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SMB Australia Car Transport Questions & Answers
16 questions from our users
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN
i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
nilam_rpatel@yahoo.com
Who do I make a complaint to about the company called moving car s its been 4 weeks n they today told me it will take 10 to 12 business days to drop my car I don't think they will even deliver it
Hi Sam,
Sorry to hear about that!
I had the same problem. They don't care at all.
They promised to deliver in 10 business days. The car was delivered almost a month after it was dropped off.
I couldn't do anything as well. Just kept calling to them...
Fabio
Sit down and wait cause your car will be in their depot for a month before they even load the truck with it....
how much to cart trailer from syd to brisbane plz?
Hi, the price is dependent on the dimensions of the trailer, what type of trailer and where exactly it was going from and going too. Feel free to contact us on 1300 362 085 or smb@smbaustralia.com.au with further info. Thanks, SMB
I currently have a classic vehicle booked with SMB to travel from Sydney to Darwin.
My booking # is C746684
Upon reading the reviews on “Damage” to vehicles I have Some concerns, specifically as the transfer is via Adelaide. The value on my particular vehicle is the original condition of the car. Any potential repairs required to the original condition will de value the vehicle considerably.
If you do not believe you can take ownership of the integrity of the quality of service and an undertaking of no damage to the vehicle I will take the opportunity to look for an alternative carrier.
If you do not reply to my request I will take it that you accept responsibility to deliver my vehicle in as received condition.
Yours faithfully
David Hague
Afternoon David,
Thanks for sending through your questions,
Please note that we have only open car carriers that transport our vehicles. Your vehicle will be transported from Sydney -> Adelaide and then Adelaide-> Darwin on an open car carrier.
Our transport insurance does not cover vehicles that are 20 years or older.
Your vehicle is currently in our Seven Hills depot in Sydney if wish to choose another carrier.
I can send you through the consignment note/ terms and conditions/ images of the vehicle that where completed when the vehicle entered into our care in our Sydney Depot - please send through your email address so I can send.
Any problems feel free to call on 0288894444 or smb@smbaustralia.com.au
Thank you, Daniella
Can I please have a update on where my car is and a ETA?
Reference: C701881
How long will it take to bring my car from Melbourne to Darwin? Would like to hear Minimum and Maximum days(Range of days).
Hi Fernando,
Our transit times do vary depending on such factors like, freight capacity, road/route closures, vehicle weight/heights etc. Each booking is different.
Our current approximate transit times for a running small sedan is 15-20 working days.
For a more accurate quote and timeframe please call us on 1300362085 or email smb@smbaustralia.com.au
Thanks, Paige
I'm still waiting for my car to be delivered from Melbourne to Darwin, i have been waiting 33 days. Don't go with this company.
I need to move a car from Enogerra to Keperra (both suburbs in Brisbane 4,5km apart 9 mins travel time) & I can’t pay much. Is it possible?
Thank you for your enquiry,
Unfortunately we don’t do local movements in Brisbane, i can recommend Border Towing - 1300 679 869
if you give them a call they may be able to assist.
Thank you
SMB
is the car insured during the transport?
Hi Aza23, The car is insured to the market value for any transport damage occurred. There is an excess of $800.00 on any claim as per our insurer.
If you would like the full Terms and conditions I can forward via email. Thank you
Thanks heaps, I was able to have my car transported without any issues at all.
Hi , Can you advise on a cost to relocate my Territory from Melbourne to Perth, also advise on drop off and pick up locations?
thanks Allan
Hi Alfred,
For any quotes please contact our head office on smb@smbaustralia.com.au or 02 8889 4444
Thank you
SMB
Has anyone taken their car/s from the mainland to Tasmania? How was that experience?
Hello Mel,
Letting you know that SMB does not transport vehicles to or from Tasmania.
Thank you, Daniella @ SMB
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