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SMB Australia Car Transport

SMB Australia Car Transport

3.2 from 193 reviews · View Statistics

Reviews

4.4

22 reviews
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Next

Reviewer Photos & Videos

  • Verified customer

Not trustworthy or reliable

published

Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Thx Daniel, another great service

published

We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

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Yun

YunFar North Queensland, QLD

  • Verified customer

Professional Car Transport Company

published

Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
All good.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

The reviewer stated that an incentive was offered for this review

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Ali Knaglex

Ali KnaglexSydney, NSW

  • Verified customer

SMB is the best transport company that I’ve used... always on time.

published

SMB is the best transport company that I’ve used... always on time and never stuffed me around.
I highly recommend them and will without a doubt use them in the future

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Prefect communication

published

There was bit of delay but we moved during covid times
Communication is greats
Hats off to call centre people
Prices are good
Great company will use again in future
Will recommend to friends

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Fast service with the best pricing.

published

Cars came from interstate fast, quoting was cheaper than other places. No need to go anywhere else and will definitely use again. One of the best if not the best interstate car transport company out there.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

Stamatia

StamatiaSouth East Queensland, QLD

  • Verified customer

Great service

published

Easy to deal with, great communication. My vehicle from NSW to Brisbane arrived within 10 days. Will definitely use in the future if we require a car transporter again. Thank you!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Professional and efficient customer service

published

SMB are always professional and efficient to deal with. Have used SMB on a number of occasions and we would highly recommend SMB for interstate car transportation services, from Melbourne to anywhere in Australia.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Julia for your review. It has been great transporting with you we look forward to working with you in the future.

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Consistent service standards

published

SMB transport provide accurate and timely service and keep the customer up todate on progress. I have used SMB several times and their service standards are always consistent and reliable with excellent pricing

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Kyle for taking the time to post a review.
SMB

Review collected in partnership with SMB Australia Car Transport

Couriers

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  • Verified customer

Flexible and helpful

published

I have transported more than 20cars with SMB never had an issue. They transport car which no one else will transport. All jobs done within estimated time. I will recommend SMB to all.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Bahati for taking the time to post a review and comments.
SMB

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

A life saver during COVID 19........That delivers on time.

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Tim for your review. Greatly appreciated.
Thank you SMB

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Doing their best every time

published

Pricing is always competitive and fair .
They keep you informed on progress . Love dealing with SMB . Helpful Reliable Professional and Safe
I have moved 4 units during the current COVID situation and their service has not suffered one bit .

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Tim for taking the time to provide a review, great transporting with you.

Review collected in partnership with SMB Australia Car Transport

Ray

RaySydney, NSW

  • Verified customer

One of the best in the business

published

Everything is on time. Very Helpful with everything. No damages on the cars. very nice people to deal with even though they would be under a lot of stress from all this COVID 19 stuff going on.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Very True Ray, Thank you for writing this review.
Andrew

Review collected in partnership with SMB Australia Car Transport

Jack F.

Jack F.Sydney, NSW

Car was damaged and they took no responsibility

published

My car was damaged when it was transported from Perth WA to Sydney NSW. The driver that delivered the car pointed out the damage to me. When i contacted SMB I was told i would receive a call back about the matter. I never did. After 5 months and multiple calls i finally received a response saying that they are not take responsibility for the damage. What a joke!!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Kim Hopkinson

Kim HopkinsonDarwin, NT

Bad experience with this Company

published

Had my car transported from Perth to Darwin in Feb 2020. Car arrived damaged on the front valance. SMB will not take any responsibility for the damage, and we are left with a damaged car that was checked thoroughly when I dropped it off at their depot. They now say there is an $800.00 dollar excess, which was not part of our agreement with the agent we used called Moving Cars. Too many middle men, who will not offer any assistance either, would not use this company again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Couriers

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Troy

TroyIllawarra, NSW

Delivered without damage and personal belongings still in place.

published

Transported my vehicle from Perth to Sydney with personal belongings in the back. Vehicle and personal belongings arrived safe and sound. Staff were very friendly and helpful. Transit time was on the longer side of what was quoted, but I was told all carriers were busy clearing backlogs from recent highway closures.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
  • Verified customer

Just good service

published

SMB .. Good honest and reliable service
Use them all the time
Efficiency is never a problem. Moving Multiple cars on multiple occasions
Communication never a problem
Always on time... Thanks for everything

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

Craig

CraigMetropolitan Adelaide, SA

  • Verified customer

Great service and great guys, from Enfield car and commercial.

published

We use SMB Transport all the time, never had an issue, just good quality service, sent last car to Melbourne before to Brisbane, Perth, Darwin, Alice and Sydney, highly recommend.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

Lucie G.

Lucie G.Perth, WA

Very happy with service

published

Really happy with SMB. Transported my Subaru Forrester from Victoria to Perth. Was told it would take up to 20 business days and ended up arriving 1.5 weeks earlier! Very easy to contact for accurate and honest updates.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
John Squibb

John SquibbPerth, WA

Not a problem

published

Just had my Prado delivered Melbourne to Perth no problems, l was in to minds after reading some unfair reviews, these Guys don’t deserve it, great job I don’t usually do reviews but they did everything as stated fine
Thanks
John Squibb
Perth

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Page 1 of 2
See all SMB Australia Car Transport reviews

Questions & Answers

Anthony T.

Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.

Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

Walter

Walterasked

why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380

No answers

Get an answer from our members and SMB Australia Car Transport representatives

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