Smart Send

Smart Send

 Verified
Smart Send
4.0

1,437 reviews

PositivevsNegative
76% · 1,098334 · 23%

Reviews

1,437 reviews
Laraco
LaracoSydney, NSW5 posts
 

Very good rates and service

A very economical and reliable. Great service. I highly recommend very much. Have been using them for years. Excellent value for money. Super convenient too. Good customer service too. Issues promptly resolved. Show details ·  1
Kate
KateBrisbane16 posts
  Verified

Why would you choose anyone else?

I have used this company a number of times and every time they have been prompt, courteous and helpful. They are also very reasonably priced. Even when I have had to change arrangements, nothing has been too much trouble for them. Show details ·  1
mjpamck
mjpamckMetropolitan Adelaide, SA
 

Great Advantage to our business

Goods are collected on time and tracking info is useful to us and clients. Helpdesk respond quickly if any queries.
Would like more options for glass & Liquid transport for our business. Show details ·  1
MediaXpo
MediaXpoGreater Melbourne (Metropolitan), VIC
 

Fabulous service

Good to have the Smart Send service for my little business knowing that they're always reliable and available when I need a next day courier service at a reasonable and competitive price  Show details
Kirst
Kirst2 posts
 

Worst Courier!! Not worth the $20 savings. They waste hours of your time

They give you a 4hr window, don't show up/call/advise/contact you, cant contact them, generic response to rebook, you rebook for the next day, again, don't show up/call or contact you. Time is money, you spend literally hours following up/contacting/emailing them with zero apologies, but they just past the buck with excuses etc. Do yourself a favour and stick with more reputable companies. Read the reviews online, you can see a common theme with these guys. Don't use Smart Send! Show details
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ML AIRCONcare
ML AIRCONcareGreater Melbourne (Inner), VIC2 posts
  Verified

This is an amazing service. Very convenient in making daily dispatches with my business

We use shopify for our online store. We very easy to create our daily dispatch orders. The staff are always extremely helpful in following up with orders whenever issues occur. Show details ·  1
Bagger
Bagger4 posts
 

Good stuff

Delivered on time in good condition and the delivery fee was very good.
I will continue to use Smart Send for all of my sales that need delivering interstate and beyond. Show details ·  1
Nathan
NathanPerth, WA2 posts
 

Never again

Booked a job for 9am-12pm, whole family woken up by courier at 6:50am banging on door. Unfortunately the courier was unapolagetic and quite insulting, also quoting "the $1 he gets paid for pickup is not worth the time". Not the sort of service that inspires repeat business. Show details
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Never showed up
Never showed upGreater Melbourne (Inner), VIC
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perthdave
perthdave
  Verified

Cost effective, seamless and responsive –– I don't use anyone else

I have used Smart Send since 2013. They tick all the boxes in terms of what I want in a courier service: Instant quotes, a vast range of delivery options, very reasonable pricing, reliable and a website that's very easy to use. Also a PERSON responds extremely quickly if I have a question or concern. I have evangelised about Smart Send to several people whom have also experienced the same level of satisfaction as myself. I won't use anyone else for my parcels. Show details ·  1
Peter
PeterHunter Region, NSW5 posts
  Verified
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Dave
Dave2 posts
  Verified

My guitar has just disappeared

Rare and expensive guitar bought from seller in Adelaide for shipping to Perth- sent to Melbourne? then just disappeared. Will be involving police if not located by smartsend. Absolutely unacceptable. Show details
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Badia K.
Badia K.Sydney, NSW
 

Don't use this courier

I would not recommend this courier company. I booked in a shipment. When the driver came, he wouldn't wait 1 minute for me to stick the consignment notice on the box. He said he will collect it the next day (Wed). The driver didn't come on Wed so I contacted SmartSend to find out what time the driver will come, they re-booked it for Thursday. My parents waited all day and no driver. They rebooked again for Friday morning. Again, no driver. I couldn't wait around all day again so I cancelled. Why should I wait 3 days for the parcel to be collected. When I expressed my concerns to SmartSend, they were rude and not helpful. Would not use them again!!!! Show details
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ADAM T.
ADAM T.Sydney, NSW3 posts
 
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Hi Adam, I am sorry to hear of this issue. Can you let me know the consignment number for your booking please so I can investigate? Thanks Adam.

Mark
MarkSydney, NSW13 posts
 

Terrible service - promise and don't pick up or deliver

I was sending a small package from one side of sydney to the other and it was urgent. They said they would deliver in 1 day. The parcel sat here for 5 days and I kept telling them to pick up and they kept saying yes tomorrow. Then they said why don't you deliver this? So I did! Can you believe this? No compensation or anything. They just lost my business. There is plenty of other reliable couriers that provide a wider range of options to choose from. Show details
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Steven G.
Steven G.Greater Melbourne (Inner), VIC2 posts
 
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Naked Tan
Naked TanIllawarra, NSW3 posts
 

Item never collected - do not use this service

We have booked for a collection and it has been almost 2 weeks and still not pick up. The service we have received has not beneficial for us or our customer. Our customer has taken time off multiple times to wait for the courier to collect this and they been a no show every time. Their team cannot contact the driver so there is no knowledge if they are actually coming to pick the package up.

There is no customer service number only contactable via email.

We have requested a refund but no response. Show details

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Not good enough
Not good enough9 posts
  Verified

Terrible customer service, years of broken promises. My account is going elsewhere

After years of constant let downs as a small business owner, I’m looking elsewhere. I’m sick of managing customer expectations when a service I book is not fulfilled as promised. Show details
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Jack
Jack2 posts
 
Francesca Rose
Francesca RoseWestern Australia
 

so excited to learn about them!

I bought an item off of an ebay seller who uses smart send, i obviously didn’t oppose using the courier over australia post and the shipping was less than half price it would usually be. i did read a lot of reviews because i was really skeptical and many bad reviews made me nervous, but let me tell you!! i live in rural WA and the parcel was being sent from melbourne. it was picked up from the sender on monday morning and i delivered to me wednesday afternoon!! usually it takes longer than that between processing in perth and being delivered via australia post. SO impressed by smart send, will be sending through them in the future, i’m blown away!! Show details ·  1
Clint
ClintNorth Queensland, QLD2 posts
 

Smashed car bumper!!!

Ordered online as they have no phone number which ???? Wasn’t aware of insurance was EXTRA as nothing mentioned
When I finally recieved my front car bumper
It was smashed
VERY UNHAPPY OUT OF POCKET Show details
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Rob M
Rob MSydney, NSW4 posts
 
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Kelly Belsham
Kelly BelshamSydney, NSW3 posts
 
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Gdt
GdtGreater Melbourne (Inner), VIC3 posts
 

I am sure there are better services

Booked a parcel for family in Ballarat sent from MELBOURNE. Took 3 days for it to be collected and then delivered 3 days after expected delivery. Each time I contacted them I received non specific responses. The whole thing was extremely frustrating. Show details
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Jen
JenPerth, WA2 posts
 
Simon Says
Simon SaysAU15 posts
 
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Tom
TomSydney, NSW5 posts
 

Committed fraud and took money for a service they could not provide and did not provide compensation for lose of money

Committed fraud and took money for a service they could not provide and did not provide compensation for lose of money. Do not use this company I will be filing a report with ACCC Show details
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Sam
SamSouth East Queensland, QLD2 posts
 

Unreliable

Was to be picked up on tuesday between 9-12, then moved to wednesday same time. Come home to find it still at my front door. Now the resolution is a refund offered. Pretty poor form not happy wont be using this service in future and will advise friends and family also to use another sender. Show details
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JKK
JKKSydney, NSW
 

Unreliable!

Parcel was supposed to be picked up between 9am-12pm and no one has showed up. Asked a service rep on the ETA but they were not able to provide an answer. Also asked if the driver can call me to notify when he/she will be arriving for pickup, and was told that the drivers do not have company mobile phones. Unreliable! First time and the last time I will be using Smart Send! Show details
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Luke
LukeSydney, NSW4 posts
 

Hopeless

I have been using these guys fir my business for two years now and I’m just about to find another company. Their couriers show up for pick up when they feel like it. The latest pick up was missed 6 days in a row. That’s 6 times they said they would pick up and they haven’t. really poor service and solution to the problem was to refund me rather than deliver the parcel and solve the issue. Definitely don’t recommend them. Show details
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Erd
Erd2 posts
 

Just terrible, if I could give a 0 star rating I would

I booked a Friday afternoon pickup, no show. I enquired Monday as to when the courier will pick up, they stated would be Monday afternoon, Tuesday comes, still, no pickup. I asked on Tuesday what is going on, only to get a reply that I will now incur a $25 futile fee as a driver attempted to pick up the goods but there were no goods to go. That was a straight-out lie, I had the parcel waiting on the front porch, I was waiting patiently with the front door open, nobody came. Only positive, I asked for them to sort the mess out or give me a full refund. They opted for a refund. Show details
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Anna D.
Anna D.
 

It would be nice if their website worked

Well, It would be nice if their website worked.
I have been trying to track my delivery using their website multiple times but I can’t load any of the pages. Show details
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David
DavidSouth Yarra16 posts
 

Pick up Friday AM. Picked up the following Tuesday after countless promises. Deliver Friday. Still waiting!

3 days to pick up not 3 hours. Never received delivery! Still waiting for delivery. Maybe next month it'll arrive! Correspondence horrible. No knowledge of item location. No access to drivers! Show details
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Kathy
Kathy2 posts
 
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Kerrie S.
Kerrie S.Sydney, NSW2 posts
 

Hopeless & rude!

Swane's hired them to send me a plant as an act of goodwill after a mix up so 5 stars to Swane's however Smart Send have left me sitting at home for 2 days because they can't pick up a package & deliver it. They then had the nerve to insult me because I wanted a workable tracking facility & for them to do their job! Avoid this company! Show details
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Gareth O.
Gareth O.Hunter Region, NSW3 posts
  Verified

Incompetent

DO NOT USE SMART SEND!
My first and only time using them, shipping an item from Canberra to Newcastle
They were four days late picking up my package from its origin, due to their apparent incompetence. it was checked in as received at the Sydney Depot 3 days ago (the revised arrival date in Newcastle) and nothing has happened since. I am unable to speak directly to anyone on the phone, as they boast themselves as being online based, so i am stuck futilely emailing customer service with no clear answers. this company reeks of incompetence. no offers of reimbursement or compensation. Show details
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peter c.
peter c.Perth, WA2 posts
 
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Wire Mesh World P.
Wire Mesh World P.Sydney, NSW
 

Don't use them

Very Bad service and they have a $100 excess fee policy if they damage or lost your item, they don't care, it's your bad luck, stay away from them if you can. Show details
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AJX
AJXqld4 posts
 

Don't use this company

Twice in one week no body has shown up for the pick up time quoted, they don't book on time and now i have to wait another day. not good at all had to get time of work now 3 times this week and my boss is mad if i get the sack look out Show details
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Christopher C.
Christopher C.Metropolitan Adelaide, SA
 
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