It wasn’t good at all
I hade four levels In my car when I received the car in nsw there was not a single level I forgot to ask you on time I asked the sender he said it was in the car, where’s my levels?
3.5, car arrived safely but average communication and updates
Good news and most important is the car arrived safely and at an attractive price. The bad news it took a couple weeks longer than their worst case expectation. I can excuse that with all the covid 19 lockdowns however I would expect some updates along the way without me having to request updates every time. If your say car is delayed until a specific date and know it wont make it, communicate that. Very difficult to plan alternatives when the information is sparse and out of date. Otherwise no issue from me and I'm a fastidious car owner. (I am sender and receiver)
Took long but good service
The car transport from Adelaide to Darwin took more than a month. I had to call a couple of times until they put the job as urgent to get it then. But decent service overall as car came in good condition.
Good customer service
I rang SMB to find out where my car was and they sorted out my problem which was great.
The car did arrive later than expected, however they sorted out my situation.
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Hassle free. We've used them twice
Both times have been significantly cheaper than alternatives. Did arrive a couple of weeks later than the promised ETA. Vehicles have arrived in good condition, pickup and drop off were hassle free.
Great to deal with
Had our Isuzu Dmax shipped from Townsville to Port Hedland. These guys were great to deal with, we were even able to load some personal processions in the car. It did take 7 weeks but know others who have waited 6 weeks from Brisbane. All transport seems to be taking longer with COVID restrictions.
A good job
I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.
They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.
But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to email@example.com for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email firstname.lastname@example.org
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