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SMB Australia Car Transport

SMB Australia Car Transport (page 3 of 9)

3.0 from 164 reviews

Reviews

3.0

164 reviews
5
(69)
4
(12)
3
(5)
2
(9)
1
(69)
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Tom

TomSeaford

  • Verified customer

Wish I could give them less stars do not book with these company

published
Sender or ReceiverSender

Syd to Per in less than a week

published

Having read the reviews of movingcars, I had calculated 4 weeks for my car to be moved from Sydney to Perth. To my pleasant surprise they rang me to pick up my car in Perth, less than a week since I had left my car at the Sydney depot. Great Service!!!

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Pedro for your review, The SMB Team

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not a trustworthy company

published

they tell you one thing and do another then say sorry we make mistakes then tried to get a refund and told this would cost me money can I have a number to ring head office sorry we don't do that. don't use this company

Sender or Receiverboth
2 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport
warren
warren

then why would the person at your company that I was dealing with say sorry we don't give out head offices number when I asked for it

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Mel T

Mel TAlice Springs

  • 2 reviews
  • 1 like

Goods stolen and no responsibility taken - DO NOT USE!!

published
Sender or ReceiverReceiver
Chantelle

Chantelle

  • 2 reviews
  • 2 likes

DON'T WASTE YOUR TIME!!

published
Sender or ReceiverBoth

Don't Even Bother..Warning Warning Warning Warning.

published
Sender or ReceiverReceiver
Simone

SimoneAlice Springs

  • 2 reviews
  • Verified customer

Thanks

published

Easy transport I booked directly this time and was so much better than using other companies. Thanks to Andrew for answering all my concerns and too many phone calls.

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Simone for your review. It is greatly appreciated. The Team @ SMB

Aussiebloke34

Aussiebloke34Perth, WA

  • 26 reviews
  • 1 like
  • Verified customer

Avoid this scamming company

published

Damaged my car, then started ignoring emails and phone calls after saying they will get back to me. Has been months with NO returned phone calls or emails.

Reported to consumer affairs / fair trading.

Avoid this company.

Sender or ReceiverReceiver
3 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Aussiebloke34, Do you have a booking number so this can be looked into? Thank you

Aussiebloke34
Aussiebloke34
Aussiebloke34
Aussiebloke34

And typical, as I said, no response. Same as Fair Trading got with you guys. Now in the process of going to court. Before and after pictures do not lie.

Jade

Jade

  • 2 reviews
  • 1 like

Damaged Car, Not Responsive to Complaint, Ridiculous Service!

published
Sender or ReceiverSender
5 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Jade, Do you have a booking number for this job?
Thank you

Jade
Jade
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport
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Liz

LizSydney

Damaged Car, Terrible Service

published
Sender or ReceiverReceiver

Adelaide to Brisbane in 7 days.

published

My brand new car arrived in perfect condition!I was a little worried as never done this before but was able to call and track my car and it all worked out great.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks David for transporting your vehicle with SMB.

Just great service

published

Fast, helpful and economical. Richard solved every problem i had trying to.move a car from state to state without being there.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Angela, Will be sure to pass this on to Richard.

Melanie

MelanieMelbourne

Stolen Item & damaged car

published
Sender or ReceiverBoth sender/receiver
2 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Melanie, Do you have a booking number so this can be looked into?

Melanie
Melanie

Consignment Docket Number: 206990
Reference Number: C709032
Booking Number: 321286

  • Verified customer

Never again

published

I was quoted 10-14 days to get our car from Sydney to Adelaide. Contacted SMB 7 days in to see when it would be arriving was told it was leaving Sydney tomorrow. After 3 days I contacted them again as I hadn’t heard anything. I was told it hadn’t left but would be leaving tonight. This went on for another 10 days. The car finally arrived 2 weeks late and we had to hire a 4wd for a holiday that we had booked for our new vehicle. To make things worse, when it arrived the spare key was missing. Over 2 months of constantly calling to find out where my spare key was, SMB finally agreed to pay for the replacement of it. But I had to organise this service. The only positive was the car wasn’t damaged when it got here.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you for your review and feedback. We will work on improving this in the future.

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Zoe

ZoeDarwin

  • 2 reviews

Still waiting for car 33 days later.

published

They quoted me 16-20 days to transport my car from Melbourne to Darwin. I have been waiting 33 days and my car is still not here. I have contacted many times however, they change the delivery date every time I speak to them. The office people I spoke to were rude and offered no apology or empathy. I contacted the depot that my car is supposed to be delivered to, they informed me this company is not a good company and they have transported the wrong car all the way to Darwin on 2 different occasions. After all this I still am unaware of when my car will be delivered and have not been offered a refund or apology. Do not go with this company!

Sender or ReceiverReceiver
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Alexey N

Alexey NBrisbane

  • 3 reviews
  • Verified customer

Moved my car from Melbourne to Brisbane in 8 days

published

SMB helped me to move my car from Melbourne depot to Brisbane in a very reasonable time. I dropped off the car in Melbourne 8th Feb and it was ready for collection in Brisbane on 16th. There where no damage to the car or any other surprises. However, I would suggest that you could improve 2 things: 1) In both Melbourne/Brisbane depot it's really hard to locate your office unless you ask someone. Big "SMB Transport" signs will help a lot. 2) I didn't get any updates where my car is until I emailed your first on 16th. Regular email updates will be appreciated.

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport
JoL

JoLPerth

  • 3 reviews
  • 2 likes

Would never use service again

published
Sender or ReceiverReceiver
1 comment
JoL
JoL

Good service!

published

I had no issue at all with the transport of my Hyundai IX35. I packed my car full of stuff from Sydney to Perth. Took approx 4 weeks as expected! I got accurate information every time I called to check up on the ETA.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Melanie for your review, it is greatly appreciated. The Team @ SMB

Sam L.

Sam L.Sydney

  • 5 reviews

Pleasantly surprised, will use again!

published

Cheapest quote out of nine. Called on Monday, car delivered from Melbourne to Sydney on Wednesday morning, less than 48 hours. No damage, not even a scratch. Polite and friendly service. I am very happy. I recommend them and will tell everyone, hence my presence here.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Sam for your review. The SMB Team

Dinah

DinahPerth

  • 11 reviews
  • 9 likes

Terrible service - communication poor, once they have your money not interested.

published
Sender or ReceiverBoth
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Dinah, Do you have a booking number so this can be looked into?
Thank you, Daniella

Page 3 of 9
See all SMB Australia Car Transport reviews

Questions & Answers

Walter

Walterasked

why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380

No answers
ingo

ingoasked

Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN

No answers
nilam

nilamasked

i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
nilam_rpatel@yahoo.com

No answers

Get an answer from our members and SMB Australia Car Transport representatives

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