??!
1 photo
SMB Australia Car Transport

SMB Australia Car Transport

3.0 from 164 reviews

Reviews

2.4

17 reviews
5
(5)
4
(1)
3
(0)
2
(1)
1
(10)
Previous
Next

Reviewer Photos & Videos

  • More
Jack F.

Jack F.Sydney, NSW

Car was damaged and they took no responsibility

published

My car was damaged when it was transported from Perth WA to Sydney NSW. The driver that delivered the car pointed out the damage to me. When i contacted SMB I was told i would receive a call back about the matter. I never did. After 5 months and multiple calls i finally received a response saying that they are not take responsibility for the damage. What a joke!!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Kim Hopkinson

Kim HopkinsonDarwin, NT

Bad experience with this Company

published

Had my car transported from Perth to Darwin in Feb 2020. Car arrived damaged on the front valance. SMB will not take any responsibility for the damage, and we are left with a damaged car that was checked thoroughly when I dropped it off at their depot. They now say there is an $800.00 dollar excess, which was not part of our agreement with the agent we used called Moving Cars. Too many middle men, who will not offer any assistance either, would not use this company again.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Other Couriers
Previous
Zoom2u
Zoom2u
4.9
(643)
Dogtainers
Dogtainers
4.9
(435)
PACK & SEND
PACK & SEND
4.5
(2,864)
Parcelpoint
Parcelpoint
4.4
(2,086)
Next
Kynuna

KynunaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

DO NOT use this company for any vehicle transport!!!

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Couriers

Find out how SMB Australia Car Transport compares to other Couriers

Know better, choose better.

Compare all
Jose Daniel S.

Jose Daniel S.South East Queensland, QLD

Never rely on the timeframe they give you....

published

1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Would not recommend

published

- Car transported Perth to Brisbane
- Very hard to get into contact with Perth office. Left a message with name + number and they never called back
- Kept having to call back for any updates on estimated drop off and felt like I was annoying them for wanting to know where my car was
- Workers seemed very unsure and couldn’t give clear answers and then was lied to about whereabouts of my car by other worker. Was told car was to arrive on certain day and that it was running late because of truck break down, called back closer to this estimated day to find out it wasn’t even placed on a truck yet?
- I would not recommend SMB transport, have been without my car for nearly a month and it’s still estimated to arrive in another week still

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic

NOTHING to complain about!

published

Was a bit worried about shipping my car from Perth to Melbourne reading some of these reviews however I had nothing but a great experience with this company. Reasonably priced at $782 for the trip INCLUDING stuff inside the car as well which is rare and one of the only transport places who offer some sort of warranty on your car! I thought it couldn't get any better and was too good to be true ! The ETA was 15-20 working days and came in 12. Replied to emails quick with all my questions and car came with no starches or dents at all just a bit dirty as expected. Overall great experience differently would recommend shipping your car with this company!

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Anthony V.

Anthony V.Hunter Region, NSW

Fake 5-star reviews. 25 days for car to even leave the depot

published
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Terrible service

published

Spent $1742 to get car transported from Melbourne to Darwin. Car sat in Melbourne depot for a month and Adelaide for a week. While in Adelaide my car was damaged. No contact was made to me. Car arrived in Darwin and only contact was to pick the car up. Arrived and nothing was mentioned about damage. Personal details for Andrew (owner) provided but all correspondence has been ignored and I have been made to feel like it’s my fault. Damage worth $3000 and company not willing to pay or compensate. Would definitely avoid this company at all costs

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

terrible service

published

it took over 19 business days to get my car, and no one contacted me. This company is not helpful but waste my time. nasty company and service. They don't even have the good customer service.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational

The reviewer stated that an incentive was offered for this review

Couriers

Find out how SMB Australia Car Transport compares to other Couriers

Know better, choose better.

Compare all
swiftau

swiftauSydney, NSW

  • 20 reviews

Fast transport from Adelaide to Sydney

published

Estimated transport time was 9 working days, but the car was ready for collection 3 working days after the car was dropped off. The actual pickup at the Seven Hills (Sydney) depot was quick and hassle free. Condition of the car was as per the condition report.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Waqas Ahmad

Waqas AhmadPerth, WA

Terrible Service

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
  • Verified customer

Just good service

published

SMB .. Good honest and reliable service
Use them all the time
Efficiency is never a problem. Moving Multiple cars on multiple occasions
Communication never a problem
Always on time... Thanks for everything

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Review collected in partnership with SMB Australia Car Transport

David Moran

David MoranPeel, WA

Would never use them again !

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Hayden F

Hayden FPerth, WA

Great Service!

published

Outstanding service from Queensland to Perth the car arrived earlier then expected. Highly recommend using this service. Picking up the car was made easy by a phone call saying your vehicle is ready. Would use again

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Other Couriers
Previous
Sendle
Sendle
4.0
(6,529)
Big Post
Big Post
4.3
(92)
Aeropets
Aeropets
4.3
(48)
Transdirect
Transdirect
3.6
(2,146)
Next
Brenda

BrendaSouth East Queensland, QLD

  • 2 reviews

Lost or stolen tow hitch/towbar.

published

The tow hitch/ towbar on my brothers car was missing from his vehicle on delivery. SMB kept avoiding calls for days. They sent through a grainy out of focus photo as 'proof' that it was not on the car when they picked it up. Too bad we couldnt see anything on the back of the car to say one way or the other if it was there or not. Quote for car transport from ACT to NT was given as car having one attached. Not happy and will never use this company again and will make sure any friend or contacts know of this situation.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Couriers

Find out how SMB Australia Car Transport compares to other Couriers

Know better, choose better.

Compare all
B Alexandra

B AlexandraPerth, WA

A good job

published

I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.

They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.

But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Stevie

SteviePerth, WA

  • 5 reviews

No Stress and Lovely Service

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all SMB Australia Car Transport reviews

Questions & Answers

Walter

Walterasked

why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380

No answers
ingo

ingoasked

Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN

No answers
nilam

nilamasked

i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
nilam_rpatel@yahoo.com

No answers

Get an answer from our members and SMB Australia Car Transport representatives

Other Couriers

Previous
Zoom2u

Zoom2u

4.9
(643)
Dogtainers

Dogtainers

4.9
(435)
PACK & SEND

PACK & SEND

4.5
(2,864)
Parcelpoint

Parcelpoint

4.4
(2,086)
Jetpets

Jetpets

4.4
(611)
Interparcel

Interparcel

4.2
(1,915)
Smart Send

Smart Send

4.1
(1,388)
Sendle

Sendle

4.0
(6,529)
Big Post

Big Post

4.3
(92)
Aeropets

Aeropets

4.3
(48)
Transdirect

Transdirect

3.6
(2,146)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.