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SMB Australia Car Transport

SMB Australia Car Transport

3.2 from 208 reviews · View Statistics

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Poor service

published

Vehicle was picked up on Friday 19th and transported to Sydney depot(about 150km).It is now sitting in Sydney depot waiting to go on to Melbourne. Have been told it won't get there until April 6th. Yes I know Easter is in this time frame, but seriously 18days to go 900km. Cliff Young ran that distance in about 6 days. If your that busy don't take on the work or tell people up front

Incentivised ReviewNo
Sender or ReceiverSender
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  • Verified

Great service

published

Hilux to Brisbane went over vehicle and great service well informed and new owner was contacted and happy days.
Would recommend it future travels and friendly staff helping out in any way possible

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks for your review! The SMB Team

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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Great Service for my Darwin to Melbourne car transport

published

Friendly and helpful at both ends (Darwin and Melbourne).
A freeway closure around Melbourne made me late to pick up the car but they got someone to be there for me and even gave some good advice on how best to avoid it on my return trip.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Matthew for your review.

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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Top Service Provider

published

Very impressive service, very prompt and reliable. On time as agreed.
Highly recommend SMB TRANSPORT for all vehicle freight Australia wide.
As we have many vehicles transported we need a transport company that we can trust to have the job done with out delays.
They have exceeded our expectations.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Spiro for your review. Always a pleasure working with you!

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Review collected in partnership with SMB Australia Car Transport

  • Verified

Great Service & Value for Money

published

Great company, with friendly efficient staff providing value for money.
Will definitely recommend to friends and family and use again in the future.
Great job, keep up the good work.
Thank you so much

Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Craig for your review and your recommendation.

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Review collected in partnership with SMB Australia Car Transport

Whereismyfurniture

Whereismyfurniture

  • 3 reviews
  • 3 likes

Poor communication- glad I didn’t use them!

published

I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
3 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you for your honest review although I am unsure as to what is it about as we did not actually move your vehicle..
All the best for your future.

Whereismyfurniture
Whereismyfurniture
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

All the best in your future. Thanks, SMB

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Sendle

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  • Verified

Not trustworthy or reliable

published

Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Review collected in partnership with SMB Australia Car Transport

Thomas

ThomasRichmond-Tweed, NSW

  • 2 reviews
  • Verified

Great service quick to deliver and care seems to be taken with each vehicle

published

Pick up was faster than originally scheduled and happened late in the evening on a slip road, the driver phoned to advise of ETA and confirmed by txt 20mins prior to arrival

Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SMB Australia Car Transport

  • Verified

Thx Daniel, another great service

published

We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

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Yun

YunFar North Queensland, QLD

  • Verified

Professional Car Transport Company

published

Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
All good.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

The reviewer stated that an incentive was offered for this review

  • Verified

Depends which way you transport

published

Had a car come from NT to SA - was here in 5-6 days, but sending a car to NT - don't be in a rush. They will tell you its leaving on the next truck and a month later you are still scratching your head wondering if you will ever see said car again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Ralph C.

Ralph C.Sydney Surrounds, NSW

  • 2 reviews
  • Verified

Great service. Competitive prices. No complaints

published

Vehicle was picked up and delivered promptly. Exceeded my expectations. I was notified immediately of arrival. Our vehicle arrived in good order ang condition. Given Civid 19 restrictions I was more than hsppy

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Sendle

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  • Verified

Fast service with the best pricing.

published

Cars came from interstate fast, quoting was cheaper than other places. No need to go anywhere else and will definitely use again. One of the best if not the best interstate car transport company out there.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

Nathan P.

Nathan P.Peel, WA

  • Verified

Fast and Professional Highly recommended

published

I was the Sender and Receiver, for my Prado from Adelaide to Perth. Dropped at depo and delivered to residence south of Perth. All dealings with SMB were accurate and informative. Vehicle arrived before expected time with goods in the vehicle, no issues. I have since recommend to another friend to use for transport from Sydney to Perth and they will be another satisfied customer.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Professional and efficient customer service

published

SMB are always professional and efficient to deal with. Have used SMB on a number of occasions and we would highly recommend SMB for interstate car transportation services, from Melbourne to anywhere in Australia.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Julia for your review. It has been great transporting with you we look forward to working with you in the future.

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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Consistent service standards

published

SMB transport provide accurate and timely service and keep the customer up todate on progress. I have used SMB several times and their service standards are always consistent and reliable with excellent pricing

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Kyle for taking the time to post a review.
SMB

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Review collected in partnership with SMB Australia Car Transport

Bahati K.

Bahati K.

  • 2 reviews
  • Verified

Flexible and helpful

published

I have transported more than 20cars with SMB never had an issue. They transport car which no one else will transport. All jobs done within estimated time. I will recommend SMB to all.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Bahati for taking the time to post a review and comments.
SMB

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Review collected in partnership with SMB Australia Car Transport

Alan  Tahooni

Alan TahooniPerth, WA

  • Verified

Not reliable company

published

We unreliable
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Review collected in partnership with SMB Australia Car Transport

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  • Verified

Doing their best every time

published

Pricing is always competitive and fair .
They keep you informed on progress . Love dealing with SMB . Helpful Reliable Professional and Safe
I have moved 4 units during the current COVID situation and their service has not suffered one bit .

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Tim for taking the time to provide a review, great transporting with you.

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Review collected in partnership with SMB Australia Car Transport

Ray

RaySydney, NSW

  • Verified

One of the best in the business

published

Everything is on time. Very Helpful with everything. No damages on the cars. very nice people to deal with even though they would be under a lot of stress from all this COVID 19 stuff going on.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Very True Ray, Thank you for writing this review.
Andrew

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Review collected in partnership with SMB Australia Car Transport

Page 1 of 2
See all SMB Australia Car Transport reviews

Questions & Answers

Noah P.

Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.

Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.

Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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