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SMB Australia Car Transport
- Verified customer
Poor comms and big delays
Poor communication and significant delays in with zero explanation. No online tracking despite this being 2020. Run like a transport shop from the 80’s with endless excuses. Get with the program guys!
1 comment
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Review collected in partnership with SMB Australia Car Transport
Kathy
- 2 reviews
- Verified customer
Do not use smb seven hills
Dropped my vehicle at the seven hills nsw depot sending to WA.What they tell you on the phone and in person isnt what happens. Do not rely on there estimated timeline it isn't reliable at all. Communication skills are poor.
1 comment
SMB Australia C.SMB Australia Car Transport
Hi Kathy, I am sorry you feel this way.
Can I please have your job number so I'm able to look into this to try and ensure that we can improve.
Thanks, Daniella
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Review collected in partnership with SMB Australia Car Transport
Jose Daniel S.South East Queensland, QLD
Never rely on the timeframe they give you....
1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....
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Questions & Answers
Anthony T.asked
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
3 answers
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks
thanks for that just a little to keen to get it i guess
SMB Australia C.SMB Australia Car Transport
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella
Autoalfamor D.asked
Car transport from Tasmania to Darwin?
2 answers
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
SMB Australia C.SMB Australia Car Transport
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
Walterasked
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
No answers
Details
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SMB Australia C.SMB Australia Car Transport
Hi Duncan, I am sorry you feel this way. Can you please provide your booking number so I can look into this for you?
they can call or email us for their vehicle tracking. Thank you, DaniellaWe have never advised online tracking, although all our customers are advised that ... Read more