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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 253 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

Reviews

3.0
29 reviews
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37 days to transport Melb - North Coast NSW

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
  • Verified

Exceptional

published

The service was exceptional and the value for money was on point. The cars arrived on time and were all intact from Sydney to Brisbane. I highly recommend SMB Australia.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

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0.0
(1,234)
shaun
shaunPerth, WA
  • 12 reviews
  • 8 likes
  • Verified

These companies need to be avoided at all costs

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
  • Verified

Professional and friendly service

published

My car delivered to WA in super quick time.
It arrived in perfect condition and when I went to collect it I was greeted by a friendly staff member. Great to be reunited with my Mini.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Awesome service!

published

Car arrived before estimated time. Excellent communication! Car arrived in good condition no damages. The price was unbeatable couldn’t find a better deal. Even follow from their customer service team was great!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

Foster N.
Foster N.Darwin, NT

Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Vehicle arrived weeks later and damaged.

published

I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Melissa J
Melissa JGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes
  • Verified

Could not fault their service.

published

I was pleasantly surprised based on some of the negative reviews but honestly could not fault their service. My car was delivered from NSW much earlier than I expected and without a scratch. Would happily recommend SMB and use them again in future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you for your review, the SMB team!

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Review collected in partnership with SMB Australia Car Transport

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0.0
(1,234)
  • Verified

Simple and quick

published

The process was made very simple. I received the vehicle quickly and without any issues. Based on other reviews I thought there would be issues, however, the only inconvenience when picking up the car was a flat battery which they helped me jumpstart the car on the spot promptly.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Christian for your honest review!

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Review collected in partnership with SMB Australia Car Transport

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Adam
Adam
  • 2 reviews
  • Verified

Quick and efficient transpirt of my vehicle

published

Had my vehicle transported Perth to Sydney over Christmas and they delivered well within the stated time frame with no issues what so ever. Would highly recommend this company and would use again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Adam for your review and for your positive recommendation.

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Review collected in partnership with SMB Australia Car Transport

Alanna
AlannaDarwin, NT
  • 2 reviews
  • 2 likes

My vehicle was damaged. Rude and unorganised!!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)

BAD SERVICE AND UNRELIABLE

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Avoid!

published

I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
  • Verified

great job

published

bought a car from Must Have Motors in Melbourne from Adelaide over the phone during the pandemic and early lock down mid-August and the car was delivered within 4 days in perfect condition! Thank you Wayne and Kyla for organizing everything (the car Is beautiful) and choosing SMB as transport during those
difficult times, even if it took an extra couple phone calls to get the ball rolling :)
from my personal experience, i would definitely recommend these guys for interstate vehicle shipping. great job and affordable price. thank you!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

  • Verified

Affordable and fast

published

My car was delivered faster than expected and these guys were the cheapest quote I could find.
The car was undamaged.
I had read some concerning reviews but I did not experience anything negative at all.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

Page 1 of 2

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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CategoryCouriers
ServicesVehicle Transport
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