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SMB Australia Car Transport

SMB Australia Car Transport (page 2 of 9)

3.0 from 164 reviews

Reviews

3.0

164 reviews
5
(69)
4
(12)
3
(5)
2
(9)
1
(69)
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David Moran

David MoranPeel, WA

Would never use them again !

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Hayden F

Hayden FPerth, WA

Great Service!

published

Outstanding service from Queensland to Perth the car arrived earlier then expected. Highly recommend using this service. Picking up the car was made easy by a phone call saying your vehicle is ready. Would use again

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Brenda

BrendaSouth East Queensland, QLD

  • 2 reviews

Lost or stolen tow hitch/towbar.

published

The tow hitch/ towbar on my brothers car was missing from his vehicle on delivery. SMB kept avoiding calls for days. They sent through a grainy out of focus photo as 'proof' that it was not on the car when they picked it up. Too bad we couldnt see anything on the back of the car to say one way or the other if it was there or not. Quote for car transport from ACT to NT was given as car having one attached. Not happy and will never use this company again and will make sure any friend or contacts know of this situation.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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STran

STranLaunceston, TAS

It is terrible

published
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Kadee

KadeeFar North Queensland, QLD

Above and beyond

published

During a very stressful situation Richard from SMB bent over backwards to find a resolution. Even though the situation was not of his making and he had nothing to gain his help was made finding an answer so much easier. Highly recommend

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
B Alexandra

B AlexandraPerth, WA

A good job

published

I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.

They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.

But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Well done SMB transport

published

Very helpful and was available for me to contact them anytime for updates as my car was delayed. Was very much satisfied with the service and particularly communication about delay and updates about car transport was very satisfying. Was able to get my car to destination in a very good condition.

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Harley95

Harley95Perth, WA

Delay after Delay

published

Horrible service, as I write this my car has still not left the drop of Depot in Melbourne.
I’ve now been without a car for 2 weeks.
I was promised it would leave Melbourne on Wednesday 13th February, and again on Monday the 18th of February. It’s now Tuesday 20th of February and it is still sitting at the depot in Melbourne.
There is no communication from SMB to apologise for the delay, instead I am left having to chase it up. With such exorbitant fees for transport I would come to expect a much better service from this joke of a business.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Stevie

SteviePerth, WA

  • 5 reviews

No Stress and Lovely Service

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Tina

TinaPottsville

  • Verified customer

Very happy with service

published
Sender or ReceiverSender

Damaged my vehicle and refused to pay for it.

published
Sender or ReceiverBoth
Clay

ClaySouth East Queensland, QLD

  • 5 reviews

Good cheap car transport

published

Speed, Quality, Cost. Pick any 2. SMB ticked my boxes of Cost and Quality (undamaged), car was picked up a few days late but really, if you are getting it cheap and they don't mess up your car you can't really moan. Overall a good job.

Sender or ReceiverReceiver
MRC

MRCVic

Excellent and efficient service

published

SMB were fuss free to deal with and excellent customer service. My car was transported from Darwin to Melbourne in a week, when quoted 3. Very competitive prices. I would highly recommend.

Sender or ReceiverReceiver
Rob

RobMelbourne

Got the job done

published

Dropped my car off in Brisbane to be transported to Melbourne. Arrived a few days later than I was originally told and didnt get a call to organize delivery, they just turned up. Other than that was very satisfied, my car and all contents arrived no problems. Office staff were very pleasant to deal with and the bloke at the Brisbane depot went out of his way to wait around for me to bring my car in on a Friday afternoon, which saved me a lot of drama as i was booked for a flight the next morning.
Would use this company again.
Thanks!

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Rob for your review, The SMB Team

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  • Verified customer

Horrible company

published

I recently moved to Adelaide and hired the service of "Moving Cars" and SBM to transfer my car from Brisbane to Adelaide. On their website, they promise to deliver the car within 6-10 business days. However, it has been more than 21 days that I am waiting for the car to be delivered. Any time that I rang the company the staff is really arrogant and don't give a proper answer about when the car will be delivered. I am having financial losses because I need the car to commute and also I have personal belongings that I use to work inside the car. I think this is a complete lack of respect for clients, as we are counting on the delivery.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi, Do you have a booking number so we can look into this? Thank you

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Haven't even gotten my car yet

published

Got a car i bought sent through this company Melbourne to darwin got dropped off on the 16th july was told 15 working days when dropped off. Now i had just sent my old car to Melbourne from darwin through prix car which mind you only cost $800 and SMB id charging $1900 with goods for the same route but opposite direction and it arrived in only 5 working days so the next week i decided to call and ask for a rough eta and was then told 20 working days. So this week been called again and was told 15-16 working days but was then told it would be here next Wednesday which is 23 working days.... how does it take 5 days to go one way and 23 to go the other?

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi, Do you have a booking number so we can look into this? Thank you

Damaged rims

published
Sender or ReceiverSender
10 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi, Do you have a booking number so we can look into this? Thank you

A Ugapo
A Ugapo

Hi, booking number 53096.. Car crarrier reference number 326337 Thanks .

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Would be quicker to send it by boat

published

I dropped my brothers car off to be moved to Cairns from Perth. They said it would take just over a week, its been 2 months and they are refusing to tell us where the car is and when it's being delivered.

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Will, Do you have a booking number or what type of car this was for? Thanks, SMB

Roxanne

RoxanneDarwin

  • 2 reviews
  • 8 likes
  • Verified customer

Darwin to brisbane

published

I recently sent my holden sports Ute from Darwin to brisbane depot to depot with SMB. Great service from the start till the end. Car tired up on time no damage. I was able to phone up and get estimate delivery date. Depot called me as soon as it arrived. Happy with the service

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Roxanne for your review! The SMB Team

Matt

MattAlice Springs

Don't let the negative reviews throw you off!

published
Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Matt for your review it was a pleasure transporting your vehicle. The SMB Team

Page 2 of 9
See all SMB Australia Car Transport reviews

Questions & Answers

Walter

Walterasked

why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380

No answers
ingo

ingoasked

Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN

No answers
nilam

nilamasked

i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
nilam_rpatel@yahoo.com

No answers

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