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SMB Australia Car Transport

SMB Australia Car Transport (page 4 of 4)

3.2 from 203 reviews · View Statistics

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  • Verified customer

PATHETIC Service

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Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Robert, Thank you for your feedback. Do you have your booking number so I can look into this matter. Thank you, Daniella

Review collected in partnership with SMB Australia Car Transport

Damaged vehicle

published

Very unprofessional company, took over 2 weeks longer then told, when car finally arrived it was damaged! When I called told I need to talk to "[name removed]" he is never in the office and never returns my calls!

Sender or ReceiverReceiver
4 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Dan, Do you have a booking number so I can look into this?
Thank you

Dan
Dan

Yes the job number is 287392

Dan
Dan

Just as usual no response

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Brian QUINN

Brian QUINNWoodburn

Disgraceful customer service when issue identified

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Sender or ReceiverReceiver
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Very poor customer service

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3 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Glen, Sorry to hear of this. Do you have a booking number so I can look into this? Thank you, SMB

Gen T
Gen T

Could you please provide me with an email address so I can contact you directly?

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

You can contact support@smbaustralia.com.au
Thank you, SMB

anna

annadarwin

  • 4 reviews
  • 10 likes

still dont have my vehicle

published

SMB are dishonest, nasty and do not do the job. I paid to have my car transported with them and when I delivered the vehicle was met with aggression. I would have liked to change companies at this time but could not due to flying out the next day and no refund policy. The service then got worse, receiving incorrect information about when it would arrive which has impacted my work. It has now been over three weeks, I still don't have a car, and they can't even tell me when its coming. I will be making a formal complaint.

1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Do Not Use This Company

published

We purchased our car through a Toyota dealer in Melbourne and had it transported to WA. The dealer recommended SMB transport. The 11-month-old car turned up with a broken window visor & four scratches to the paint work. The depot manager offered to leave keys on the rear tyre so that we could pick up the vehicle after hours. Very professional! They have been impossible to get in touch with after numerous phone calls and emails. They have no paperwork on the condition of the car before leaving Melbourne and did not inspect the car on arrival. Do not use this company!

1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

What ever you do, don't use the company

published
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport
Dave

DaveDarwin

  • Verified customer

Terrible Service - Cheaper For A Reason (They Don't Care). Avoid At All Cost!!

published

Booked from Car Transport Express which contracted SMB. Took 6 WEEKS to transport my car from Melbourne to Darwin.They are rude!

  • Verified customer

Wish I Had Read Reviews Prior To Booking **AVOID**

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Dino

DinoMelbourne

  • Verified customer

Pack Of Thieves

published

Took weeks to transport my car and when it turned up they had stolen parts off the car. Low life dogs. Do not use this company!

Car transport

published

Shocking customer service, took 2 weeks to get my vehicle, very disappointed will not recommend to anybody. [name removed] the manager is nothing but a piece of crap.

STAY WELL CLEAR OF SMB TRANSPORT

published

It took over a month to get my car after i was promised 5 - 10 working days. they keep giving me excuses, they lie, there very unprofessional, and definitely i don't recommend them. they definitely don't treat there customers like family, as there web site says, and if they do treat there family like they treat there customers, well then that doesn't say much for what they think of there family.

Darwin

Darwinmelbourne

  • 2 reviews
  • 6 likes

warning...never use. damage and do not fix

published

I used this transportation service ( i use the word service lightly) to transport my 4 month old car from darwin to melbourne. It didnt even leave Darwin for almost a month even although i was given an ETA of less than a week. I was also give 2 other ETAs before it was eventually received. Needless to say my car rental bills were almost 3 grand by the time I received my car. The car arrived with 2 scuffed alloys and 2 dents on the boot. It is now 6 months later and i have e mailed and called and nothing....last attempt 2 days ago and i was informed that Andrew...the incompetent manager would call me. Still waiting like every other time i have heard that. I advise everyone to stay clear

1 comment
Darwin
Darwin

Also i see the review of 5 stars from Andrew....im sure he is the manager(less)

WARNING, do not use..!

published
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Aerial snapped and bonnet dented. responsibility denied??????

published

SMB car transport claim the aerial may have fallen off due to general wear and tear and road vibration. How come the aerial opened the car door and hopped inside the car after falling off? Said dents in bonnet may have been there already and because it was wet they may have missed seeing them at the initial inspection.
Company denied responsibility and ignored NSW Fair Trading correspondence who advised me to take them to court. As I live in WA it is uneconomical for me to fly to NSW for a court appearance.
Shifty business practice avoids responsibility aided by tyranny of distance.
Also took 10 days longer than advised.
Dont use them!

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Naomi20

Naomi20gold coast

  • 4 reviews
  • 5 likes

Do not use them!!!

published

Wish i saw prior review prior to booking.
they told us it would be 2 weeks from SA - QLD.

Firstly they didn't bother to turn up the to collect the car so we waited all day, they said the driver simply ran out of time (didn't bother to call us) then we waited all the next day (they then said they got the day wrong and it was the following day).
4 weeks later and they have said the car is still in melbourne and could be months before we get it, was he their hands over the situation and even hang up on us.

Trying to figure out what to do….

DO NOT USE THEM

Bee

BeeGosford

  • 4 reviews
  • 7 likes

Never use them !!

published
Page 4 of 4
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Questions & Answers

Anthony T.

Anthony T.asked

how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please

3 answers
Bahati K.
Bahati K.

Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks

Anthony T.
Anthony T.

thanks for that just a little to keen to get it i guess

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella

Autoalfamor D.

Autoalfamor D.asked

Car transport from Tasmania to Darwin?

2 answers
Unhappy Customer
Unhappy Customer

I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota

SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you

Walter

Walterasked

why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380

No answers

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