with the service.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $3,700.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

  • Verified customer

Excellent Service by Solar Technical Specialist Drake Johnson from Smart House Solar

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sungrow 3 phase
Purchase Price $3,500.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Dave

Dave

  • 2 reviews
  • Verified customer

So cheap

published

Very good price and service. I certainly hope the package works as stated, and time will tell if they honour their warranties and workmanship, because I have no idea how they can offer a 6.6kw package for such a low price.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Russ

RussFar North Queensland, QLD

  • Verified customer

Very efficient installation

published

The contractor contacted me ahead of time to make the appointment. Although this had to be delayed by one day due to arrival of the materials, it all went off without a hitch.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astroenergy
System Size6.6 KW
Purchase Price $4,000.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Good job

published

Installation done according to terms of contact. Follow up and update on time. Were available to answer questions on the day of installation. Job well done. Good customer service. Recommended

Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.4 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

Fast, Efficient and did exactly what was required.

published

Fast, Efficient and did exactly what was required.
Got got a good price and good warranty in less than 2 weeks, hoping for 10 years of free electricity,
Carl, Redland bay

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Dont know
System Size10 KW
Purchase Price $6,998.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review


C J Keyser

C J KeyserNorth Lakes

  • 2 reviews
  • Verified customer

Highly recommended. Good service, good price, one week from first contact to completed installation.

published

Very professional service. The whole process was seamless. Information, negotiations and quote provided in accurate and clear manner and on time. Very competitive price.
Installation completed on time, notwithstanding rainy weather. Friendly staff and very efficient. Nice work and very neat.
Highly recommended. Satisfied customer.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Mono Blade
System Size10.5 KW
Purchase Price $6,790.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Alex Moriarty

Alex MoriartySouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Would recommend Smart House Solar

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased REC 295w twin-peak series with 6kw Fronius inverter
System Size7.2 KW
Purchase Price $6,000.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Arron

ArronNorth Queensland, QLD

Excellent. Wouldn’t live without it

published

Good to deal with, organised and quick installation waiting period. Would recommend smart house solar to whoever is thinking of going to solar and I was quite pleased with everything overall.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim panels
System Size6.6 KW
Purchase Price $4,700.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar
  • Verified customer

Recommend solar installer

published

Professional attitude, not pushy sales, and good communication both on phone and online. I would recommend to others Frank and Musa who came out and installed the system including upgrade to switch board

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Alan Venton

Alan VentonCentral Queensland, QLD

  • Verified customer

so far so good

published

fast timescale for installation of the panels by their contractors, who were polite, tidy and efficient
sorted an issue out to our satisfaction
so far no issues so cant comment on an follow up with the company.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Sam  Sugi

Sam SugiSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Excellent Service

published

Frank and the team at Smart House Solar were very polite and helpful answered all the questions and arranged the installation within a week. We have a great system at an affordable price. Now waiting for the meter to be changed by the power company to use the system. Without any hesitation I would recommend Smart House Solar to anyone who is looking for a reasonably good solar system.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko half cell 315W 21 panels
Purchase Price $3,590.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Castle Glen A.

Castle Glen A.Darling Downs, QLD

  • Verified customer

Solar System for Retail Business - Tamborine Mountain and House on the Granite Belt

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size16.5 KW
Purchase Price $9,590.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review


Great Sytem for the price

published

Frank Williams has been great to work with. He was patient with me when asking questions and with changes. The installation date was very quick after agreeing to the System and the install was completed quickly and professionly.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Page 2 of 5

Questions & Answers

Pieter

Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.


Get an answer from our members and Smart House Solar representatives

Details

CategorySolar Retailers
Contact Number 1300 650 747
Address123 Eagle Street, Brisbane City Queensland 4000, Australia
Email Address info@smarthousesolar.com.au
24-Hour Phone Contact No
Online Live Chat No
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Approved RetailerNo

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