2Smarttek Black Smart Hot Water System

Smarttek Black Smart Hot Water System

 Verified
2Smarttek Black Smart Hot Water System
3.5

68 reviews

PositivevsNegative
57% · 3927 · 40%

Reviews

68 reviews
Bruce
BruceBrisbane17 posts
 
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Oh and just as an update. After roughly 3 weeks of the 2 of us showering the pump toggle switch failed. Replaced it with a waterproof 12v toggle switch from Jaycar, but really!!! 3 weeks???

Kez
Kez2 posts
 

Fantastic

Smarttek were fantastic, I had an issue with the machine and they walked me through the set up and had an amazing hot shower we did purchase the extra long shower hose and the smart connection which made a huge difference Show details
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Phil
PhilSouth East Queensland, QLD
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Natgo
Natgo8 posts
 

Doesn't work

Purchased the Smarttek black a month ago and we haven't been able to get it working yet. We've purchased new gas, new batteries and it still won't give hot water for any longer than 15 seconds. Tried troubleshooting suggestions, temperature setting, all no good. Also tried their 7 day support line, but no one taking calls.
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Matt
Matt
 

Tech support exceptional

Tech support over the phone was patient, knowledgeable and helped me fix the problem in real time. Worked with the rep via mobile and photos. System now working again like new Show details
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Tumble W.
Tumble W.Greater Melbourne (Inner), VIC
 
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Boyd C.
Boyd C.2 posts
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MarkD
MarkDSouth East Queensland, QLD
 

Great service, great attitude

Purchased camper trailer 2nd hand and hws would not work when I first went to use it. Obviously, previous owner had never used as it was plumbed up wrong and would never work as was.
Customer Service rep got me going quick smart. Great attitude to assisting the customer
Unit provides huge amounts of hot water for luxurious showers when camping  Show details
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Sonia
SoniaSouth East Queensland, QLD
 

This Awesome can’t live without while I’m out and about camping

Loving my smarttek hot water system had for near 5 year. We enjoy hot water at every camp trip for showers and doing dishes (don’t even have to boil the kettle it save heaps of time) I just use water out of water system. Every time I’m camping a least two ask to have look and and tell and show them. Show details
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Geoff
Geoff
 

Great customer service

This is an excellent easy to use hot water system. We had a minor problem with heating and contacted Smartek. Greg promptly identified the issue and had it fixed within minutes. Amazing customer service and amazing product. Highly recommend this hot water system as it is reliable and so is the Company that makes it.  Show details
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Hayley
HayleyIllawarra, NSW4 posts
 

Cheaply manufactured bad experience

The smartek 4.3lt black hot water system was offered as an option with the purhase of our camper. After we unpacked it all, read the instructions, set it up and turned it on it leaked inside.
After pulling down found a rubber seal had been crushed and copper tube extracted poorly and out of shape.
After seeing photos said they would replace it with a new unit.
After going to the trouble of sending it back they just replaced seal and sent it back.
Probably stuff up again after warranty runs out. Not a happy camper Show details
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Samantha J.
Samantha J.Greater Melbourne (Inner), VIC
 

Highly recommended

We bought ours 5 months ago and only had 1 issue which was the filter needed cleaning but the guys at the call centre were fabulous and talked us through it. Love it and do recommend it. I don't buy things unless I read up on the products and im certainly glad we bought it. Couldn't be happier with this system and the technicians.  Show details ·  1
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Shorty
ShortySouthwest, VIC6 posts
 

After sales service is non existent

The unit only works intermittently and temperature fluctuates wildly. Emailed Smarttek with my concerns and was ignored. Should have paid a bit extra and gone with Joolca, which had been my initial plan. Sadly, I was swayed by the reviews I’d read online. Show details
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Jack S
Jack SGreater Melbourne (Metropolitan), VIC
 

We took our home with us!

My wife and I wanted to get away from the metro life of Melbourne for a bit, grabbed a Smarttek Black, Stand, Tent and a few other bits and bobs, once at camp my wife wouldn't stop talking about how great the hot shower is, definitely a great product, I would reccomend and my wife heavily does too. Show details ·  1
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Tony Nickle
Tony NickleSouth East Queensland, QLD
 

This is what I was looking for!

I went camping a few weeks ago with some friends and I had a hot shower under their portable hot water system, it really intrigued me, enough to purchase one and now use on my regular camping trips with my son! I am really happy with my system and even happier with my tripod stand, I couldn't believe this is something that actually exists! Show details ·  1
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Steve M.
Steve M.Sydney Surrounds, NSW
 

At last, hot water when camping!

I did my research against another popular brand and decided to go Smarttek Black with the 6lpm pump. It just had the edge over the other one. Tested it the other day and had no dramas at all. Can’t wait to go bush with it. We also bought the 5m shower hose.  Show details ·  1
Gas Continuous Hot Water Systems

Find out how Smarttek Black Smart Hot Water System compares to other Gas Continuous Hot Water Systems

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Steve
SteveSouth East Queensland, QLD3 posts
 

No faith in this product

From brand new out of the box this unit leaked water out of the housing and battery compartment.
I contacted technical support who gave me instructions over the phone to diagnose a blown "o" ring.
Not good for a unit that's never been used, fortunately I tested it before taking it camping otherwise I would have been very annoyed. Show details
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Tiff S.
Tiff S.South East Queensland, QLD
 
Value for Money
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Emma
EmmaMid North Coast, NSW
 

the perfect hot water system for camping and washing up

This hot water system endures day in day out use on the farm or out camping by the creek with no issue! this is our second hot water system, the first one is hard mounted to our camping hut. Everything is straight forward and very easy to use. It heats up water hot even in winter temperatures recently using this camping in minus 2 degrees up at Barrington tops in the snow! when traveling it lives in the
Smarttek bag witch fits all our hoses and pumps perfectly :) we couldn't be happier with our purchase! Show details
Jim
JimAlice Springs, NT
 
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Kev
KevSydney Surrounds, NSW
 

Awesome product

have had this for a couple of months and used it a few times already. Holds temperature well and hasn’t failed yet. Makes camping so much more enjoyable, especially for the missus. Now we can camp off grid comfortably for days on end. The kids love it that much they have even used it to shower in the back yard for fun. Great system out of the box and with the included water pump and accessories we could use it straight away without spending more money. Show details ·  1
Danny
DannyGreater Melbourne (Metropolitan), VIC58 posts
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Tania P.
Tania P.Wanniassa 2903, ACT2 posts
 

Ok but not suited for what I wanted

Was using this unit in my mobile pet grooming van. It is easy to use and being able to adjust water flow and temperature easily is great. When it works it is great but the unit cannot be mounted and was sold to me with the technical staff knowing this was its purpose.
The staff at Smarttek helpline were professional but I feel they lacked knowledge about the new addition to thier line and specifically how (or if) it should be mounted. The general manager and helpline staff provided conflicting information on this. Information in the specifications should reflect the required back clearances.
All up I'm sure it's a good product, however this experience has left a sour taste in my mouth. Show details
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Brett
Brett
 

This is a really great system

Perfect for the dogs and horses, the wife loves it aswell!!! Great functionality and easy to use With all the quick connects, the longer hose is highly recommended, have been pumping out of a local creek for washing up and showers without fault. Show details
Jason S.
Jason S.Greater Melbourne (Inner), VIC2 posts
 

Great unit & customer support

Once you are used to how it operates it works very well. Hot water is terrific considering the starting temp is 4 degrees lately. Ease of use & great support from the team. Show details
Steve
Steve2 posts
 

Great unit, perfect for our setup

Works extremely well, have had no issues.
Have purchased some of the accessories which are great.
Good to know there is tech support available with any operating issues.
A must for any camp or 4wd setup. Show details
Gas Continuous Hot Water Systems

Find out how Smarttek Black Smart Hot Water System compares to other Gas Continuous Hot Water Systems

Know better, choose better.

Compare all
Jenny
JennyGreater Melbourne (Outer), VIC
 

The Smarttek double ensuite shower tent was exactly what we were looking for. So easy to put up and take down

To date, there have been no issues with any Smarttek product we have. We have the tripod, the hot water service and the shower rose. Everything has fitted together nicely and with no fuss. Well done Smarttek. Show details
Deano
DeanoNorthern Region, NSW
 

Your mad not to have one

Hello , after trying out the smartec 6 thought I would let you know I have taken it from the snowy mountains to cape York through the Simpson desert countless corrugated roads and every morning it has given me the best hot shower , uses bugga all gas, power and water , your mad not to have one. Show details
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