Reviewer Photos & Videos
Would never use them again !
Gave them a HSV GTS to move from Melbourne to Perth at end November 2018.
I personally dropped the car off to them straight from the paint shop where the car had just had a complete repaint and was in perfect condition.
The car arrived in Perth, 10 days late, with both side skirts smashed to pieces.
Spoke with Andrew Mytkowski (company owner based in Sydney) who accepted responsibility and authorised me to get the damaged fixed and agreed to pay the $2445 bill the following week. That was three weeks ago with no payment being made and now refus...
Outstanding service from Queensland to Perth the car arrived earlier then expected. Highly recommend using this service. Picking up the car was made easy by a phone call saying your vehicle is ready. Would use again
Lost or stolen tow hitch/towbar.
The tow hitch/ towbar on my brothers car was missing from his vehicle on delivery. SMB kept avoiding calls for days. They sent through a grainy out of focus photo as 'proof' that it was not on the car when they picked it up. Too bad we couldnt see anything on the back of the car to say one way or the other if it was there or not. Quote for car transport from ACT to NT was given as car having one attached. Not happy and will never use this company again and will make sure any friend or contacts know of this situation.
It is terrible
It is a terrible mistake to choose SMB based on the reviews here. SMB gave me the highest quote and I thought it would be because of their high quality service. Pickup was on 19/2, promised to be 10-15 business days for delivery. After 20 days, promised again to deliver on 12/3. A few days later another logistic company contacted and said they received the car on 15/3 and will deliver it on 27/3 on behalf of SMB, it is still an estimate. I already paid their invoice after they kept sending me the payment request without letting me know the tra...nsfer progress. Now I have to pay for taxis/buses everyday. I would suggest to use another company with lower quote, it may take as long as this, but you can can spend the difference in price to hire a car while waiting.
Above and beyond
During a very stressful situation Richard from SMB bent over backwards to find a resolution. Even though the situation was not of his making and he had nothing to gain his help was made finding an answer so much easier. Highly recommend
A good job
I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.
They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.
But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.
Well done SMB transport
Very helpful and was available for me to contact them anytime for updates as my car was delayed. Was very much satisfied with the service and particularly communication about delay and updates about car transport was very satisfying. Was able to get my car to destination in a very good condition.
Delay after Delay
Horrible service, as I write this my car has still not left the drop of Depot in Melbourne.
I’ve now been without a car for 2 weeks.
I was promised it would leave Melbourne on Wednesday 13th February, and again on Monday the 18th of February. It’s now Tuesday 20th of February and it is still sitting at the depot in Melbourne.
There is no communication from SMB to apologise for the delay, instead I am left having to chase it up. With such exorbitant fees for transport I would come to expect a much better service from this joke of a business.
No Stress and Lovely Service
I needed to get my car back to WA from Melbourne ASAP and was in a highly stressful, emotional position. SMB was AMAZING with their service! It was such a relief. I had tried all day on the Friday to get a quote from so many companies. Moving Cars was horrible with their service and delayed any communication the entire day and then went home for the weekend, they then were very rude and aggressive on the Monday with their reply. After the Moving Cars experience I am beyond grateful for this experience after a really rough 4 weeks previously.
S...MB had booked my car in and confirmed a drop off for the following day at the depot within 2 hours of enquiring! They had given me a realistic time frame of 16 business days. My car got to Perth from Melb in 2 weeks including the weekends. The price was cheaper, and my car arrived with no issues, no scratches, started perfectly and had no marks from tape or anything. The car was dirty from the dirt but I expected that and they had wiped the windows for me anyway as a small favour. The communication from the office workers and picking up and dropping off was so easy and carefree. SMB really helped in a time of need, they were up front about costs, they let me transport my car with belongings in the back for a cheaper price than Moving Cars and much better service, they were so friendly and as a girl in her early 20s it can be intimidating walking into a warehouse with men who may make me feel stupid. They didn't at all! The service was outstanding and they had relieved all stress I had experienced over the past few weeks. Will recommend SMB to anyone who needs a car transported. Obviously some small things can go wrong with transport companies it is just a risk you take when your car is on the nullarbor or a long haul drive. However the guy at the perth warehouse even said to have a look over it and make sure it was all good. Thank you to SMB!
- Verified customer
Very happy with service
After reading many mixed reviews I was unsure about what to expect from any of the car delivery companies. I went with SMB because there were more positive reviews, the pricing was reasonable and included shipping of items in my car, as well as getting the car delivered quite close to my destination - I just had to meet up at nearby truck stop to pick up the vehicle. My car was shipped from Alice Springs to Pottsville, and Richard was very helpful in communicating with me the day that the truck was passing through Alice, so that I wouldn't have...to leave my stuff sitting in the car lot, where break ins could occur. He also ensured my car would be delivered within the 10 days he had indicated, in fact I got a call 4 days later saying the car was ready to be delivered that day from Sydney, however I wasn't arriving until a few days later, so they held on to it until I arrived. Service was friendly and courteous, my car arrived in tact, I was very happy with the service overall and would definitely recommend them.
Damaged my vehicle and refused to pay for it.
My car was shipped from Rockhampton to Melbourne, first thing’s first I paid for door to door service. I was told my car will be picked up on a certain date but due to their miscommunication they thought I stayed in Brisbane, they then asked if I can drop my car off to a depot which I refused because I paid for door to door service. Eventually they picked up my car 2 days later and my car was on its way down to Melbourne.
I thought that was the least of my worries but I was wrong, my car arrived late and damaged. When I called them and asked...about the damage they would hang up or say such and such is currently out of the office. When finally after weeks someone decided to answer my questions, I was told to get a quote in which I did, but when I gave them the quote they kept trying to avoid me again and again, Saying that Daniella is currently out of the office she’ll call you back in the next half hour. I kept calling them but maricously she’s out of the office every time I called. I finally got a reply not by phone but via email and I was told that they will not be paying the invoice at all because the damage is under their excess of $800. So basically what they told me is that they don’t give a rats a** about people’s property and they can damage your vehicle just as long as it’sunder $800 If I could give them a big fat zero I would!! AVOID THIS COMPANY!!!!, it’ll save you in the long run.
Got the job done
Dropped my car off in Brisbane to be transported to Melbourne. Arrived a few days later than I was originally told and didnt get a call to organize delivery, they just turned up. Other than that was very satisfied, my car and all contents arrived no problems. Office staff were very pleasant to deal with and the bloke at the Brisbane depot went out of his way to wait around for me to bring my car in on a Friday afternoon, which saved me a lot of drama as i was booked for a flight the next morning.
Would use this company again.
- Verified customer
I recently moved to Adelaide and hired the service of "Moving Cars" and SBM to transfer my car from Brisbane to Adelaide. On their website, they promise to deliver the car within 6-10 business days. However, it has been more than 21 days that I am waiting for the car to be delivered. Any time that I rang the company the staff is really arrogant and don't give a proper answer about when the car will be delivered. I am having financial losses because I need the car to commute and also I have personal belongings that I use to work inside the car. I think this is a complete lack of respect for clients, as we are counting on the delivery.
Haven't even gotten my car yet
Got a car i bought sent through this company Melbourne to darwin got dropped off on the 16th july was told 15 working days when dropped off. Now i had just sent my old car to Melbourne from darwin through prix car which mind you only cost $800 and SMB id charging $1900 with goods for the same route but opposite direction and it arrived in only 5 working days so the next week i decided to call and ask for a rough eta and was then told 20 working days. So this week been called again and was told 15-16 working days but was then told it would be here next Wednesday which is 23 working days.... how does it take 5 days to go one way and 23 to go the other?
I dropped my car off to the Perth depot on the 3rd of July 2018 in perfect condition and it left the depot on the 29th July, arrived in Brisbane on the 2nd of August, it had been a month. I was very disappointed when my hubby rang when he went to pick up our car, that there were scratches to the car and the back tyre on the left side of the car. The rim is completely damaged. When it was dropped off it was in perfect and good condition with no scratches to it. I called the Perth depot, I wanted to know what happened to my car and the man told m...e to file a complaint to the main office. I had called the office two times and spoke to two different people. When I asked for their email address, the first email that I emailed my complaint to did not go through and so I called two times and they gave me another email and the same thing happened again. I'm so annoyed and sick of sending emails that it doesn't go through so I decided to make a review up here and I really wanted to know why my rims was damaged like that. I recommend for everyone not to use this company because they only care for the money and not people's belonging and they also can't be trusted. I was going to use this company to send my second car to Brisbane but that is obvious that I can't trust them at all.
- Verified customer
Darwin to brisbane
I recently sent my holden sports Ute from Darwin to brisbane depot to depot with SMB. Great service from the start till the end. Car tired up on time no damage. I was able to phone up and get estimate delivery date. Depot called me as soon as it arrived. Happy with the service
Don't let the negative reviews throw you off!
I utilised SMB through a booking company called Auto Logistics. Price was great, but I was a little put off after reading some of the negative reviews here and also because the car was pretty well brand new. Turns out there was nothing to worry about. Drop off at the Sydney depot was easy and quick. Staff were lovely. Auto Logistics didn't bother to give me an ETA but when I rang SMB after drop off they told me estimated delivery could be 15 - 20 business days. Received the car in 8 business days, stoked! Staff at Alice Springs depot were great..., friendly and gave me heaps of time to go over inspection report on my own till I was happy. Car was pristine, nil issues. Honestly don't even know why I was ever concerned. Would definitely use these guys again! A very happy customer.
Questions & Answers
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN
i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
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