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Got the job done
Dropped my car off in Brisbane to be transported to Melbourne. Arrived a few days later than I was originally told and didnt get a call to organize delivery, they just turned up. Other than that was very satisfied, my car and all contents arrived no problems. Office staff were very pleasant to deal with and the bloke at the Brisbane depot went out of his way to wait around for me to bring my car in on a Friday afternoon, which saved me a lot of drama as i was booked for a flight the next morning.
Would use this company again.
- Verified customer
I recently moved to Adelaide and hired the service of "Moving Cars" and SBM to transfer my car from Brisbane to Adelaide. On their website, they promise to deliver the car within 6-10 business days. However, it has been more than 21 days that I am waiting for the car to be delivered. Any time that I rang the company the staff is really arrogant and don't give a proper answer about when the car will be delivered. I am having financial losses because I need the car to commute and also I have personal belongings that I use to work inside the car. I think this is a complete lack of respect for clients, as we are counting on the delivery.
Haven't even gotten my car yet
Got a car i bought sent through this company Melbourne to darwin got dropped off on the 16th july was told 15 working days when dropped off. Now i had just sent my old car to Melbourne from darwin through prix car which mind you only cost $800 and SMB id charging $1900 with goods for the same route but opposite direction and it arrived in only 5 working days so the next week i decided to call and ask for a rough eta and was then told 20 working days. So this week been called again and was told 15-16 working days but was then told it would be here next Wednesday which is 23 working days.... how does it take 5 days to go one way and 23 to go the other?
I dropped my car off to the Perth depot on the 3rd of July 2018 in perfect condition and it left the depot on the 29th July, arrived in Brisbane on the 2nd of August, it had been a month. I was very disappointed when my hubby rang when he went to pick up our car, that there were scratches to the car and the back tyre on the left side of the car. The rim is completely damaged. When it was dropped off it was in perfect and good condition with no scratches to it. I called the Perth depot, I wanted to know what happened to my car and the man told m...e to file a complaint to the main office. I had called the office two times and spoke to two different people. When I asked for their email address, the first email that I emailed my complaint to did not go through and so I called two times and they gave me another email and the same thing happened again. I'm so annoyed and sick of sending emails that it doesn't go through so I decided to make a review up here and I really wanted to know why my rims was damaged like that. I recommend for everyone not to use this company because they only care for the money and not people's belonging and they also can't be trusted. I was going to use this company to send my second car to Brisbane but that is obvious that I can't trust them at all.
- Verified customer
Darwin to brisbane
I recently sent my holden sports Ute from Darwin to brisbane depot to depot with SMB. Great service from the start till the end. Car tired up on time no damage. I was able to phone up and get estimate delivery date. Depot called me as soon as it arrived. Happy with the service
Don't let the negative reviews throw you off!
I utilised SMB through a booking company called Auto Logistics. Price was great, but I was a little put off after reading some of the negative reviews here and also because the car was pretty well brand new. Turns out there was nothing to worry about. Drop off at the Sydney depot was easy and quick. Staff were lovely. Auto Logistics didn't bother to give me an ETA but when I rang SMB after drop off they told me estimated delivery could be 15 - 20 business days. Received the car in 8 business days, stoked! Staff at Alice Springs depot were great..., friendly and gave me heaps of time to go over inspection report on my own till I was happy. Car was pristine, nil issues. Honestly don't even know why I was ever concerned. Would definitely use these guys again! A very happy customer.
- Verified customer
Wish I could give them less stars do not book with these company
Transported my car from Perth to Melbourne 10-14 days quoted, 5 week delivery even when I called at the 4 week mark the car still had not left Perth...not to mention with damage to my car. broken windshield which their staff said was already damaged (they say my windshield was more damaged when I dropped it off than it is now, funny that how it can miraculously be so damaged yet only the crack is the only wrong with it) I have given them several calls and emails which they’ve only responded since my threat to take them to small claims court ref...using the damage was their fault. Do not book with these thieves save your money, save your stress. SMB Australia are one of the dodgiest companies I’ve ever dealt with. would give them less stars if I could
Syd to Per in less than a week
Having read the reviews of movingcars, I had calculated 4 weeks for my car to be moved from Sydney to Perth. To my pleasant surprise they rang me to pick up my car in Perth, less than a week since I had left my car at the Sydney depot. Great Service!!!
Goods stolen and no responsibility taken - DO NOT USE!!
I arranged to have my car transported from Melbourne to Alice Springs through Trade Car Transport, who used SMB Australia as the carrier. Despite paying extra to have my goods transported in the car, neither company took any responsibility for the fact that $2300 worth of my property was STOLEN during the transportation. What's worse is the fact that it was clearly a staff member responsible, given they used the key they were entrusted with to break in. Management have provided NO helpful assistance since this time, and it has even been implied...that I might be falsifying that goods were there to begin with. I have been told bluntly that no compensation or apology will be provided. The car took far longer to arrive than quoted and tape used on the car has also caused paint damage. However, these things pale in comparison to the lack of responsibility and care taken for goods theft in the process. It astounds me that a company can offer a specific goods transportation service (at an additional fee) and yet have no accountability for those goods when they are in their possession. Beware - avoid using this company at all costs!!!
DON'T WASTE YOUR TIME!!
I booked my car to be transported from Melbourne to Perth, it was picked up on the 5th of Feb with no drama at all.
I was told transport would be between 7-10 working days, that was an outright LIE. I kept emailing and phoning for updates and I kept getting told my car hadn't left Melbourne, mine you it had been around 2 weeks at this time. I was quite concerned. When I eventually received a phone call to say my car my car was in Perth, I got a lift all the way out to the depot (1.5hours one way) to get there and they COULDN'T FIND MY CAR!! I...
Don't Even Bother..Warning Warning Warning Warning.
I used this awful company to transport my almost brand new and immaculate car from Darwin to Melbourne. When the car eventually arrived...(Eventually being the key word here) it was damaged in various places. I have called, emailed, called, called, e mailed and received nil response. [name removed]...The waste of space manager! Is always conveniently out of the office. I managed to get him on the phone by pretending to be someone else and you know what he told me....wait for it... it is my responsibility to pay the excess for the damage done t...o my car by HIS company...!!! I'm sure that's one of the reasons for using a company to transport my car....it's your god damn responsibility to look after my car you complete tool. Your insurance....your excess you incompetent!!! This company is not even worthy of the 1 star that I have had to put down!!!
- Verified customer
Avoid this scamming company
Damaged my car, then started ignoring emails and phone calls after saying they will get back to me. Has been months with NO returned phone calls or emails.
Reported to consumer affairs / fair trading.
Avoid this company.
Damaged Car, Not Responsive to Complaint, Ridiculous Service!
My boyfriend arranged to have his car transported from Perth to Brisbane via SMB. The whole reason he wanted to use this service was to avoid damaging his car doing the long drive across. In the end it would've been better just driving the car. The car arrived in Brisbane with oil spilt all over the front, parts of the car broken, duct tape all over the car causing scratches and damage to the paintwork, plus they let the air out of his tyres and left the lights on so the car arrived in Brisbane with a flat battery and he had to waste hours tryi...ng to even get out of the depot in Brisbane. We have been trying for over a week to have this complaint resolved by SMB, but now they have our money nobody wants to assist us. After multiple emails and countless phone calls all we keep being told is that they haven't received our photos and to try again. Their service is shocking, they have no regard for people's time or respect for their property and I would never recommend using this service. I have given them 24 hours to respond to my latest email or I will be making a formal complaint to the ACCC for compensation for damages and time wasted.
Damaged Car, Terrible Service
My car was transported from Perth to Sydney through SMB Australia, upon receiving the car, after watching it roughly be being taken off the truck, I started it to find that the exhaust pipe had been damaged. I have tried for over a month to resolve this issue and fix my car's exhaust pipe, only to have numerous emails not replied to, phone calls not returned and every excuse possible as to why I couldn't speak to any consultants dealing with my case. Despite the consignment note stating that there was no previous damage to the exhaust pipe, SMB...refuse to assist me with this issue. I would NOT recommend ANYONE to transport their car with this business, it has been a not only costly but an unnecessarily difficult experience, not made any easier by terrible service.
Questions & Answers
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
SMB Australia C.SMB Australia Car Transport
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to firstname.lastname@example.org for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
SMB Australia C.SMB Australia Car Transport
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email email@example.com
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
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