1 photo
SMB Australia Car Transport

SMB Australia Car Transport Questions & Answers

3.3 from 268 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

16 questions from our users

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.
Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

Walter
Walterasked

why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380

No answers
ingo
ingoasked

Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN

No answers
nilam
nilamasked

i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
nilam_rpatel@yahoo.com

No answers
Sam
Samasked

Who do I make a complaint to about the company called moving car s its been 4 weeks n they today told me it will take 10 to 12 business days to drop my car I don't think they will even deliver it

2 answers
Fabio
Fabio
Jose Daniel S.
Jose Daniel S.

Sit down and wait cause your car will be in their depot for a month before they even load the truck with it....

maoriboy666
maoriboy666asked

how much to cart trailer from syd to brisbane plz?

1 answer
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi, the price is dependent on the dimensions of the trailer, what type of trailer and where exactly it was going from and going too. Feel free to contact us on 1300 362 085 or smb@smbaustralia.com.au with further info. Thanks, SMB

Dave
Daveasked

I currently have a classic vehicle booked with SMB to travel from Sydney to Darwin.
My booking # is C746684
Upon reading the reviews on “Damage” to vehicles I have Some concerns, specifically as the transfer is via Adelaide. The value on my particular vehicle is the original condition of the car. Any potential repairs required to the original condition will de value the vehicle considerably.
If you do not believe you can take ownership of the integrity of the quality of service and an undertaking of no damage to the vehicle I will take the opportunity to look for an alternative carrier.
If you do not reply to my request I will take it that you accept responsibility to deliver my vehicle in as received condition.
Yours faithfully
David Hague

1 answer
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Tien
Tienasked

Can I please have a update on where my car is and a ETA?
Reference: C701881

No answers
Fernando
Fernandoasked

How long will it take to bring my car from Melbourne to Darwin? Would like to hear Minimum and Maximum days(Range of days).

2 answers
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Zoe
Zoe

I'm still waiting for my car to be delivered from Melbourne to Darwin, i have been waiting 33 days. Don't go with this company.

K J Martin
K J Martinasked

I need to move a car from Enogerra to Keperra (both suburbs in Brisbane 4,5km apart 9 mins travel time) & I can’t pay much. Is it possible?

1 answer
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Aze23
Aze23asked

is the car insured during the transport?

2 answers
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Aza23, The car is insured to the market value for any transport damage occurred. There is an excess of $800.00 on any claim as per our insurer.
If you would like the full Terms and conditions I can forward via email. Thank you

Aze23
Aze23

Thanks heaps, I was able to have my car transported without any issues at all.

ALFRED
ALFREDasked

Hi , Can you advise on a cost to relocate my Territory from Melbourne to Perth, also advise on drop off and pick up locations?
thanks Allan

1 answer
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Alfred,
For any quotes please contact our head office on smb@smbaustralia.com.au or 02 8889 4444
Thank you
SMB

Mel G
Mel Gasked

Has anyone taken their car/s from the mainland to Tasmania? How was that experience?

1 answer
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hello Mel,
Letting you know that SMB does not transport vehicles to or from Tasmania.
Thank you, Daniella @ SMB

Fiona
Fionaasked

Anyone actually managed to get compensation from damage they have caused?

1 answer
Akshay
Akshay

I have written to ACCC who have noted the complaint and referred me to the Office of Fair Trading.
I am currently dealing with me. I suggest you do the same.

Get an answer from our members and SMB Australia Car Transport representatives

Other Couriers

See all Couriers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.