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SMB Australia Car Transport

SMB Australia Car Transport (page 2 of 10)

3.2 from 193 reviews · View Statistics

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  • Verified customer

Consistent service standards

published

SMB transport provide accurate and timely service and keep the customer up todate on progress. I have used SMB several times and their service standards are always consistent and reliable with excellent pricing

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Kyle for taking the time to post a review.
SMB

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Flexible and helpful

published

I have transported more than 20cars with SMB never had an issue. They transport car which no one else will transport. All jobs done within estimated time. I will recommend SMB to all.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Bahati for taking the time to post a review and comments.
SMB

Review collected in partnership with SMB Australia Car Transport

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  • Verified customer

A life saver during COVID 19........That delivers on time.

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Tim for your review. Greatly appreciated.
Thank you SMB

Review collected in partnership with SMB Australia Car Transport

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Alan  Tahooni

Alan TahooniPerth, WA

  • Verified customer

Not reliable company

published

We unreliable
No comeunicatio. at all
They damaged my car during transport cost me $7000 to fix
They are very dishonest
Take long time to transport my car but we we booked they sat two weeks which take 5 weeks

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

Review collected in partnership with SMB Australia Car Transport

Alex Anderson

Alex AndersonMid North Coast, NSW

  • Verified customer

Smb legends

published

Your driver Alex and allocator Blake both deserve a pay rise both were well mannered professional and were happy to help in any way possible with any questions and worries

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with SMB Australia Car Transport

Kathy

Kathy

  • 2 reviews
  • Verified customer

Do not use smb seven hills

published

Dropped my vehicle at the seven hills nsw depot sending to WA.What they tell you on the phone and in person isnt what happens. Do not rely on there estimated timeline it isn't reliable at all. Communication skills are poor.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Kathy, I am sorry you feel this way.
Can I please have your job number so I'm able to look into this to try and ensure that we can improve.
Thanks, Daniella

Review collected in partnership with SMB Australia Car Transport

  • Verified customer

Doing their best every time

published

Pricing is always competitive and fair .
They keep you informed on progress . Love dealing with SMB . Helpful Reliable Professional and Safe
I have moved 4 units during the current COVID situation and their service has not suffered one bit .

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Tim for taking the time to provide a review, great transporting with you.

Review collected in partnership with SMB Australia Car Transport

Ray

RaySydney, NSW

  • Verified customer

One of the best in the business

published

Everything is on time. Very Helpful with everything. No damages on the cars. very nice people to deal with even though they would be under a lot of stress from all this COVID 19 stuff going on.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Very True Ray, Thank you for writing this review.
Andrew

Review collected in partnership with SMB Australia Car Transport

Nicolas S.

Nicolas S.Perth, WA

They were great in every way.

published

We needed to ship our car from Melbourne to Brisbane because we couldn't drive due to border closures. We went to Darwin to do the mandatory quarantine then to Brisbane. They delivered the car in less than a week and were really helpful during the whole process. I highly recommend these guys!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Nicolas for taking the time to write about your experience with transporting your vehicle.
Thanks, SMB

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Robyn M.

Robyn M.Katherine, NT

Disappointed

published

I negotiated w National Car Transport to move my car. I specifically asked that SMB be not used.
Was prepated to pay ectra w any other company.
Chose the "fastest option" and then had car sit in melbourne depot for 3 wks. Could not get straight answer from either company on where it was.
As i live on a station and we are locked in. I tried to explain i needed notice to not only get to drop off town but off property.
Sitting here waiting for 'driver' to contact me. Where when how.
Never use them again.!!!!! Urghh.
It better not be damaged.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
See all answers
Jack F.

Jack F.Sydney, NSW

Car was damaged and they took no responsibility

published

My car was damaged when it was transported from Perth WA to Sydney NSW. The driver that delivered the car pointed out the damage to me. When i contacted SMB I was told i would receive a call back about the matter. I never did. After 5 months and multiple calls i finally received a response saying that they are not take responsibility for the damage. What a joke!!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

Disappointing Service - Late Delivery and belongings missing

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
Kim Hopkinson

Kim HopkinsonDarwin, NT

Bad experience with this Company

published

Had my car transported from Perth to Darwin in Feb 2020. Car arrived damaged on the front valance. SMB will not take any responsibility for the damage, and we are left with a damaged car that was checked thoroughly when I dropped it off at their depot. They now say there is an $800.00 dollar excess, which was not part of our agreement with the agent we used called Moving Cars. Too many middle men, who will not offer any assistance either, would not use this company again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
Kynuna

KynunaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

DO NOT use this company for any vehicle transport!!!

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
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Jose Daniel S.

Jose Daniel S.South East Queensland, QLD

Never rely on the timeframe they give you....

published

1) Took more than a month to have the car at the city of destination
2) they dent the paintwork of the door, probably driver hit the door against the truck....

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
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Would not recommend

published

- Car transported Perth to Brisbane
- Very hard to get into contact with Perth office. Left a message with name + number and they never called back
- Kept having to call back for any updates on estimated drop off and felt like I was annoying them for wanting to know where my car was
- Workers seemed very unsure and couldn’t give clear answers and then was lied to about whereabouts of my car by other worker. Was told car was to arrive on certain day and that it was running late because of truck break down, called back closer to this estimated day to find out it wasn’t even placed on a truck yet?
- I would not recommend SMB transport, have been without my car for nearly a month and it’s still estimated to arrive in another week still

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
See all answers

NOTHING to complain about!

published

Was a bit worried about shipping my car from Perth to Melbourne reading some of these reviews however I had nothing but a great experience with this company. Reasonably priced at $782 for the trip INCLUDING stuff inside the car as well which is rare and one of the only transport places who offer some sort of warranty on your car! I thought it couldn't get any better and was too good to be true ! The ETA was 15-20 working days and came in 12. Replied to emails quick with all my questions and car came with no starches or dents at all just a bit dirty as expected. Overall great experience differently would recommend shipping your car with this company!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Anthony V.

Anthony V.Hunter Region, NSW

Fake 5-star reviews. 25 days for car to even leave the depot

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

Terrible service

published

Spent $1742 to get car transported from Melbourne to Darwin. Car sat in Melbourne depot for a month and Adelaide for a week. While in Adelaide my car was damaged. No contact was made to me. Car arrived in Darwin and only contact was to pick the car up. Arrived and nothing was mentioned about damage. Personal details for Andrew (owner) provided but all correspondence has been ignored and I have been made to feel like it’s my fault. Damage worth $3000 and company not willing to pay or compensate. Would definitely avoid this company at all costs

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
Troy

TroyIllawarra, NSW

Delivered without damage and personal belongings still in place.

published

Transported my vehicle from Perth to Sydney with personal belongings in the back. Vehicle and personal belongings arrived safe and sound. Staff were very friendly and helpful. Transit time was on the longer side of what was quoted, but I was told all carriers were busy clearing backlogs from recent highway closures.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Page 2 of 10
See all SMB Australia Car Transport reviews

Questions & Answers

Anthony T.

Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.

Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

Walter

Walterasked

why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380

No answers

Get an answer from our members and SMB Australia Car Transport representatives

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