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Smart House Solar

Smart House Solar (page 2 of 13)

4.8 from 256 reviews

Reviews

4.8

256 reviews
5
(204)
4
(47)
3
(4)
2
(0)
1
(1)
  • Value for Money
    4.8 (195)
  • Product Quality
    4.7 (185)
  • Return Claim MadeYes (0) · No (197)
  • Customer Service
    4.7 (201)
  • Warranty Claim MadeYes (2) · No (196)
  • Purchase PriceA$4,090.73 (94)
  • Installation
    4.8 (185)
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Reviewer Photos & Videos

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  • Verified customer

Too Easy

published

Easier too sort out than I thought. Should of done this ages ago. Andy the installer was very knowledgeable and got me on the roof to show me flashing that needed fixing which had been causing leaks.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Jodie English

Jodie EnglishFar North Queensland, QLD

  • Verified customer

Excellent sales and customer service support

published

Scott Adam's was my sales consultant he went above and beyond to answer all my concerns. At this time I was still shopping around and if it wasn't for Scott Adam's professional and friendly attitude, I would have purchased elsewhere. Thank you Scott. Harry Brown was also excellent.
The installation team were amazing. Their flexibility for installation date was very much appreciated after I discovered that my cyclone bolts needed to be replace. They were happy to reschedule. Installation was completed in a day with no complications. The team that installed the panels were brilliant, cheerful, hard working with great communication. Really appreciate there expertise and professionalism.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ZNSHINE 5Busbar Technology
System Size6.6 KW
Purchase PriceA$3,891.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Good job

published

Reasonably easy, antenna had to be relocated. Good solar performance after installation 5kW plus on a winter day. Tidy installation and cleanup, professions installer with good advice provided on all aspects

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
Purchase PriceA$4,000.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

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  • Verified customer

Excellent solar system

published

The sales team of Scott &Harry supported by Mitchell from customer service were very helpful and are excellent at feedback and updating status throughout the process of purchasing this solar system. The installation team and the process they followed was exceptional,could not be happier with their attitude and their work ethic
They worked as a team and made sure the area was cleaned up before leaving

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 20 X 330 WaƩ Astronergy 330W Mono- CHSM60M-HC-330 Panels. (CHSM60M-HC-330)
System Size6.6 KW
Purchase PriceA$4,100.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Alex L.

Alex L.South East Queensland, QLD

  • Verified customer

Smooth installation and gd customer service

published

Friend recommended me this company, budget price and they are willing to price match with other company's quote, got me a very good deal. Scott and Harry are very helpful and through. Strongly recommend

1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

the gents who installed it were great , system is working fine

published

the process was very good with no issues , the sparky was good at what he did , no issues to report, it all went well and I hope it continues to work :)

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased astroenergy and growatt
System Size6.6 KW
Purchase PriceA$3,900.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

All good on installation and performance

published

Good price and support. Installation process performed smoothly and on time. Thanks to install guys. Connected to the grid After two weeks and works well. Support always available as need.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinco
System Size5 KW
Purchase PriceA$4,750.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Elizabeth H.

Elizabeth H.South East Queensland, QLD

  • Verified customer

So impressed with your installers , promp, courteous and very professional I'm very happy

published

Done on time no hassels No Ive had no issues.I would recommend this company and installers to my friends and family without hesitation as it was a pleasant experience.Thank you

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$3,140.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Jacqueline S.

Jacqueline S.South East Queensland, QLD

  • Verified customer

Smart house solar is SMART

published

From phone call to finished product it was GREAT dealing with this team! Very neatly done well done! My family and I are very pleased with our solar. THANK YOU

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Smart House Solar
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

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Steve G.

Steve G.South East Queensland, QLD

  • Verified customer

Fantastic service

published

Great staff , great installation. Very happy.
A pleasure to deal with . Looking forward to seeing how the new system goes. The price was great , happy to recommend these guys . Thanks again guys

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Peter

PeterSouth East Queensland, QLD

  • Verified customer

Great service and good product

published

Good service. Solar works really good and love the app feature where I can see what my solar has put out for the day and past history and can check it from anywhere anytime

Customer Service
Value for Money
Product Quality
Installation
System Size5.94 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Solar is best

published

From day one , every thing went well . I can highly recommend your business to anyone , you were great and thanks to the installers awesome job and seeing the meter go backwards is money in my pocket. Thanks Juergen

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar
JCP

JCPSouth East Queensland, QLD

  • Verified customer

Fantastic customer service!

published

Highly recommend this company. The installation process was smooth from start to finish, thanks to Dom Kreutzer and his team of Scott, Harry & Mitchell. Very professional team ! Well done guys!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astroenergy
Purchase PriceA$6,598.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Great pricing, messy workmanship and installation.

published

One of the tradesman installing the panels made unnecessary holes in my walls and ceiling. I requested they come back and patch it up but it’s been 3 months and no one has come.

Panels seem to be generating enough power to reduce my energy bill.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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3 comments
Smart House Solar
Smart House Solar.Smart House Solar

Where would I find my job number? I have been dealing with Mitchell in Brisbane. They’ve received my emails numerous times but have done nothing about it.

Smart House Solar
Smart House Solar.Smart House Solar

It must be there on the Tax Invoice. As project number. Even you might have received the same in the Email for putting it as a reference number. You can provide your Address or contact number or even your registered full name with us.

Review collected in partnership with Smart House Solar

Adam

AdamSouth East Queensland, QLD

  • Verified customer

Not bad. Not bad at all

published

I did my own research, Scott was happy to help and explain the pros and cons of several different set ups. I went with a set up we both agreed on and Scott and the team helped me book in a time and date for the installation. The installation team did a great job and only took 4-5 hours for installation. Overall I was happy with the process.
I would recommend smart house solar to all my friends and family. Let’s see how much money we save now.

Thanks team.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Grow watt
System Size6.6 KW
Purchase PriceA$3,600.00
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1 comment
Smart House Solar
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Paul

PaulSouth East Queensland, QLD

  • Verified customer

As not operative. I can't give technical assessment. Oliver was excellent. Service by coy was professional to date.

published

All OK at this installation point. Professional. Well organized. On time. Looks structurally sound. panel process was fine. No issues as yet. Awaiting energex connection. Then we will see savings

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$3,700.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Great service, prompt and a tidy job

published

Very easy. The Company was prompt. The job was completed efficiently, the install looks great. Workers, van, tools were all very tidy. I would definitely recommend they to anyone who was considering getting solar.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Craig - Forest Lake

Craig - Forest LakeSouth East Queensland, QLD

  • Verified customer

Excellent efficient Service

published

Smart House Solar and the team were highly effective and efficient in all aspects of our Solar Panel purchase. I highly recommend the Smart House solar team for your Solar needs.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$3,500.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Great price and product

published

Great service, and quality product for good price, I would recommend. They were accommodating to days to install and were quick and tidy to install. Sales and phone staff were also great

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$3,700.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Fee

FeeSouth East Queensland, QLD

  • Verified customer

I recommend

published

I am satisfied with your services the installation went in time all good organise very friendly people
I had no problems they came in a time frame they told us thanks

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Page 2 of 13
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Questions & Answers

Customer

Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter

Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.

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