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SMB Australia Car Transport
- 2 reviews
- 1 like
- Verified
1967 HR Holden arrives in perfect condition.
I entrusted SMB with my $45k 1967 HR Holden from WA to SA, arrived in perfect condition. Guys at Adelaide depot were so good. They have a passion for old cars and even helped me load it on the car trailer. Thanks SMB.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
The reviews had me worried.
After reading all the negative reviews I was a little concerned when the 3rd party freight logistics company I used, contracted to SMB. It was unfounded though. My 60 yr old car was transported across the country without a problem and no damage. I was quoted 13 to 18 days delivery - arrived in 6!! The driver went above and beyond to assist. I would use these guys again. Don't believe the whingers.
- 2 reviews
- Verified
Good transport company
I originally went through a 3rd party who connected me to SMB. It was much easier dealing directly with SMB , I found them helpful and accommodating with drop off and pick up locations.
I would use their services again.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
37 days to transport Melb - North Coast NSW
SMB may be competitive on price, but it seems you get what you pay for. It took them 37 days to deliver a car from Melbourne metro to northern NSW. And that is a from a Melbourne car dealership. No information was ever provided by the carrier, I had to call every few days to find out what was going on. The car literally sat at their Sydney depot for 2 weeks going nowhere. I was told that the car was out for delivery 3 times and obtained the necessary Unregistered Vehicle Permits and booked in a Blue slip inspections etc, only to have them not s...
Read morehow up. No phone call to say don't come. 37 days is possibly the worst delivery time possible. When asking SMB to try and explain what went wrong, rather than simply say "I agree, that is pretty bad", they chose to get defensive. First it was a truck breakdown, then driver hour limits, then blah blah. I don't think any level of excuses can cover for a 4 week delay in delivery.Find out how SMB Australia Car Transport compares to other Couriers
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It wasn’t good at all
I hade four levels In my car when I received the car in nsw there was not a single level I forgot to ask you on time I asked the sender he said it was in the car, where’s my levels?
3.5, car arrived safely but average communication and updates
Good news and most important is the car arrived safely and at an attractive price. The bad news it took a couple weeks longer than their worst case expectation. I can excuse that with all the covid 19 lockdowns however I would expect some updates along the way without me having to request updates every time. If your say car is delayed until a specific date and know it wont make it, communicate that. Very difficult to plan alternatives when the information is sparse and out of date. Otherwise no issue from me and I'm a fastidious car owner. (I am sender and receiver)
- Verified
Dependable, Reliable Transport Company.
I have used SMB for transporting various vehicles for over 13 years all over Australia, nothing more than professional outstanding customer service. That's why I don't trust anyone else, they are always accommodating! Anyone whom requires a recommendation on transporting vehicles anywhere in Australia, I never hesitate in recommending SMB.
Thanks Eddie
Review collected in partnership with SMB Australia Car Transport
- Verified
Great service. Great communication, Service with a smile! =)
Cars have always been delivered on time in good condition. Guys at all yards have been helpful and cheerful to work with. Everyone that I've spoken too at SMB has been pleasant and helpful. more than happy to recommend SMB for your transport needs.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
- Verified
Delivered as promised
Quote was considerably cheaper than another one I received! Car was quickly picked up and arrived to the depot much earlier than anticipated… slight criticism, when I called to confirm its arrival I was told it would be delivered ahead of time however this wasn’t the case (was excited to receive) but it did arrive as scheduled. All staff were friendly and professional and highly recommend.
Review collected in partnership with SMB Australia Car Transport
Find out how SMB Australia Car Transport compares to other Couriers
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- Verified
Took long but good service
The car transport from Adelaide to Darwin took more than a month. I had to call a couple of times until they put the job as urgent to get it then. But decent service overall as car came in good condition.
Review collected in partnership with SMB Australia Car Transport
- 3 reviews
- Verified
Good reliable service!
Vehicle arrived in condition it left its destination, with nil defects or damage. Service however needs improvement, nil tracking information provided making it difficult to gauge exact delivery date or ETA.
Review collected in partnership with SMB Australia Car Transport
- Verified
Exceptional
The service was exceptional and the value for money was on point. The cars arrived on time and were all intact from Sydney to Brisbane. I highly recommend SMB Australia.
Review collected in partnership with SMB Australia Car Transport
Find out how SMB Australia Car Transport compares to other Couriers
Know better, choose better.
- 11 reviews
- 9 likes
- Verified
These companies need to be avoided at all costs
I booked through CAR TRANSPORT EXPRESS, paid the money they wanted, then two days after, CAR TRANSPORT EXPRESS asked for more cash!!!! said they under charged me, so i paid more which i was not happy about. A week after this i received an email saying SMB was taking over. I did not realise that CAR TRANSPORT EXPRESS use SMB Australia. The car was shipped from Victoria to Perth , when you email both these company's about the progress and ETA the emails from both SMB AND CAR TRANSPORT EXPRESS are lies there was no truth to any of the emails i sta...
Read morerted to wonder if my car was really going to get here. Received the car but it wasnt on time at all. Car was not damaged and was a bit dusty but that was to be expected. Would I recommend these companies no!!!! Charged to much staff are rude emails are lies and car was late- Verified
No hassles with SMB
I was the sender and receiver with my landcruiser being sent from Adelaide.
I mean they didn't give me a bunch of roses, but all personnel acquitted themselves professionally and properly.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
- Verified
Professional and friendly service
My car delivered to WA in super quick time.
It arrived in perfect condition and when I went to collect it I was greeted by a friendly staff member. Great to be reunited with my Mini.
Review collected in partnership with SMB Australia Car Transport
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport...
Read more non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me. If you need urgent transport they are not your best option. I hope this helps Thanksthanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head O...
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
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Details
Category | Couriers |
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Services | Vehicle Transport |
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