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SMB Australia Car Transport
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Don’t want to give even one star rating
Do Not Use This company or National Car Movers (they are both working together with our cars). Our cars have been sitting at SMB Sydney depot for the last 42days. The ETA is continuously being changed as is the date the cars are going to be put on the truck. The guy who answers the phone is extremely arrogant and unhelpful. Who knows if we will ever see our cars again. I am taking this issue further. If anyone else is having similar issues with SMB or National Car Movers I am happy to look at taking this to court as a collaborative cas.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeNever Arrived
- Shipping TypeDomestic
Stay away from this company
If only I could put zero stars, very disappointing, still waiting for my car, been almost two months now from Qld to WA and keep getting excuse after excuse, first no communication at all until I reached out and told it had been sitting in Brisbane for 4 weeks, then told the truck broke down and now told they have a backlog, which is it? Starting to think they have probably sold it and my car is not coming at all, going to report it stolen if it doesn't arrive soon, I can only imagine what condition it is going to be in after sitting out in a depot for weeks on end. I cannot believe this has happened in this day and age, disgraceful service.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeNever Arrived
- Shipping TypeDomestic
5 and more weeks and the car is sitting in melbourne depot
car was picked up more than 5 weeks ago to go to port headland ,no one rang us we had to ring to find out that the car is still sitting in Melbourne awaiting pick up and by the time it gets there ???
what is wrong with a phone call ?please do not tell me that you had no truck going to WA in the last 5-6 weeks and our customer who is renting a car was told it will get there 04/04/2022 .
all of that just to get a booking what a service and we are one of your customers .
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeNever Arrived
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
It wasn’t good at all
I hade four levels In my car when I received the car in nsw there was not a single level I forgot to ask you on time I asked the sender he said it was in the car, where’s my levels?
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
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INCOMPETENT
Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Do your research and do NOT use these guys!!!
I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Damage not covered at all
Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.
Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.
[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.
No help and careless.
Terrible customer service also, no tracking on the car at all just guess work.
Stay away.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
While reporting a damage, at least be human..
I sent a car from Alice Springs, it was my brand new Toyota Camry.
There was not even a scratch when I sent.
But when they deliver, huge broken plates on the bottom of car. Massive hit happened during transportation.
I reported it , following are the response.. but not at all acceptable service.
“ From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle, SMB does not complete a survey of the underside of the vehicles. Our drivers stand up and complete the surve...
Read morey from this distance of 1 metre noting what they can see as potential transit damage. SMB is not liable to mark every single damage on second hand vehicles and SMB is not liable to mark up this kind of pre-existing damage on the initial survey. This damage would have been missed on the initial survey due to the angle/positioning that the survey took place. Please note: From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle. SMB is not liable for any pre-existing undercarriage/underside damage as the vehicles are only driven on and off the trailers. If light scratches and marks are not seen from this distance of 1 metre they can then be missed in the survey. If the vehicle is parked in a tight or dark place or a dirty/wet vehicle on collection SMB will not be held liable for any pre-existing marks not seen in these conditions. (Please see our terms and conditions for more information)- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Damage on my vehicle
As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
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- Verified
Not trustworthy or reliable
Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Review collected in partnership with SMB Australia Car Transport
- 2 reviews
- 1 like
Car was damaged and they took no responsibility
My car was damaged when it was transported from Perth WA to Sydney NSW. The driver that delivered the car pointed out the damage to me. When i contacted SMB I was told i would receive a call back about the matter. I never did. After 5 months and multiple calls i finally received a response saying that they are not take responsibility for the damage. What a joke!!
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Bad experience with this Company
Had my car transported from Perth to Darwin in Feb 2020. Car arrived damaged on the front valance. SMB will not take any responsibility for the damage, and we are left with a damaged car that was checked thoroughly when I dropped it off at their depot. They now say there is an $800.00 dollar excess, which was not part of our agreement with the agent we used called Moving Cars. Too many middle men, who will not offer any assistance either, would not use this company again.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Find out how SMB Australia Car Transport compares to other Couriers
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- 2 reviews
- 1 like
DO NOT use this company for any vehicle transport!!!
DO NOT use this company for any vehicle transport!!! SMB do NOT take responsibility for damages they do to your vehicle and their professionalism is non-existent. During a recent transport of my vehicle major damages were done to my vehicle. Both the roof and bumper were damaged. The driver cable tied the bumper back on so I could not see the damage when collecting the vehicle and said nothing during collection so I would sign the consignment slip none the wiser. Once I discovered the damages the following day and asked for it to be further inv...
Read moreestigated. No response for over two weeks and finally they responded stating that the damage happened during transit but because the vehicle is over 20 years old (a classic, vintage vehicle) its not their problem and wont do anything about the roof nor the bumper. Would never use this company again. Lesson learnt.- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Terrible Service
I had to transport my car from sydney to perth. I dropped off my car at their Sydney Depot on 8-Aug and was given a date of 29-Aug for arrival or before. After 1 week of dropping it and upon enquiring I was told that it will reach in Perth by 29-Aug. Then everytime I called they said it will be delivered by 29th Aug. Now when I started calling this week everyday they tell me it will leave today and I have been hearing this for last 5 days. Today on 29th Aug I called again was again told that it is leaving today. Seriously guys, if you dont know...
Read more when it will leave atleast tell the truth, stop playing this game of today and today. The biggest mistake of my move from Syd to Perth was to book my car with SMB. 8th Aug drop off at sydney and 29th Aug still parked there in sydney, such horrible service. I had booked a rental car here in Perth but had to give it back today because it was getting out of my budget now. I will give an update later of when and if my car arrives at perth.(Ref: 345830)- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeNever Arrived
- Shipping TypeDomestic
- 2 reviews
Would never use them again !
Gave them a HSV GTS to move from Melbourne to Perth at end November 2018.
I personally dropped the car off to them straight from the paint shop where the car had just had a complete repaint and was in perfect condition.
The car arrived in Perth, 10 days late, with both side skirts smashed to pieces.
Spoke with Andrew Mytkowski (company owner based in Sydney) who accepted responsibility and authorised me to get the damaged fixed and agreed to pay the $2445 bill the following week. That was three weeks ago with no payment being made and now refus...
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionNo
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport...
Read more non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me. If you need urgent transport they are not your best option. I hope this helps Thanksthanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head O...
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
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Details
Category | Couriers |
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Services | Vehicle Transport |
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