Reviewer Photos & Videos
Very fast hassle free delivery!
Very easy drop off and collection. Prompt delivery. Held the vehicle a couple of days until was able to collect at no extra charge. Would highly recommend very happy with service and price.
I had to travel from Sydney to Adelaide and had to chose between drive via road or take a flight n send car by SMB. I was skeptical about transporting my car by seeing other reviews.
But everything turned out fine, No hassle.
They said delivery can take upto 12 business days but arrived early in 6 days.
No damage. All personal goods fine n intact.
They had removed radio antenna which i reattached later.
Suggestion, contact and deal with SMB directly.
If you search for transport business on internet, the ones that come up are only referring web businesses. They don’t own transports, they are just agents. Do not use them. They will overcharge you and can’t help much if something goes wrong.
Yes, so contact SMB directly.
Great people great service
This is a wellrun efficient company. Good rates and great friendly service. My only choice . Have had 8 vehicles delivered from put of state and across the country. Great result every time.
Great service. Competitive prices. No complaints
Vehicle was picked up and delivered promptly. Exceeded my expectations. I was notified immediately of arrival. Our vehicle arrived in good order ang condition. Given Civid 19 restrictions I was more than hsppy
Fast and Professional Highly recommended
I was the Sender and Receiver, for my Prado from Adelaide to Perth. Dropped at depo and delivered to residence south of Perth. All dealings with SMB were accurate and informative. Vehicle arrived before expected time with goods in the vehicle, no issues. I have since recommend to another friend to use for transport from Sydney to Perth and they will be another satisfied customer.
Not reliable company
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks
most unprofessional place!
Took double the time i was advised. No one replied to emails etc. When they did answer the phone they advised the truck had broken down causing the delay in Adelaide when it hadn’t even left Melbourne!!! Finally got onto Richard (manager) who was great. Always returned calls etc if it wasn’t for him I would of been taking this further. $1675 and a long bloody time. Car finally arrived much to my suprise..
thank god this is over but please if you read this, choose another company. I have never received such poor service.
It is terrible
It is a terrible mistake to choose SMB based on the reviews here. SMB gave me the highest quote and I thought it would be because of their high quality service. Pickup was on 19/2, promised to be 10-15 business days for delivery. After 20 days, promised again to deliver on 12/3. A few days later another logistic company contacted and said they received the car on 15/3 and will deliver it on 27/3 on behalf of SMB, it is still an estimate. I already paid their invoice after they kept sending me the payment request without letting me know the tra...nsfer progress. Now I have to pay for taxis/buses everyday. I would suggest to use another company with lower quote, it may take as long as this, but you can can spend the difference in price to hire a car while waiting.
Delay after Delay
Horrible service, as I write this my car has still not left the drop of Depot in Melbourne.
I’ve now been without a car for 2 weeks.
I was promised it would leave Melbourne on Wednesday 13th February, and again on Monday the 18th of February. It’s now Tuesday 20th of February and it is still sitting at the depot in Melbourne.
There is no communication from SMB to apologise for the delay, instead I am left having to chase it up. With such exorbitant fees for transport I would come to expect a much better service from this joke of a business.
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to email@example.com for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email firstname.lastname@example.org
Get an answer from our members and SMB Australia Car Transport representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.