Reviewer Photos & Videos
Easy to move my car again
I used SMB a few years ago and again last week. The transport of my car was just as easy this time with no hassles. The team in Seven Hills did not mind me calling and seeing where my car was. Although my car was delayed because of COVID and the team explained why it was delayed so I understood. Would recommend and use again.
SMB Car Carriers - Exceptional
I have been using SMB car carriers for many years now. They are the most competitive freight company. Always better price than other transport companies. Service is exceptional. Never had any issues with them. I use SMB to transport vehicles interstate and receive vehicles from interstate. Great people to work with and are very flexible with options.
Excellent service Sydney to Darwin
Sent our car to our daughter who had recently returned to Australia to be a trainer at Howard Springs quarantine. From enquiry to booking to delivery the service was extremely professional and efficient.
Must say these guys are the best.
Delivered my car as promised within the set timelines. We travelled from Sydney to Perth using their services. They picked on time as promised too.
Fantastic reliable service
I use the services of SMB all the time when I need to transport my cars interstate. The staff are courteous and very friendly to deal with. They take great care when transporting my cars and have never had any issues. The cars always arrive at their destination within the time period specified. I highly recommended SMB and their fantastic staff for all your car transport needs.
All promises honoured. Picked up and delivered on time
Tracking info was conveyed as requested. Competitive price quoted. Vehicle arrived in good condition and recipient is very please with the service . I will use next time again without hesitation.
While reporting a damage, at least be human..
I sent a car from Alice Springs, it was my brand new Toyota Camry.
There was not even a scratch when I sent.
But when they deliver, huge broken plates on the bottom of car. Massive hit happened during transportation.
I reported it , following are the response.. but not at all acceptable service.
“ From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle, SMB does not complete a survey of the underside of the vehicles. Our drivers stand up and complete the surve...y from this distance of 1 metre noting what they can see as potential transit damage. SMB is not liable to mark every single damage on second hand vehicles and SMB is not liable to mark up this kind of pre-existing damage on the initial survey. This damage would have been missed on the initial survey due to the angle/positioning that the survey took place. Please note: From our standard vehicle receiving procedures we are only required to complete vehicle surveys from approx. 1m away from the vehicle. SMB is not liable for any pre-existing undercarriage/underside damage as the vehicles are only driven on and off the trailers. If light scratches and marks are not seen from this distance of 1 metre they can then be missed in the survey. If the vehicle is parked in a tight or dark place or a dirty/wet vehicle on collection SMB will not be held liable for any pre-existing marks not seen in these conditions. (Please see our terms and conditions for more information)
Hilux to Brisbane went over vehicle and great service well informed and new owner was contacted and happy days.
Would recommend it future travels and friendly staff helping out in any way possible
Great Service for my Darwin to Melbourne car transport
Friendly and helpful at both ends (Darwin and Melbourne).
A freeway closure around Melbourne made me late to pick up the car but they got someone to be there for me and even gave some good advice on how best to avoid it on my return trip.
Top Service Provider
Very impressive service, very prompt and reliable. On time as agreed.
Highly recommend SMB TRANSPORT for all vehicle freight Australia wide.
As we have many vehicles transported we need a transport company that we can trust to have the job done with out delays.
They have exceeded our expectations.
Not trustworthy or reliable
Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.
Thx Daniel, another great service
We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot
Professional Car Transport Company
Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
Fast service with the best pricing.
Cars came from interstate fast, quoting was cheaper than other places. No need to go anywhere else and will definitely use again. One of the best if not the best interstate car transport company out there.
Professional and efficient customer service
SMB are always professional and efficient to deal with. Have used SMB on a number of occasions and we would highly recommend SMB for interstate car transportation services, from Melbourne to anywhere in Australia.
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to email@example.com for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email firstname.lastname@example.org
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