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SMB Australia Car Transport

SMB Australia Car Transport

3.3 from 266 reviews · View Statistics
Listing monitored by SMB Australia Car Transport

Reviews

1.1
24 reviews
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James stark
James starkMetropolitan Adelaide, SA

Absolutely hopeless don’t use

published

No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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5 and more weeks and the car is sitting in melbourne depot

published

car was picked up more than 5 weeks ago to go to port headland ,no one rang us we had to ring to find out that the car is still sitting in Melbourne awaiting pick up and by the time it gets there ???
what is wrong with a phone call ?please do not tell me that you had no truck going to WA in the last 5-6 weeks and our customer who is renting a car was told it will get there 04/04/2022 .
all of that just to get a booking what a service and we are one of your customers .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Neil Z.
Neil Z.South East Queensland, QLD

Lost car, left windows down filled with water, could not provide any paper work, won't contact me

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Marcus S.
Marcus S.Perth, WA

INCOMPETENT

published

Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Chris R.
Chris R.Sydney, NSW

Do your research and do NOT use these guys!!!

published

I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Andre
AndrePerth, WA

Damage not covered at all

published

Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.

Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.

[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.

No help and careless.

Terrible customer service also, no tracking on the car at all just guess work.

Stay away.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Foster N.
Foster N.Darwin, NT

Terrible service and car covered in tape and residue - needed detailing as a result. Disgusted.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Matt
MattPerth, WA

While reporting a damage, at least be human..

published
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Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Damage on my vehicle

published

As I picked up my vehicle from the depot it had a dent and paint scratched off the boot. They clearly reversed into something and took no responsibility. I wouldn’t recommend this company

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Steve
SteveSydney, NSW
  • 6 reviews
  • 11 likes
  • Verified

Damaged occured to my vehicle whilst under consignment with SMB Australia Car Transport

published
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Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Vehicle arrived weeks later and damaged.

published

I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Alanna
AlannaDarwin, NT
  • 2 reviews
  • 2 likes

My vehicle was damaged. Rude and unorganised!!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Avoid!

published

I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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  • Verified

Not trustworthy or reliable

published

Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Review collected in partnership with SMB Australia Car Transport

Alan  Tahooni
Alan TahooniPerth, WA
  • Verified

Not reliable company

published

We unreliable
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Review collected in partnership with SMB Australia Car Transport

Questions & Answers

Noah P.
Noah P.asked

So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)

No answers
Anthony T.
Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.
Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message
Autoalfamor D.
Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car TransportSend a private message

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

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CategoryCouriers
ServicesVehicle Transport
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