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Car was damaged and they took no responsibility
My car was damaged when it was transported from Perth WA to Sydney NSW. The driver that delivered the car pointed out the damage to me. When i contacted SMB I was told i would receive a call back about the matter. I never did. After 5 months and multiple calls i finally received a response saying that they are not take responsibility for the damage. What a joke!!
Bad experience with this Company
Had my car transported from Perth to Darwin in Feb 2020. Car arrived damaged on the front valance. SMB will not take any responsibility for the damage, and we are left with a damaged car that was checked thoroughly when I dropped it off at their depot. They now say there is an $800.00 dollar excess, which was not part of our agreement with the agent we used called Moving Cars. Too many middle men, who will not offer any assistance either, would not use this company again.
DO NOT use this company for any vehicle transport!!!
DO NOT use this company for any vehicle transport!!! SMB do NOT take responsibility for damages they do to your vehicle and their professionalism is non-existent. During a recent transport of my vehicle major damages were done to my vehicle. Both the roof and bumper were damaged. The driver cable tied the bumper back on so I could not see the damage when collecting the vehicle and said nothing during collection so I would sign the consignment slip none the wiser. Once I discovered the damages the following day and asked for it to be further inv...estigated. No response for over two weeks and finally they responded stating that the damage happened during transit but because the vehicle is over 20 years old (a classic, vintage vehicle) its not their problem and wont do anything about the roof nor the bumper. Would never use this company again. Lesson learnt.
Never rely on the timeframe they give you....
1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....
Would not recommend
- Car transported Perth to Brisbane
- Very hard to get into contact with Perth office. Left a message with name + number and they never called back
- Kept having to call back for any updates on estimated drop off and felt like I was annoying them for wanting to know where my car was
- Workers seemed very unsure and couldn’t give clear answers and then was lied to about whereabouts of my car by other worker. Was told car was to arrive on certain day and that it was running late because of truck break down, called back closer to this estimated day to find out it wasn’t even placed on a truck yet?
- I would not recommend SMB transport, have been without my car for nearly a month and it’s still estimated to arrive in another week still
NOTHING to complain about!
Was a bit worried about shipping my car from Perth to Melbourne reading some of these reviews however I had nothing but a great experience with this company. Reasonably priced at $782 for the trip INCLUDING stuff inside the car as well which is rare and one of the only transport places who offer some sort of warranty on your car! I thought it couldn't get any better and was too good to be true ! The ETA was 15-20 working days and came in 12. Replied to emails quick with all my questions and car came with no starches or dents at all just a bit dirty as expected. Overall great experience differently would recommend shipping your car with this company!
Fake 5-star reviews. 25 days for car to even leave the depot
Shipping a sedan from Perth to Sydney, quoted $950 and given an indicative time frame of 6 to 12 business days. Dropped off my car on February 10 at Perth Depot and completed the paperwork. With this time frame, I was expecting to be able to collect my car on February 25/26.
After 11 business days (February 25), I started to call once a week to ask about the status of my transport and each time I was told "It's on it's way, it definitely should be coming in next week". I would ask if I could have a copy of the processing history provided to m...e, and they told me that it would be sent to my email, but they never did that. On March 11 (23 business days, over a month since dropping it off), I called again and finally was told actual information, "The truck is scheduled to come in tomorrow, but probably won't be available for collection while we process it". I asked when my car was actually loaded onto the transport truck, and when the truck left Perth depot and was told "It was loaded onto the truck on March 7". Which means that when I called on February 25 and on March 4, the staff were lying/unhelpful/uninformative as they said that the transport is "on it's way" and not "waiting to be loaded onto transport". This also means that it took 18 business days for my car to even leave the depot, far exceeding the indicative time-frame for drop-off to collection. As I was hiring a car interstate in the meantime, I had only booked it for until February 28 (remember that I was expecting to collect my car on Feb 25/26), and kept extending my car rental by 7 days under the assumption (based on the information that I was given), that my car was already on its way. If I had been told upfront that my car was waiting for a spot on the transport truck and not lied to, I could have booked my car rental for until March 13, instead of extending my car rental week by week.
Spent $1742 to get car transported from Melbourne to Darwin. Car sat in Melbourne depot for a month and Adelaide for a week. While in Adelaide my car was damaged. No contact was made to me. Car arrived in Darwin and only contact was to pick the car up. Arrived and nothing was mentioned about damage. Personal details for Andrew (owner) provided but all correspondence has been ignored and I have been made to feel like it’s my fault. Damage worth $3000 and company not willing to pay or compensate. Would definitely avoid this company at all costs
it took over 19 business days to get my car, and no one contacted me. This company is not helpful but waste my time. nasty company and service. They don't even have the good customer service.
The reviewer stated that an incentive was offered for this review
Fast transport from Adelaide to Sydney
Estimated transport time was 9 working days, but the car was ready for collection 3 working days after the car was dropped off. The actual pickup at the Seven Hills (Sydney) depot was quick and hassle free. Condition of the car was as per the condition report.
I had to transport my car from sydney to perth. I dropped off my car at their Sydney Depot on 8-Aug and was given a date of 29-Aug for arrival or before. After 1 week of dropping it and upon enquiring I was told that it will reach in Perth by 29-Aug. Then everytime I called they said it will be delivered by 29th Aug. Now when I started calling this week everyday they tell me it will leave today and I have been hearing this for last 5 days. Today on 29th Aug I called again was again told that it is leaving today. Seriously guys, if you dont know...when it will leave atleast tell the truth, stop playing this game of today and today. The biggest mistake of my move from Syd to Perth was to book my car with SMB. 8th Aug drop off at sydney and 29th Aug still parked there in sydney, such horrible service. I had booked a rental car here in Perth but had to give it back today because it was getting out of my budget now. I will give an update later of when and if my car arrives at perth.(Ref: 345830)
- Verified customer
Just good service
SMB .. Good honest and reliable service
Use them all the time
Efficiency is never a problem. Moving Multiple cars on multiple occasions
Communication never a problem
Always on time... Thanks for everything
Review collected in partnership with SMB Australia Car Transport
Would never use them again !
Gave them a HSV GTS to move from Melbourne to Perth at end November 2018.
I personally dropped the car off to them straight from the paint shop where the car had just had a complete repaint and was in perfect condition.
The car arrived in Perth, 10 days late, with both side skirts smashed to pieces.
Spoke with Andrew Mytkowski (company owner based in Sydney) who accepted responsibility and authorised me to get the damaged fixed and agreed to pay the $2445 bill the following week. That was three weeks ago with no payment being made and now refus...
Outstanding service from Queensland to Perth the car arrived earlier then expected. Highly recommend using this service. Picking up the car was made easy by a phone call saying your vehicle is ready. Would use again
Lost or stolen tow hitch/towbar.
The tow hitch/ towbar on my brothers car was missing from his vehicle on delivery. SMB kept avoiding calls for days. They sent through a grainy out of focus photo as 'proof' that it was not on the car when they picked it up. Too bad we couldnt see anything on the back of the car to say one way or the other if it was there or not. Quote for car transport from ACT to NT was given as car having one attached. Not happy and will never use this company again and will make sure any friend or contacts know of this situation.
A good job
I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.
They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.
But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.
No Stress and Lovely Service
I needed to get my car back to WA from Melbourne ASAP and was in a highly stressful, emotional position. SMB was AMAZING with their service! It was such a relief. I had tried all day on the Friday to get a quote from so many companies. Moving Cars was horrible with their service and delayed any communication the entire day and then went home for the weekend, they then were very rude and aggressive on the Monday with their reply. After the Moving Cars experience I am beyond grateful for this experience after a really rough 4 weeks previously.
S...MB had booked my car in and confirmed a drop off for the following day at the depot within 2 hours of enquiring! They had given me a realistic time frame of 16 business days. My car got to Perth from Melb in 2 weeks including the weekends. The price was cheaper, and my car arrived with no issues, no scratches, started perfectly and had no marks from tape or anything. The car was dirty from the dirt but I expected that and they had wiped the windows for me anyway as a small favour. The communication from the office workers and picking up and dropping off was so easy and carefree. SMB really helped in a time of need, they were up front about costs, they let me transport my car with belongings in the back for a cheaper price than Moving Cars and much better service, they were so friendly and as a girl in her early 20s it can be intimidating walking into a warehouse with men who may make me feel stupid. They didn't at all! The service was outstanding and they had relieved all stress I had experienced over the past few weeks. Will recommend SMB to anyone who needs a car transported. Obviously some small things can go wrong with transport companies it is just a risk you take when your car is on the nullarbor or a long haul drive. However the guy at the perth warehouse even said to have a look over it and make sure it was all good. Thank you to SMB!
Questions & Answers
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN
i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
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