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37 days to transport Melb - North Coast NSW
SMB may be competitive on price, but it seems you get what you pay for. It took them 37 days to deliver a car from Melbourne metro to northern NSW. And that is a from a Melbourne car dealership. No information was ever provided by the carrier, I had to call every few days to find out what was going on. The car literally sat at their Sydney depot for 2 weeks going nowhere. I was told that the car was out for delivery 3 times and obtained the necessary Unregistered Vehicle Permits and booked in a Blue slip inspections etc, only to have them not s...how up. No phone call to say don't come. 37 days is possibly the worst delivery time possible. When asking SMB to try and explain what went wrong, rather than simply say "I agree, that is pretty bad", they chose to get defensive. First it was a truck breakdown, then driver hour limits, then blah blah. I don't think any level of excuses can cover for a 4 week delay in delivery.
Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.
Do your research and do NOT use these guys!!!
I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.
Good reliable service!
Vehicle arrived in condition it left its destination, with nil defects or damage. Service however needs improvement, nil tracking information provided making it difficult to gauge exact delivery date or ETA.
These companies need to be avoided at all costs
I booked through CAR TRANSPORT EXPRESS, paid the money they wanted, then two days after, CAR TRANSPORT EXPRESS asked for more cash!!!! said they under charged me, so i paid more which i was not happy about. A week after this i received an email saying SMB was taking over. I did not realise that CAR TRANSPORT EXPRESS use SMB Australia. The car was shipped from Victoria to Perth , when you email both these company's about the progress and ETA the emails from both SMB AND CAR TRANSPORT EXPRESS are lies there was no truth to any of the emails i sta...rted to wonder if my car was really going to get here. Received the car but it wasnt on time at all. Car was not damaged and was a bit dusty but that was to be expected. Would I recommend these companies no!!!! Charged to much staff are rude emails are lies and car was late
Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.
As other reviews state, customer service is DISGUSTING here. I took my car to the Melbourne depot. The truck driver was working alone and there was no one in the office. He said he was filling in. I tried to pay him, and he said to pay on the other end in Darwin as he doesn’t know how. Then, after a whole month (yep, a month) my car arrives in Darwin. However, I was told to transfer before I can pick up - after it had arrived. I told this to [Name Removed] via email, she then proceeded to say this hadn’t happened and called me a liar. I’m absol...utely shocked to say the least. NEVER, ever choose SMB. They’re the cheapest for a reason. Disgusting. EDIT: Be careful, they will damage your car paint! Car was picked up and found to be covered in duct tape, sitting in the sun. This company have zero care in the world for your vehicle. I left a 50K 4 month old car in their care and got it back covered in sticky tape residue, including caked over the paint work and the $1K window tint. It cost me $150 to get the car detailed externally to remove the melted tape residue covering the entire car. DO NOT USE SMB - they have NO CARE AT ALL for your car. Again, read the google reviews, they tell an accurate story about this company. I will tell a soul itself anyone who will listen, for the rest of my life, DO NOT use this negligent company.
While reporting a damage, at least be human..
I sent a car from Alice Springs, it was my brand new Toyota Camry.
There was not even a scratch when I sent.
But when they deliver, huge broken plates on the bottom of car. Massive hit happened during transportation.
I reported it , following are the response.. but not at all acceptable service.
“ From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle, SMB does not complete a survey of the underside of the vehicles. Our drivers stand up and complete the surve...y from this distance of 1 metre noting what they can see as potential transit damage. SMB is not liable to mark every single damage on second hand vehicles and SMB is not liable to mark up this kind of pre-existing damage on the initial survey. This damage would have been missed on the initial survey due to the angle/positioning that the survey took place. Please note: From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle. SMB is not liable for any pre-existing undercarriage/underside damage as the vehicles are only driven on and off the trailers. If light scratches and marks are not seen from this distance of 1 metre they can then be missed in the survey. If the vehicle is parked in a tight or dark place or a dirty/wet vehicle on collection SMB will not be held liable for any pre-existing marks not seen in these conditions. (Please see our terms and conditions for more information)
Damage on my vehicle
As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company
Vehicle arrived weeks later and damaged.
I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.
My vehicle was damaged. Rude and unorganised!!
There are not very good processes to keep track of clients vehicles and possessions, or their associated delivery timelines. Communication is also severely lacking. I had to contact numerous people to find out when my vehicle was going to be delivered, all individuals were extremely rude and unhelpful. P & S paid their subcontractor SMB (contrary to other correspondence received) for the delivery of a vehicle that hadn’t even been delivered. In the original email and quote I was told the ETA was 16 working days and after booking and finalising...payment I was told 20 working days. After my car had finally arrived after 31 working days (6 weeks) I came to find dents and marks in the roof (where the straps must have been placed) and my antenna missing. Would I recommend P&S Logistics or SMB Car Transport? Absolutely not. To pay so much for a service to have my vehicle damaged, awful communication, rude service and an unrealistic (and extremely late) delivery time is absolutely disappointing to say the least.
BAD SERVICE AND UNRELIABLE
We purchased a new van which was modified for use with a wheelchair and the supplier sent our finished van from Adelaide to Orange NSW with SMB. The delivery was very time critical as we needed the vehicle to travel and we can't just hire another car. The Adelaide depot was told that the vehicle had to be delivered within the 7 day time frame they advertise but the vehicle didn't arrive until a week later than promised.
I had to phone the head office everyday to chase up what was happening with the vehicle and was told they would ring me with u...
I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.
Not trustworthy or reliable
Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.
Professional Car Transport Company
Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
Communication was disgraceful
Communication was crap, and car was late didn’t even know about it till I rang up to ask where it was lol, never again! I’ll be definitely transporting with someone else next time and I suggest the same for everyone else. Peace out
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to firstname.lastname@example.org for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email email@example.com
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