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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 268 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

Reviews

2.9
32 reviews
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James stark
James starkMetropolitan Adelaide, SA

Absolutely hopeless don’t use

published

No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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Mr O.F.
Mr O.F.Darling Downs, QLD
  • 2 reviews
  • 1 like

The reviews had me worried.

published

After reading all the negative reviews I was a little concerned when the 3rd party freight logistics company I used, contracted to SMB. It was unfounded though. My 60 yr old car was transported across the country without a problem and no damage. I was quoted 13 to 18 days delivery - arrived in 6!! The driver went above and beyond to assist. I would use these guys again. Don't believe the whingers.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Neil Z.
Neil Z.South East Queensland, QLD

Lost car, left windows down filled with water, could not provide any paper work, won't contact me

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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37 days to transport Melb - North Coast NSW

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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  • Verified

Exceptional

published

The service was exceptional and the value for money was on point. The cars arrived on time and were all intact from Sydney to Brisbane. I highly recommend SMB Australia.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

shaun
shaunPerth, WA
  • 13 reviews
  • 9 likes
  • Verified

These companies need to be avoided at all costs

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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  • Verified

Professional and friendly service

published

My car delivered to WA in super quick time.
It arrived in perfect condition and when I went to collect it I was greeted by a friendly staff member. Great to be reunited with my Mini.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

  • Verified

Awesome service!

published

Car arrived before estimated time. Excellent communication! Car arrived in good condition no damages. The price was unbeatable couldn’t find a better deal. Even follow from their customer service team was great!

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Foster N.
Foster N.Darwin, NT

Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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Vehicle arrived weeks later and damaged.

published

I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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Melissa J
Melissa JGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes
  • Verified

Could not fault their service.

published

I was pleasantly surprised based on some of the negative reviews but honestly could not fault their service. My car was delivered from NSW much earlier than I expected and without a scratch. Would happily recommend SMB and use them again in future.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Thank you for your review, the SMB team!

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Review collected in partnership with SMB Australia Car Transport

  • Verified

Simple and quick

published

The process was made very simple. I received the vehicle quickly and without any issues. Based on other reviews I thought there would be issues, however, the only inconvenience when picking up the car was a flat battery which they helped me jumpstart the car on the spot promptly.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Thanks Christian for your honest review!

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Review collected in partnership with SMB Australia Car Transport

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Adam
Adam
  • 2 reviews
  • Verified

Quick and efficient transpirt of my vehicle

published

Had my vehicle transported Perth to Sydney over Christmas and they delivered well within the stated time frame with no issues what so ever. Would highly recommend this company and would use again

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Thank you Adam for your review and for your positive recommendation.

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Review collected in partnership with SMB Australia Car Transport

Alanna
AlannaDarwin, NT
  • 2 reviews
  • 2 likes

My vehicle was damaged. Rude and unorganised!!

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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BAD SERVICE AND UNRELIABLE

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Page 1 of 2

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.
Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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Details

CategoryCouriers
ServicesVehicle Transport
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