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I had to transport my car from sydney to perth. I dropped off my car at their Sydney Depot on 8-Aug and was given a date of 29-Aug for arrival or before. After 1 week of dropping it and upon enquiring I was told that it will reach in Perth by 29-Aug. Then everytime I called they said it will be delivered by 29th Aug. Now when I started calling this week everyday they tell me it will leave today and I have been hearing this for last 5 days. Today on 29th Aug I called again was again told that it is leaving today. Seriously guys, if you dont know...when it will leave atleast tell the truth, stop playing this game of today and today. The biggest mistake of my move from Syd to Perth was to book my car with SMB. 8th Aug drop off at sydney and 29th Aug still parked there in sydney, such horrible service. I had booked a rental car here in Perth but had to give it back today because it was getting out of my budget now. I will give an update later of when and if my car arrives at perth.(Ref: 345830)
Just good service
SMB .. Good honest and reliable service
Use them all the time
Efficiency is never a problem. Moving Multiple cars on multiple occasions
Communication never a problem
Always on time... Thanks for everything
Review collected in partnership with SMB Australia Car Transport
Great service and great guys, from Enfield car and commercial.
We use SMB Transport all the time, never had an issue, just good quality service, sent last car to Melbourne before to Brisbane, Perth, Darwin, Alice and Sydney, highly recommend.
Review collected in partnership with SMB Australia Car Transport
most unprofessional place!
Took double the time i was advised. No one replied to emails etc. When they did answer the phone they advised the truck had broken down causing the delay in Adelaide when it hadn’t even left Melbourne!!! Finally got onto Richard (manager) who was great. Always returned calls etc if it wasn’t for him I would of been taking this further. $1675 and a long bloody time. Car finally arrived much to my suprise..
thank god this is over but please if you read this, choose another company. I have never received such poor service.
Very happy with service
Really happy with SMB. Transported my Subaru Forrester from Victoria to Perth. Was told it would take up to 20 business days and ended up arriving 1.5 weeks earlier! Very easy to contact for accurate and honest updates.
Not a problem
Just had my Prado delivered Melbourne to Perth no problems, l was in to minds after reading some unfair reviews, these Guys don’t deserve it, great job I don’t usually do reviews but they did everything as stated fine
Would never use them again !
Gave them a HSV GTS to move from Melbourne to Perth at end November 2018.
I personally dropped the car off to them straight from the paint shop where the car had just had a complete repaint and was in perfect condition.
The car arrived in Perth, 10 days late, with both side skirts smashed to pieces.
Spoke with Andrew Mytkowski (company owner based in Sydney) who accepted responsibility and authorised me to get the damaged fixed and agreed to pay the $2445 bill the following week. That was three weeks ago with no payment being made and now refus...
Outstanding service from Queensland to Perth the car arrived earlier then expected. Highly recommend using this service. Picking up the car was made easy by a phone call saying your vehicle is ready. Would use again
Lost or stolen tow hitch/towbar.
The tow hitch/ towbar on my brothers car was missing from his vehicle on delivery. SMB kept avoiding calls for days. They sent through a grainy out of focus photo as 'proof' that it was not on the car when they picked it up. Too bad we couldnt see anything on the back of the car to say one way or the other if it was there or not. Quote for car transport from ACT to NT was given as car having one attached. Not happy and will never use this company again and will make sure any friend or contacts know of this situation.
It is terrible
It is a terrible mistake to choose SMB based on the reviews here. SMB gave me the highest quote and I thought it would be because of their high quality service. Pickup was on 19/2, promised to be 10-15 business days for delivery. After 20 days, promised again to deliver on 12/3. A few days later another logistic company contacted and said they received the car on 15/3 and will deliver it on 27/3 on behalf of SMB, it is still an estimate. I already paid their invoice after they kept sending me the payment request without letting me know the tra...nsfer progress. Now I have to pay for taxis/buses everyday. I would suggest to use another company with lower quote, it may take as long as this, but you can can spend the difference in price to hire a car while waiting.
Above and beyond
During a very stressful situation Richard from SMB bent over backwards to find a resolution. Even though the situation was not of his making and he had nothing to gain his help was made finding an answer so much easier. Highly recommend
A good job
I was dubious about using SMB as there are mixed review on here, but it ended up being fine. I shipped my car from Melbourne to Perth with items in the car, it cost a little over $1000.
They quoted me 15 days, but it took 3 weeks. I looked on the website and saw that they only move on business days, so it took 15 BUSINESS days which is fine, but they could have been clearer about the time estimate. To pick up in Perth they're only open 12pm-4pm weekdays which is hard if you work office hours.
But all in all, the car arrived, there doesn't appear to be any damage internally or externally, so I am pleased!! In conclusion: I would use SMB again.
Well done SMB transport
Very helpful and was available for me to contact them anytime for updates as my car was delayed. Was very much satisfied with the service and particularly communication about delay and updates about car transport was very satisfying. Was able to get my car to destination in a very good condition.
Delay after Delay
Horrible service, as I write this my car has still not left the drop of Depot in Melbourne.
I’ve now been without a car for 2 weeks.
I was promised it would leave Melbourne on Wednesday 13th February, and again on Monday the 18th of February. It’s now Tuesday 20th of February and it is still sitting at the depot in Melbourne.
There is no communication from SMB to apologise for the delay, instead I am left having to chase it up. With such exorbitant fees for transport I would come to expect a much better service from this joke of a business.
No Stress and Lovely Service
I needed to get my car back to WA from Melbourne ASAP and was in a highly stressful, emotional position. SMB was AMAZING with their service! It was such a relief. I had tried all day on the Friday to get a quote from so many companies. Moving Cars was horrible with their service and delayed any communication the entire day and then went home for the weekend, they then were very rude and aggressive on the Monday with their reply. After the Moving Cars experience I am beyond grateful for this experience after a really rough 4 weeks previously.
S...MB had booked my car in and confirmed a drop off for the following day at the depot within 2 hours of enquiring! They had given me a realistic time frame of 16 business days. My car got to Perth from Melb in 2 weeks including the weekends. The price was cheaper, and my car arrived with no issues, no scratches, started perfectly and had no marks from tape or anything. The car was dirty from the dirt but I expected that and they had wiped the windows for me anyway as a small favour. The communication from the office workers and picking up and dropping off was so easy and carefree. SMB really helped in a time of need, they were up front about costs, they let me transport my car with belongings in the back for a cheaper price than Moving Cars and much better service, they were so friendly and as a girl in her early 20s it can be intimidating walking into a warehouse with men who may make me feel stupid. They didn't at all! The service was outstanding and they had relieved all stress I had experienced over the past few weeks. Will recommend SMB to anyone who needs a car transported. Obviously some small things can go wrong with transport companies it is just a risk you take when your car is on the nullarbor or a long haul drive. However the guy at the perth warehouse even said to have a look over it and make sure it was all good. Thank you to SMB!
Very happy with service
After reading many mixed reviews I was unsure about what to expect from any of the car delivery companies. I went with SMB because there were more positive reviews, the pricing was reasonable and included shipping of items in my car, as well as getting the car delivered quite close to my destination - I just had to meet up at nearby truck stop to pick up the vehicle. My car was shipped from Alice Springs to Pottsville, and Richard was very helpful in communicating with me the day that the truck was passing through Alice, so that I wouldn't have...to leave my stuff sitting in the car lot, where break ins could occur. He also ensured my car would be delivered within the 10 days he had indicated, in fact I got a call 4 days later saying the car was ready to be delivered that day from Sydney, however I wasn't arriving until a few days later, so they held on to it until I arrived. Service was friendly and courteous, my car arrived in tact, I was very happy with the service overall and would definitely recommend them.
Damaged my vehicle and refused to pay for it.
My car was shipped from Rockhampton to Melbourne, first thing’s first I paid for door to door service. I was told my car will be picked up on a certain date but due to their miscommunication they thought I stayed in Brisbane, they then asked if I can drop my car off to a depot which I refused because I paid for door to door service. Eventually they picked up my car 2 days later and my car was on its way down to Melbourne.
I thought that was the least of my worries but I was wrong, my car arrived late and damaged. When I called them and asked...about the damage they would hang up or say such and such is currently out of the office. When finally after weeks someone decided to answer my questions, I was told to get a quote in which I did, but when I gave them the quote they kept trying to avoid me again and again, Saying that Daniella is currently out of the office she’ll call you back in the next half hour. I kept calling them but maricously she’s out of the office every time I called. I finally got a reply not by phone but via email and I was told that they will not be paying the invoice at all because the damage is under their excess of $800. So basically what they told me is that they don’t give a rats a** about people’s property and they can damage your vehicle just as long as it’sunder $800 If I could give them a big fat zero I would!! AVOID THIS COMPANY!!!!, it’ll save you in the long run.
Good cheap car transport
Speed, Quality, Cost. Pick any 2. SMB ticked my boxes of Cost and Quality (undamaged), car was picked up a few days late but really, if you are getting it cheap and they don't mess up your car you can't really moan. Overall a good job.
Excellent and efficient service
SMB were fuss free to deal with and excellent customer service. My car was transported from Darwin to Melbourne in a week, when quoted 3. Very competitive prices. I would highly recommend.
Got the job done
Dropped my car off in Brisbane to be transported to Melbourne. Arrived a few days later than I was originally told and didnt get a call to organize delivery, they just turned up. Other than that was very satisfied, my car and all contents arrived no problems. Office staff were very pleasant to deal with and the bloke at the Brisbane depot went out of his way to wait around for me to bring my car in on a Friday afternoon, which saved me a lot of drama as i was booked for a flight the next morning.
Would use this company again.
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
thanks for that just a little to keen to get it i guess
SMB Australia Car Transport
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to email@example.com for updates.
Hope this answers your query. Thank you, Daniella
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
SMB Australia Car Transport
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email firstname.lastname@example.org
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