Reviewer Photos & Videos
I negotiated w National Car Transport to move my car. I specifically asked that SMB be not used.
Was prepated to pay ectra w any other company.
Chose the "fastest option" and then had car sit in melbourne depot for 3 wks. Could not get straight answer from either company on where it was.
As i live on a station and we are locked in. I tried to explain i needed notice to not only get to drop off town but off property.
Sitting here waiting for 'driver' to contact me. Where when how.
Never use them again.!!!!! Urghh.
It better not be damaged.
Disappointing Service - Late Delivery and belongings missing
We sent our car with some belongings from Perth to Darwin on 9 April 2020. Due to Covid 19, I was concerned that the transport would be delayed, but I was assured by the person I spoke to on the phone that things were happening as normal. Unfortunately my car and belongings were only delivered on 16 May 2020. I followed up a number of times re the expected arrival date and was assured that the car would be delivered on time. I followed up a number of times after the car was not delivered on time, via email and by phone. The email was never answ...ered and I was promised delivery times over the phone that was never adhered to. I was never contacted by the company during this time to update me on progress. To add insult to injury my Akubra hat was stolen out of my car. Upon inquiry I was referred to their policy of $800 excess payment and that they did not have an inventory of my belongings that was packed in the car. No attempt to investigate the matter at all. In my view it would be pretty easy to identify the person who took the hat as they should have details of who accessed the vehicle. Very disappointing turn of events. It would seem that to send belongings in the car is a free for all, with the company not taking any responsibility for anything packed in the car
Delivered without damage and personal belongings still in place.
Transported my vehicle from Perth to Sydney with personal belongings in the back. Vehicle and personal belongings arrived safe and sound. Staff were very friendly and helpful. Transit time was on the longer side of what was quoted, but I was told all carriers were busy clearing backlogs from recent highway closures.
Not a honest company
About a year ago I booked my vehicle to be transported from Darwin to Sydney and my car arrived a few days after the time frame quoted. I was not contacted about this. I had to chase up and was made to feel like I was bothering them. I recently booked my car to be transported from Sydney to Darwin and used a third party company to book on my behalf and asked them not to book with SMB because of my previous experience. Unfortunately SMB were booked due to my budget. I was promised that my vehicle would arrive back in Darwin 9-15 business days an...d decided to give them the another chance. I have called to see when my vehicle would be arriving in Darwin as it has been 9 business days and I have been told that my car won’t be arriving in Darwin until 19 business days. That’s 4 days over my quoted timeframe and a month without a vehicle. I will NEVER book with SMB again!
- Verified customer
Great service and great guys, from Enfield car and commercial.
We use SMB Transport all the time, never had an issue, just good quality service, sent last car to Melbourne before to Brisbane, Perth, Darwin, Alice and Sydney, highly recommend.
Review collected in partnership with SMB Australia Car Transport
most unprofessional place!
Took double the time i was advised. No one replied to emails etc. When they did answer the phone they advised the truck had broken down causing the delay in Adelaide when it hadn’t even left Melbourne!!! Finally got onto Richard (manager) who was great. Always returned calls etc if it wasn’t for him I would of been taking this further. $1675 and a long bloody time. Car finally arrived much to my suprise..
thank god this is over but please if you read this, choose another company. I have never received such poor service.
Very happy with service
Really happy with SMB. Transported my Subaru Forrester from Victoria to Perth. Was told it would take up to 20 business days and ended up arriving 1.5 weeks earlier! Very easy to contact for accurate and honest updates.
Not a problem
Just had my Prado delivered Melbourne to Perth no problems, l was in to minds after reading some unfair reviews, these Guys don’t deserve it, great job I don’t usually do reviews but they did everything as stated fine
It is terrible
It is a terrible mistake to choose SMB based on the reviews here. SMB gave me the highest quote and I thought it would be because of their high quality service. Pickup was on 19/2, promised to be 10-15 business days for delivery. After 20 days, promised again to deliver on 12/3. A few days later another logistic company contacted and said they received the car on 15/3 and will deliver it on 27/3 on behalf of SMB, it is still an estimate. I already paid their invoice after they kept sending me the payment request without letting me know the tra...nsfer progress. Now I have to pay for taxis/buses everyday. I would suggest to use another company with lower quote, it may take as long as this, but you can can spend the difference in price to hire a car while waiting.
Above and beyond
During a very stressful situation Richard from SMB bent over backwards to find a resolution. Even though the situation was not of his making and he had nothing to gain his help was made finding an answer so much easier. Highly recommend
Well done SMB transport
Very helpful and was available for me to contact them anytime for updates as my car was delayed. Was very much satisfied with the service and particularly communication about delay and updates about car transport was very satisfying. Was able to get my car to destination in a very good condition.
Delay after Delay
Horrible service, as I write this my car has still not left the drop of Depot in Melbourne.
I’ve now been without a car for 2 weeks.
I was promised it would leave Melbourne on Wednesday 13th February, and again on Monday the 18th of February. It’s now Tuesday 20th of February and it is still sitting at the depot in Melbourne.
There is no communication from SMB to apologise for the delay, instead I am left having to chase it up. With such exorbitant fees for transport I would come to expect a much better service from this joke of a business.
Questions & Answers
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN
i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
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